"Wonderful staff. Our plane from San Francisco could not land safely that evening in Monterey airport because of thick fog so the plane returned to San Francisco and we ended up renting a van with other passengers and drove to Carmel. We arrived late at midnight at the hotel. To show sympathy to all this hassle we went through, the receptionist (I forgot her name) kindly upgraded our room to one with a balcony where you have a nice ocean view. She also left us specific instructions on how to enter our room as the front desk was already close that evening but when we could not unlock the door, the on call guy came right away to help. The staff were also helpful in giving information about the town, where to go to find the beautiful scenery and how to get there. Breakfast was delicious and we liked it that they provide us with a tray so we can take our food to our room and eat while enjoying the nice ocean view."
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