Caserta Vecchia Vacations from ￥222,883

While the hotel room itself was clean and quiet. The hotel location is convenient for access to train, metro and airport. I noted that there were dirty dishes left in the hallway - common area floor for at least 14 hours, indicating that housekeeping was not on a periodic monitoring of floors, at least on the days that we stayed. Whether this was indicative of a systemic concern or a single bad day for housekeeping, it left an unfavourable impression. This single event should not dissuade people from staying, but if there are multiple such instances across other reviews, this would indicate a need for management to review processes.

The hotel was excellent, standing views, clean, updated, comfortable bed and pillows, very clean, wonderful staff, great restaurant and bar, shuttle to go to the city, absolutely amazing!

Very comfortable stay, the hotel ground very clean and well maintained. Staff very friendly and accommodating.

The hotel stay was very enjoyable. The breakfast offered a fresh and varied selection, which was a great start to each day. The mattress was firm and comfortable, while the pillows were soft, making for a good night’s sleep. The staff were accommodating and helpful throughout our stay especially Nataly and Francesca and the other two lovely ladies at the breakfast room( sorry I didn’t catch their names). The location was quiet and conveniently just a few steps away from the bus stop. We stayed in a newly renovated room, which was modern with a spectacular view of the sea. I would definitely come back and stay in Hotel Graal.

We had the most wonderful 10 days here. I cannot praise the staff highly enough. Anna, Fabio and the reception team were brilliant with travel advice and arranging visits to various attractions. Gennaro and the restaurant team had the amazing talent of making you feel like you were the only people they were looking after. So friendly and full of great tips on places to visit. And the food was incredible, so huge compliments to the chef as well. Highly recommend this hotel.