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"The air conditioner worked but didn’t get cold. There are no comforters on the bed, just a sheet. They do provide a sanitized blanket in the closet but mine looked very ratty. We had issues with the hot water but service was immediately on it. Front desk spoke English and was very helpful. "

"Breakfast served daily even on holidays. Staff very friendly and helpful with all questions. For convenience, they should consider providing a map of local businesses a visitor may need: supermarket, laundry, cash exchange, etc. Also, the hotel is right on St Sebastian square, along with bars and restaurants that host bands regularly. So, even during the week, but especially on the weekends, it’s noisy late. The area of the teatro and the square is fairly impoverished: plenty of vagrants, stray dogs, but despite its appearance, it is probably more convenient and fun than other, cleaner locations. Lots of necessary services available, along with street vendors most of the day, various events in the square and around the teatro, and of course the bars/restaurants, many with very good food reasonably priced. "

"Hotels.com messed up the reservation snd I was lucky to be able to get rooms. Hotels.com had cancelled the reservation. I will not use this service internationally again. "

"Yes"

"staff helpful, friendly"

"It is a good hotel, well located and I stayed there before and will return in th future. "

"Room clean. Breakfast good.staff very nice "

"The staff were absolutely delightful—so warm and friendly. I don’t speak Portuguese, but that was never a problem. I used Google Translate with one staff member, but that was completely fine; after all, I’m the visitor who doesn’t speak the language. The rooms were spotless, spacious, and beautifully designed, with modern, updated bathrooms. There’s a huge shopping mall right next door, and getting around is incredibly easy—Uber rides are extremely inexpensive and usually arrive within three minutes because there are so many drivers. The prices were so low that I always tipped the full amount of the fare. The restaurant staff and the food were both exceptional. Overall, I had an amazing stay! While some areas of Manaus require a bit more caution, I felt completely safe at this hotel and thoroughly enjoyed my visit. Five ⭐️!"

"Easy chek in and out."