屋外結婚式場

カーメル ミッション インの口コミ

3.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 1289 件の口コミ中 698 件が非常に良い" "
評価 8 - 1289 件の口コミ中 325 件が良い" "
評価 6 - 1289 件の口コミ中 143 件が普通" "
評価 4 - 1289 件の口コミ中 75 件が不満" "
評価 2 - 1289 件の口コミ中 48 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Katsuhiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Carmel by the seaのダウンタウンまで約2km程度で、ホテルの裏にレストラン、通りを渡ったところにもスーパーが有りとても便利です。ホテルも清潔で、広くとてもよかったです。ホテルの近くのSea Harvestのシーフード、クラムチャウダーは最高に美味しかったです。ぜひ検討してみて下さい。
2023 年 5 月に 1 泊滞在
Resort Staffからの返信 (投稿日 : 2023 年 5 月 11 日)
Thank you for your review. We look forward to welcoming you back to Carmel Mission Inn in the future!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
おしゃれだけど壁が薄い
ロードトリップで1泊だけの滞在。近隣がショッピングモールなのでレストランには困らないと思いましたが、閉まる時間が早く、ホテルのレストランが10時まで開いていて助かりました。 ホテルはおしゃれリノベーションしてあり、快適ですが、壁がとっても薄いので耳栓必携です。
2021 年 12 月に 1 泊滞在
Carmel Mission Innからの返信 (投稿日 : 2022 年 10 月 21 日)
Thank you for your review! We will use your feedback to improve upon the quality of our service to guarantee the best experience for our guests!

4/10 (不満)

Stephanie

良かった点 : スタッフとサービス
It was a nice property but they were not ready at 4:00 check in time… service should have been better. It was a clean property, nice rooms but not outstanding!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

SUSAN、Foster City

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Thanks for the outstanding rating, Susan!We're delighted your time at Carmel Mission Inn was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice room - clean and neat.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Barbara, thank you for sharing your positive experience at Carmel Mission Inn. We're thrilled to hear that you found your room clean and neat. We're looking forward to welcoming you back!

8/10 (良い)

Catalin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for the 4-star rating, Catalin!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Carmel Mission Inn. Thank you again for sharing!

8/10 (良い)

Peter Kwang、Alameda

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not bad,
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for sharing your thoughts with us, Peter!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Carmel Mission Inn. Thank you and have a lovely day!

10/10 (非常に良い)

Kao

家族旅行
良かった点 : 清潔度、設備とサービス
Hotel was nice and cozy
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Thanks for the perfect rating, Kao!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Carmel Mission Inn.Have a wonderful day!

10/10 (非常に良い)

Geoffrey、Lake Oswego

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room design was a pleasant change from other less unique properties, I am sorry that I did not have the time to enjoy the rest of the facility, the pool looked quite nice…
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Geoffrey, thank you for your thoughtful review of Carmel Mission Inn! We are delighted you appreciated the unique room design. We're sorry you didn't have the chance to enjoy the rest of our facilities, especially the pool. We hope to welcome you back soon so you can experience everything our hotel has to offer.

10/10 (非常に良い)

Arvind

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and located in the center of valley.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Arvind, thank you for your wonderful feedback about Carmel Mission Inn! We're delighted to hear you enjoyed our clean accommodations and central location. We look forward to hosting you again soon!

10/10 (非常に良い)

Marissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was been refurbished, I like the theme
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Marissa, thank you for your kind words about Carmel Mission Inn. We are delighted to hear you enjoyed the refurbished theme. Thank you for the perfect rating! We look forward to welcoming you back in the future!

8/10 (良い)

Necker

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean room and everything works.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Necker, thank you for your positive feedback about Carmel Mission Inn. We're glad to hear that you found the room clean and everything in good working order. We look forward to welcoming you back for an even better stay!

8/10 (良い)

Zachary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place, nothing wrong with the facility. Balcony view of the roof below or parking lot was not desirable. Little farther from the beach than I hoped. Not walking distance.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Zachary, it's great to hear that you appreciated the charm of Carmel Mission Inn. We regret that you had concerns regarding the view and the distance to the beach. Your feedback is crucial to us as we continuously strive to improve our guests' experiences. We hope to see you back again, perhaps in one of our rooms with different views.

