We were placed on the third floor which required the keycard to access but our keycards and even staff keycards could not operate it so we had to use the stairs. When we checked out a staff member noted this was a known issue and when questioned why we were not placed on a different floor if that was the case our concern was rudely dismissed. Towels in the room were stained, the hotel had no hot water and staff again dismissed this like it was no concern. Id like to see them try to take a cold shower in their new tiny bathtubs where if you are 6' tall your head nearly touches the ceiling. This is after nearly tripping over the toilet trying to get into the tiny washroom where a supposedly brand new door cant even close and the new handle was already falling off. The pool area is dark, dirty and dated with tiles lifting and a tripping hazard. The hot tub jets also didnt work and again staff could care less. The only good thing about this place was the bed was comfortable.