Carrousel Jeanne Hachette

Overall, a good hotel with a brilliant location. The room was cosy, with a comfortable bed. We booked a room with sauna access included. Upon arrival, we were told that we had private access to the sauna and were given a fob for access. We weren't told that access was subject to availability or that other guests could also use the sauna if they paid extra. We assumed that we had full access to the sauna throughout our entire stay. However, on one of the days, when we asked the staff to prepare the sauna, we were told that other guests had requested access, so we weren't able to use it. We spoke to the manager and asked her to update the terms and conditions or the wording on the booking information to avoid confusion for future guests. We just thought it would have been nice to be notified beforehand. We would not have booked that particular package if we had known that sauna access was subject to availability.

Great hotel All around. Completely recommend - wonderful staff, clean rooms with A/C, easy check in and out.