Breakfast and dinner served, pool views
Check availability

Reviews of Ferntree Rainforest Lodge

3 out of 5
Ferntree Rainforest Lodge
36 Camelot Close, Cape Tribulation, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 49 out of 217 reviews" "
Rating 8 - Good. 84 out of 217 reviews" "
Rating 6 - Okay. 57 out of 217 reviews" "
Rating 4 - Poor. 21 out of 217 reviews" "
Rating 2 - Terrible. 6 out of 217 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Ferntree was basic accommodation. Towels were shabby, lighting around the place was not sufficient at night, restaurant food was below par, the beds were uncomfortable and the noise between rooms was far too evident
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden villa was very private! The staff were amazing and very friendly and always happy to help.
Stayed 1 night in Jan 2021
Response from Ferntree's Team on Feb 5, 2021
Hi There! Thank you for choosing to stay with us. We're really pleased to here you loved the Garden Loft and that the staff were friendly and accommodating during your stay. Best Wishes from The Ferntree's Team

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs a LOT of TLC
Great location, extremely dated property, rooms not as described. Left a day early.
Stayed 2 nights in Dec 2020
Response from Ferntree's Team on Jan 18, 2021
Hello there, We are very sorry to hear that you have not fully enjoyed your experience staying with us. However, we appreciate your feedback and we are happy to let you know that we are day by day currently working on improving these areas. Have a Good Day

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AN excellent location smack in the middle of Daintree. Close drives for sightseeing, freshwater swimming holes .
Stayed 3 nights in Dec 2020
Response from Ferntree Team on Dec 18, 2020
We are happy to hear you have enjoyed your stay. Thank you for the great review.

8/10 Good

PDM, Queensland

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent location in the rainforest so close to lots of activities that I think we didn't go more than 3km from the room for the first few days. Surprisingly good food - Aussie share platter & spicy chicken burger were tops. Friendly staff, great pool & aircon! The rainforest climate is harsh on all that timber though - boardwalks & walls in the resort need some upkeep. Will stay there again.
Stayed 4 nights in Dec 2020
Response from Ferntree's Staff on Dec 18, 2020
Hello there, Thank you for your review! We are very pleased to hear that you have enjoyed yourself while staying with us at our resort. Thank you for all feedback as well. We are looking forward to having you again! Have a good day

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly happy except a couple of annoying things
Mostly happy except a couple of annoying things. The room and restaurant quite nice. Staff friendly except a little annoyed when I asked for extra wifi. You get 200MB which I thought was per day and had a hard time getting another 200MB for 2nd day which coincidentally was on a separate booking. We probably used our 200MB watching a short news video ironically because no TV in the room despite the room pic and room description saying there was a TV. So no TV was the 2nd annoying issue. We actually cut our trip short preferring to stay south of the Daintree. But the hotel is mostly nice and would get higher score if the could fix the wifi and TV issues.
Stayed 1 night in Oct 2020
Response from Ferntree's Staff on Nov 15, 2020
Thank you for your feedback Mark! We'll look into the areas you have mentioned regarding your experience. Best Wishes on your further travels!

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape Trib visit
Love this area and accommodation was close to the beach and walks. Very friendly and helpful staff. Very clean and spacious cabin and lovely pool area. We even received a free upgrade... fabulous.
Stayed 1 night in Oct 2020
Response from The Ferntree's Team on Oct 31, 2020
Hi Cheyrl, We're glad you loved Cape Tribulation and the Daintree! Thank you for choosing to stay with us and we're pleased to read that you loved our accommodation. Staff are always here to help all our visitors to have best experience and service. Thank you for making the time to leave us a review, we hope you visit us again!

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Ferntree's Staff on Oct 10, 2020
Thank you for the 5 out of 5!

6/10 Okay

C

Liked: Staff & service
Stay at the Daintree
It wasn’t bad but rooms need renovation. The Cassowary restaurant is fabulous & very reasonably priced.
Stayed 2 nights in Sep 2020
Response from Ferntree's Staff on Oct 10, 2020
Hey there! Thank you for your feedback; we're always working towards improving. Glad to read that you enjoyed The Cassowary Restaurant too.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Ferntree's Staff on Oct 15, 2020
Thank you for 5 out of 5 review!

