Castillo San Carlos

Great for biz travelers!

The Prestige Club Lounge is an outstanding perk. Breakfast, happy hour, grab and go water/coffee - if you plan around what the Lounge offers (schedule later shows/dinners to maximize happy hour, start each day with breakfast), the benefits will far exceed the cost, especially considering Las Vegas prices if you went elsewhere for the equivalent amount of food & drinks. Service was excellent and everything we had ranged from good to great - we'd definitely go back. First experience at the Palazzo after previously staying at the Venetian and although it's a similar experience with many shared benefits, my wife and I preferred the Palazzo side, overall.

Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for: 1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own. 2. One of the chairs by the "mini library" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room. 3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, "alrighttt what's going on here" 4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages. Overall, it was a nice getaway.