10/10 (非常に良い)

Robert

良かった点 : 設備とサービス
I liked the bar/restaurant. Excellent food and the wait s taff and bartender were great.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Robert, we're thrilled to know you enjoyed your dining experience at Carmel Mission Inn. It's particularly encouraging to hear your positive remarks about our delicious cuisine and commendable team members.

6/10 (普通)

ABHIJIT

家族旅行
良かった点 : 清潔度、スタッフとサービス
Could hear people talking outside late night. Also could smell cigarette smoke , not sure if it was coming from outside.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Abhijit, thank you for taking the time to share your feedback. It's unfortunate to hear about your encounters with noise and an unpleasant odor. Our aim has always been to maintain a pleasant and comfortable environment for our valued guests, and it's regrettable to learn that this was not the case in this instance. We hope for the opportunity to make your next stay more enjoyable.

8/10 (良い)

samuel

2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 27 日)
Thanks for the 4/5 rating, Samuel!We're happy you had such a lovely stay at Carmel Mission Inn! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 (非常に良い)

Katie

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great place to bring the pups and stay as a family
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Katie, thank you for sharing your experience at Carmel Mission Inn. It's wonderful to hear that your entire family, including your furry ones, enjoyed their stay. Your kind feedback is instrumental in helping others discover our pet-friendly and family-oriented environment.

6/10 (普通)

Jeff

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Rude front desk clerk….I guess asking about the difference in booked price vs charged price is not kosher in fashionable Carmel ? And the snarky comment “have you stayed in Carmel?” Was that condescending or what? Oh, and the 6:15am alarm going off was a special touch…really? Doesn’t your cleaning staff check these things? Way over priced for the amenities and the staff!!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Jeff, thank you for taking the time to share your experience. We're sorry to hear of some discomfort around your interaction with our front desk team and the unexpected wake-up call. Your concerns regarding the room rate and alarm check have been duly noted. Addressing these potential oversights is important for us to improve our guest experiences. While we believe our rates reflect the value we offer, your perspective gives us pause for revisiting this area. We hope your future travels lead to more satisfying accommodations.

10/10 (非常に良い)

Kryshana

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We only stayed one night, but absolutely loved our time at the Carmel Mission Inn, and will definitely be back here any time we're in the area. First off, the location is fantastic — just walking distance from local boutiques, coffee and a grocery store right across the street in Carmel Valley. But the true magic of this place is the friendliness and kindness of the staff, and all the little details. For us, it was everything from the wooden room keys with sweet little messages to the postcards offered in the lobby, the spacious outdoor seating area, the luxury toiletries, soft towels and robes, and absolute stellar cleanliness and upkeep! The staff was so friendly, accommodating and kind. Every single person we encountered was smiling and sweet! In the past, we've always stayed at little B&Bs when we've visited the area, but Carmel Mission Inn is definitely THE place to go, and we'll be staying here on every trip back in the future : )
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Roberta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Roberta, it's fantastic to see your 5/5 rating for Carmel Mission Inn! Clearly your stay with us left a fantastic impression and we're grateful for that. Thank you once again for choosing Carmel Mission Inn. We look forward to welcoming you back in the future for yet another magnificent stay!

4/10 (不満)

Tanya

気になった点 : 清潔度
Hidden fees charged to my card was double of original shown invoice
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Tanya, we're truly sorry to read about the unexpected charges you came across. While our billing process is usually transparent, it appears there might have been a misunderstanding on your end regarding the fee structure. We encourage our guests to reach out to us for any billing queries for swift assistance and clarification. We're committed to ensuring full honesty in all our transactions, so we'll be sure to double-check this for you. Thank you for bringing this to our attention.

10/10 (非常に良い)

Gary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, well maintained property and rooms.
2024 年 4 月に 5 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for taking the time to leave a review of your recent stay with us! We'd love to welcome you back to Carmel Mission Inn in the future!

10/10 (非常に良い)

Susan

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to leave this wonderful rating, Susan! We hope to see you again soon at Carmel Mission Inn so we can share yet another amazing experience!