10/10 Excellent

Will, Caloundra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation right in the rainforest, staff were friendly and professional. Beautiful location.
Stayed 1 night in Aug 2020

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The property is a little run down but it is excellent value and a lovely ppace to stay in the rainforest. The dinner platter featuring kangaroo, crocodile and barramundi was delicious. Friendly staff, nice pool and close ro Cape Trib attractions. Our second stay here.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

The facilities are a bit tired, but ok. The so-called "breakfast buffet" has little to offer, and what runs out is not necessarily replenished- eg no yoghurt once the first load is used up. I had toast with butter 3 days in a row. One day even cutlery was missing. The best: Staff on the floor are friendly and helpful. But the overall organisation seems lacking, as seems the will to spend any money on the business. The worst: we got overcharged by $520, and it took hours of emails and ph calls to get our money back. We got the refund about 24hrs before the deadline we had set for going to the small claims court. We were told on 3 occasions that the money was on the way, on 2 occasions were even given what on the surface appeared to be a genuine proof of payment, only to find out later that the money had not been transferred at all. Whatever relaxation benefit our stay in the lovely surrounds of Cape Tribulation had given us evaporated quickly in the aftermath of our stay. The overall feel was that of a dying business- we would not go there again.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is about as unique as it gets. It was beautiful, lush and has a tranquil and inviting freshwater pool. Fantastic and well priced options at the restaurant - the Utopia Australian platter for $50 was more than enough to feed three people - the best value quality restaurant we’ve come across in Queensland - the crocodile skewers with lemon myrtle, rib eye, kangaroo steak with pomegranate jus, calamari were all delicious and perfectly cooked. Our family loved the loft lodges which are in a private setting nestled within the rainforest - clean rooms, good towels, bed a little too firm for my liking but fine. There isn’t any phone coverage or internet in this remote area but you can purchase a wifi card and log in to wifi on your device at the restaurant. Important to note there are no TVs in the rooms. As this property is set within the Daintree there is an abundance of plants and trees, and wildlife. If you like remote and unique destinations, close to rainforest waterholes and jump off point to outer reef snorkeling trips, you’ll enjoy this one.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like i was in the rain forest the whole time. Relaxing and quite
Stayed 1 night in Jan 2020
Response from FerntreeRainforestLodge on Jan 14, 2020
Hello, Thankyou for the kind rating greatly appreciated.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Must be a monumental task maintaing a hotel in damp rainforest conditions, though it doesn't look like much was achieved during recent 3 month dry spell. The place looks a little run down and tired, as do the backpacker staff.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, great location, about 5 min walk to the beach or less (but no stinger nets so you can't swim there anyway). We ate at the restaurant which was great (barramundi, croc spring rolls and salt and pepper squid) we ate the same meals two nights in a row because they were so good. Great Melbourne-style coffee nearby at the Turtle Rock Cafe.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
First impressions of this eco accommodation had me a little hesitant and disappointed – & I didn’t think I’d stay more than 1 night. To check in we found the place abandoned. We had to walk down to the second driveway where the restaurant is located & found a young lady who checked us in. It is rustic & a little dilapidated in spots. The place was probably magnificent in its heyday and still has so much potential. The edges of our veranda were succumbing to a bit of rot and the door to our bathroom has seen much better days too – it was flaking paint & literally falling apart. The lighting is so dim, it hardly makes a difference. I understand it must be incredibly difficult to keep up with maintenance in this tropical climate but there’s no excuse for some things eg. the sink plug was mouldy & should have been replaced & the cabin had a musty smell, which we rectified with some tea tree oil. Now for the positives – & there are so many! Our beautiful loft was bright and sunny during the day, extremely clean & the huge bed is very comfortable. We slept so well. The shower is great. There’s ceiling fans & an air conditioner if you need some cool – however there is no television or hairdryer, which was not an issue & keeps in with the whole ecology movement. The grounds of the lodge have spectacular vegetation. The pool is great & so is the restaurant. The breakfast at $10 for cereal & toast is too expensive when you can get better down the road.
Stayed 3 nights in Oct 2019

8/10 Good

Linda

Traveled with family
Liked: Cleanliness
Fabulous private location amongst the trees ! A little ‘tired’ but still perfectly comfortable and satisfactory. Great staff. Wonderful pool and gorgeous dinning area !
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Gorgeous setting amongst the rainforest, delicious meals at the restaurant and lovely staff. Just a pity our room smelled like mould. The dampness of the rainforest has definitely taken its toll on this gorgeous property,
Stayed 2 nights in Aug 2019

