Castel Cellesi Vacations from ￥309,844

Staff goes above and beyond to help guests. Every single aspect of the hotel was excellent. We plan to stay there again.

The room itself is very clean. Very good staff. Wi-Fi is pretty weak. Has a weird system with the room key. You don’t get a card to enter your room anytime you want, you have to leave your key with reception every time you leave. You have to be a trusting person to be able to do that otherwise take any valuables with you if you can. Showers don’t have hot water. Free Breakfast and they gave me free water. Overall decent experience.

The location was everything. Walking distance to many things in the Trevi area and about equal distance from Vatican City and the Colosseum. They were “kid friendly” by offering a pack and play but did not have options for a tub to bathe my baby. The staff was wonderful at helping us book airport transportation to/from and helpful with recommendations when asked. The air conditioning in the room worked perfectly. The 4 stars is because of breakfast. I had tours at 8am every morning and breakfast wasn’t open until 7:30. If I tried going early to grab a banana on the go, the guy was irritated that I was there so early. I wasn’t able to actually use the breakfast I paid for until my departure date. They also didn’t have any water on property. I had my baby, it was 95 degrees F when I was there and when I asked the front desk for water they said they only have the beverages for purchase in the mini fridge. They offered water at breakfast so I’m not sure why they couldn’t offer it outside of breakfast hours.

The accommodations were excellent! Great location. Chris was incredibly friendly and helpful, and on the day of check-out he arranged transportation for us to the cruise port in Civitavecchia. Customer service was wonderful.