2/10 (非常に不満)
Nadege
2019 年 8 月 12 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hell vacation
I had the worst vacation of my life. The first night I found myself in the dark in the middle of the night.. with daylight I asked about it they said they had to go get gas ⛽️.. the gave me a dirty room the toilet doesn’t flush the sink doesn’t drain and the water stinks I ended up with bumps and pimples all over my body.. I booked the room for 2 people and the website said so cause I had a friend that’ was coming to visit when I checked in I told the person that.. and said ok.. when my friend came he had me pay $35 out of pocket because the room is for only one person I said website said it’s for 2 people that I made the reservation over the phone that the person might make a mistake.. he still get money he call a woman I heard that is his sister and the owner s wife .. that lady cursed me because I said the room is dirty and there was no electric.. they were very unprofessional.. the pools were dry.. I only got breakfast for only two days then I had to get myself out looking for food.. I couldn’t contact you guys cause there was no WiFi he told me their WiFi got cut.. I spent 4 days in the dark I was the only guest in the hotel.. I slept on the same sheet for 6 nights and the day before I leave someone (a guy) came and asked if I needed to change my sheets.. and I said it doesn’t matter that I’m leaving the next day.. you guys can’t have a hotel like that on your page.. I need my full refund cause I didn’t get anything from what your website said.. this hotel is closed.
Nadege
2019 年 7 月に 7 泊滞在