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Very basic but had what we needed. The room was one of four in a building with a lovely wrap around verandah, surrounded by rainforest. However any movement in the other rooms, opening of a sliding door or walking on the verandah could be quite well heard and/or felt, but would be fine with quiet neighbours. Location was great. A little bit of a walk from the car park to the room, but fine if not carting too much luggage. Overall, a lovely rainforest feel to the place as a whole, good location and good budget pick.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
This property was in a fantastic location. The rooms themselves need maintenance. Our bed was very hard which did make sleeping difficult. The room was very clean though. Staff were friendly and helpful. The restaurant area is amazing and food is good as well. I would stay again if we had a different bed.The price is very reasonable. There is also not any cell phone coverage and you need to buy wifi.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
In need of some TLC, some of which would be costly but some pretty easy and straight forward.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff and service was very poor and not very accommodating. Pricey for what I would consider a 2 star resort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Cool loft room for the kids. Bar was nice. Pool looked nice but was closed for maintenance
Stayed 2 nights in Jun 2019

8/10 Good

Kirilee

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, Average comfort
Loved the location and the layout of the resort however the beds were quite hard and uncomfortable and very hard to get the right temp in the shower
Stayed 2 nights in Jun 2019

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service
Good: House was clean and well equipped. There are some attractions and good restaurants near by. Bad: Drainage can be improved as all sinks and toilets seem to flow through one pipe which tends to overflow and wet the toilet floor. Could smell some urinal smell if not flush to clear from the pipe.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Strong smell of mould in room, bathroom in terrible condition could not stay there considering $140 a night
Stayed 1 night in Jun 2019

6/10 Okay

Em

Traveled with family
Disliked: Property conditions & facilities
Small room. To many apartments on a small area. No staff available on arrival
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
The resort is very tired. It needs some work done to it. The lighting inside the rooms is very dull and it's hard to read or do makeup or even play cards. Our sheets had holes in them and you had to walk a long way with your luggage to reach your cabin. They have tea and coffee and a kettle in the room but no microwave. The shower had no grout from waist height down or if it did all you saw was mould. The pillows also need replacing. There were curtains missing from a window so anyone walking past looked straight 8n and no screens on windows.. *this is in a rainforest) go figure! The room are spacious and very clean ( bar the shower) although 5he ladder to upstairs beds is very steep. The restaurant was nice and the food delicious. . For the price I would expect a lot more. Would not spend that much money on a place like that.
Stayed 1 night in Apr 2019

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I visited Cape Tribulation in February and stayed 2 nights at Ferntree Rainforest Lodge. We enjoyed our stay as the room was clean and comfortable. The room had a big bed, sitting area, fridge and bathroom and a second sleeping area with 2 beds upstairs, we didn’t need it but it was interesting. The hotel also has a restaurant which was pretty good. One night we tried the crocodile skewers with a side of chips/fries and the next night we had the seafood platter, we were unable to finish it, it was a lot of food. Overall we had a good experience.
Stayed 2 nights in Feb 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Strategic position to the most beautiful Cape Tribulation beach. Peaceful. Overnighting in the rain forest is a unique and unforgettable experience
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place . Staff the best , food great , locals very friendly , activities close by
Stayed 2 nights in Dec 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Family Vacation
Amazing location and accommodation. Very convenient and close to the main area in town. Very quiet and in the midst of the rainforest. Highly recommended.
Stayed 1 night in Dec 2018

4/10 Poor

Stephan, Cairns

Liked: Cleanliness
Disliked: Property conditions & facilities
Great tropical rainforest setting but unfortunately very run down resort and facilities.
Stayed 1 night in Nov 2018

6/10 Okay

Nissim

Disliked: Property conditions & facilities, room comfort
See below.
No lobby services. No TV working in the lobby, neither in the room. Can not shut the shutters in the room.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018

4/10 Poor

Lillian, Melbourne

Disliked: Cleanliness, property conditions & facilities, room comfort
Where this lodge is situated is so beautiful it is a shame that the place is so run down. The room was old (which is not a problem) however it did not feel clean. The soap holder in the shower was broken and the door didn't close properly.The outside chairs were all torn. There are no internet facilities.The lounge area needed a good clean. Nowhere on there site does it mention that there is very limited internet access - important to know these days. This place has so much potential - but really needs some work.
Stayed 1 night in Oct 2018

6/10 Okay

Pat, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dated and in need of major updates. Cabins were not fully booked, but we still got placed in a unit right beneath the 100's of nesting fruit bats. EXTREMELY NOISY. BEDS WERE HORRIBLE
Stayed 2 nights in Oct 2018

6/10 Okay

Leslie, California

Disliked: Property conditions & facilities
Limited hot water in shower. Missing drapes and window blinds in room.
Stayed 1 night in Sep 2018

10/10 Excellent

Gillian

Great place to stay - no negatives
Great place to stay - no negatives
Stayed 1 night in Sep 2018