-Irresponsible owners: Did not get a call/email with instructions on checking-in- - where to get the key, where to park, etc. till 50 mins till check-in time. Had to track down the owner by calling VRBO’s customer service.
- !!!FILTHY PLACE!!!- don’t trust the pictures: The floor- it was so dirty, our feet turned black with dirt sticking to it only after about 10 minutes of walking around the house. Went upstairs to use a restroom- no toilet paper was provided. The toilet paper holder was actually pulled out of the wall as it looked like. Thank God we had baby-wipes and found a little bit of paper towels downstairs. The bathroom’s floor was even dirtier with hair everywhere. The bedroom upstairs- there was champagne bottle cork and a bottle of water that someone didn’t finish on the floor to the right side of the bed. There were long and short dog-like hair on the bed and pillows. We went to take the shower- the towels were folded but looked dirty with brown and black spots on them. At night when we pulled out the sheets for the pull-out couch, there was only one pillow case- we ended up using the sham pillow case from upstairs. And THE WORST of all, the bedroom sheets were not clean and fresh! Not only they looked like someone already slept on them, there were white spots and dark oily spots all over the sheets, which was disgusting! So, thanks to that we just waited for another 1.5 hours till late night washing and drying sheets and towels from earlier. On top of that, the washer had good bit of sand it in, so we had to clean it first as well. While sitting around waiting for the sheets, decided to waste some time on-line. The wi-fi network and password provided on the property’s Wi-Fi section under the VRBO account did not work. We had to contact Daisy around midnight, but did not hear back till next morning. Next morning we woke up to make breakfast, and found dirty dishes in the dishwasher. So we had to wash the dishes before we were able to eat from them. We were charged a high cleaning fee aside from the rental cost for professional cleaning, which turned out to be a scam really . No cleaning was done at all.
We’ve done rentals from owners via the online portals about 10 times, and it is the worst experience we’ve ever had!
[ Have all the pictures and messages/emails saved to prove the above*].