Arrived a little past 4pm. All 3 rooms had unmade beds. Laundry on the couch, hair on the shower walls & drains, dirty toilets, dirt all over the floors, & just general uncleanliness. Immediately called the owners & texted pictures. They owned it (kudos) & said they must’ve missed our booking, and they would call the cleaning company. They later said they would be over to clean & would purchase new bedding (another kudos). We later received a text letting us know they were done and that they refunded our cleaning fee (thank you). We felt happy with that - everyone makes mistakes, own it, fix it, and move forward. The problem was, when we returned, the house still wasn’t clean. There was still hair wads in the shower, dirty floors, a used ponytail holder on the rug (indicating they hadn’t been vacuumed), and indications the bathrooms hadn’t been cleaned. We are overall disappointed by the experience. We wouldn’t stay here again or recommend it.