Dec 21, 2020
Disliked: Staff & service, amenities
The property was in a good location. I have been traveling all over Colombia and I have stayed at Selinas Hostels in the past in Bogota. The staff could have better customer service. They all seem to hate working there. Not the nicest group of people. When I travel to hostels, I go to meet people and find that family environment. I found staff reluctant to do their jobs. My room smelled like mold. It seemed like water was leaking from the sink and the AC behind the wall. However, I don't think it is healthy to smell that all day every day. The amount of money I paid to stay there, I expect amazing customer service. I received mediocre and less than average customer service with every encounter.
Stayed 3 nights in Dec 2020