10/10 (非常に良い)

Mark

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great. Everything looks new and everything was clean. Can't ask for more. Fantastic location. Wherever we needed to be, we were no more that 15 minutes away. Highly recommend.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Mark, it's wonderful to learn about your positive experience at Carmel Mission Inn. We're pleased to know you appreciated the cleanliness, refreshed aspects of our property, and our prime location. Looking forward to your next visit!

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for the great rating, Brian!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Carmel Mission Inn. We'd like to share an even better experience with you soon.

10/10 (非常に良い)

Joshua

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place, would definitely stay again!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Joshua, it's wonderful to know that Carmel Mission Inn met your expectations and you're considering us for your future stays! Your high regard is very much appreciated and we look forward to your return visit.

8/10 (良い)

Brandon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It’s very loud late into the night in the area behind the hotel. Other than that and the light switches not working in the room, we had no issues.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Brandon, we appreciate you taking the time to share your experience. It's unfortunate to hear about the disturbances you encountered and the problem with your room lights. We value your feedback as it aids us in bettering our services for future guests. Despite these issues, we're glad your overall stay was enjoyable. We hope you’ll consider staying with us again so we can provide a more refined experience.

6/10 (普通)

Jennifer

ペット同伴の旅行, 家族旅行
良かった点 : 設備とサービス
Fees upon fees. Extra $100 dollars for a “pet friendly” room that is non-refundable. Paid on-line for a resort fee. At property had to pay an additional service fee for things as internet etc. Ridiculous! All of this should have been included in the price of the room!!! It wasn’t cheap to begin with!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Jennifer, it's regrettable to hear that our pricing structure did not meet your expectations. Transparency and clarity are critical to us, and we aim to ensure all costs, including pet-friendly room surcharges and service fees, are evident during the booking process. We value your input and will use it to review our approach. Thank you for bringing this to our attention.

8/10 (良い)

Jung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for the 4-star rating, Jung!We are delighted to see that you had a wonderful time at Carmel Mission Inn. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 (非常に良い)

Dolores

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Dolores, it is wonderful to know that you had a positive experience at Carmel Mission Inn. Thank you for choosing our hotel for your stay.

2/10 (非常に不満)

Igor

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Igor, it would appear that your experience did not meet your expectations. We sincerely regret any inconvenience you may have encountered. Your feedback matters greatly to us and helps us identify areas for improvement. Please feel free to elaborate about your stay, as this could help us to enhance the services and offerings for our future guests.

10/10 (非常に良い)

Michelle

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Michelle, thank you for your perfect score on Expedia. We're thrilled that Carmel Mission Inn was able to deliver an exceptional stay.

2/10 (非常に不満)

Veronica

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Veronica, it seems you've marked us quite low but haven't provided us with specific details. We're here and willing to listen if you wish to share more information about your stay. This will aid us in understanding where we need improvement. We value your patronage and hope to have the opportunity to address any concerns you might have.

10/10 (非常に良い)

Israel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Thanks for the fantastic rating, Israel!It's outstanding we could exceed your expectations during your stay at Carmel Mission Inn. We're all looking forward to your next stay with us.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Heather, it's delightful to hear that you appreciate the beauty of Carmel Mission Inn. Thanks for sharing such positive feelings with us!

10/10 (非常に良い)

Lan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Lan, thank you for the amazing rating you've given Carmel Mission Inn. We're thrilled you enjoyed your stay and we would love to hear more about your experience. We're eager to welcome you back on your next visit.

8/10 (良い)

Alondra

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
We appreciate your lovely rating, Alondra!The satisfaction of our guests is important to us so we can't wait to see you back again at Carmel Mission Inn soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 (普通)

Deborah

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Deborah, thank you for taking the time to rate your stay. We value your opinion and strive to ensure every guest has a satisfactory experience. Feedback always helps us improve, so if there were any specific areas you felt could be enhanced, please let us know.

10/10 (非常に良い)

Betsy

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Betsy, it's truly rewarding to hear about your fantastic experience at Carmel Mission Inn. We deeply appreciate the perfect score you granted us. Thank you once again, and we look forward to welcoming you back for another excellent visit.

8/10 (良い)

Perla

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice affordable place to stay and close to everything.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Perla, your kind words are greatly appreciated. We are delighted that the affordability and convenient location of Carmel Mission Inn enhanced your stay.

10/10 (非常に良い)

Eric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very helpful and friendly staff.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Eric, it's great to know that you found our team members at Carmel Mission Inn both supportive and amicable. We appreciate your favorable feedback. Additional feedback is always welcome.

10/10 (非常に良い)

Christine

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Christine, it's fantastic to hear of your positive experience at Carmel Mission Inn. Your high rating is a tremendous encouragement for our team members!

10/10 (非常に良い)

Sydney

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We picked this place mostly because it was one of the only places I could cancel last minute just in case! We were so pleased with our rooms, the location, and amenities of our stay! Will definetly look into staying here again next time!
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Sydney, thank you for sharing your wonderful experience at Carmel Mission Inn. We're delighted to learn that you appreciated your rooms, our prime location, and our amenity offerings. It's fantastic to know you'd consider us for your future stays! We can't wait to welcome you back next time!

10/10 (非常に良い)

Danny

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything is good!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Danny, it's fantastic to hear you had a positive stay at Carmel Mission Inn. Your concise review speaks volumes, and we are pleased you found everything to your liking. We hope to welcome you back soon!

6/10 (普通)

Debra

カップルで旅行
良かった点 : スタッフとサービス
A bit surprised by the quality given the massive price tag. The room was noisy and cold with no heat & the bed was uncomfortable. We were really disappointed in the room. The shining light was a lovely bartender who was very pleasant. Carmel is worth the stop but try staying elsewhere.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Debra, we're sorry to hear that your experience didn't meet your expectations. We aim to provide a comfortable and peaceful atmosphere, and it's disappointing to know that wasn't the case during your stay. It's important that all aspects, including temperature control and the comfort of the bed, meet our usual high standards. We're pleased to hear positive feedback regarding our bartender. Your comments are valued and will be used to enhance the overall guest experience in the future.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for sharing, Peter!At Carmel Mission Inn, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 (非常に良い)

Kristine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Relaxing area for our first time in Carmel. Perfect and convenient location to explore between Monterey, Santa Cruz and Big Sur. Close to airport and surrounded by supermarkets, gas stations and lots of eateries. Thank you for having us!
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 29 日)
Kristine, we're thrilled to hear you enjoyed your first visit to Carmel and found the location of Carmel Mission Inn perfect for your exploration plans. We're delighted that our proximity to various amenities helped to make your stay more convenient. It's wonderful to know that you had a satisfying stay with us.

10/10 (非常に良い)

Hillary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Affordable stay option with great amenities. Comfortable room. Good dining options nearby. Close to Carmel and Monterey.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Hillary, it is wonderful to hear that you found the Carmel Mission Inn to be a value-packed choice with a convenient location. It sounds like our nearby dining options and comfortable accommodations added positively to your stay. Thank you for your feedback.

8/10 (良い)

Jeannie

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
Jeannie, we're thrilled to hear that your stay at Carmel Mission Inn was enjoyable. It's wonderful that you appreciated your experience with us. Your additional feedback is greatly welcomed. We’re looking forward to welcoming you back in the near future.

4/10 (不満)

Samantha

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
We really liked the room we booked with the balcony. Unfortunately we had a terrible sulfur smell coming out of the bathroom and it was leaking into our room. It was overwhelming and we had to end up switching rooms. We were treated as if we were the problem and felt disrespected, the room they switched us to had no balcony. They originally didn’t apologize or inform us we were getting downgraded to a different room with no balcony. We had to ask for some kind of compensation or refund of cheaper rate which they couldn’t provide since we booked through Expedia. Overall it was a nice hotel, front desk staff wasn’t very educated or friendly. The restaurant staff was very pleasant. We liked the breakfast menu and specialty coffees. May give it one more try in the future.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Samantha, it's concerning to learn about your experience. We apologize for the issues related to your room facilities. We strive to provide superior accommodations for all guests and regret any misunderstanding that occurred during the room change process. We're seeking to address training needs to enhance our guest dealings at the front desk. It's nice to hear, though, that you found our culinary team members and breakfast offerings enjoyable. Being given another chance to host you in the future will give us the opportunity to deliver a far superior experience.