ビーチの近く、白砂
利用可能日を確認

ファースト グループ リヴィエラ スイーツの口コミ

4 out of 5
ファースト グループ リヴィエラ スイーツ
273 Beach Road Seapoint, Cape Town, Western Cape

口コミ

8.0

とても良い

評価 10 - 62 件の口コミ中 27 件が非常に良い" "
評価 8 - 62 件の口コミ中 18 件が良い" "
評価 6 - 62 件の口コミ中 10 件が普通" "
評価 4 - 62 件の口コミ中 2 件が不満" "
評価 2 - 62 件の口コミ中 5 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

9.0/10

設備とサービス

8.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Britt

家族旅行
There was no generator which was not advertised on the website so we were without electricity for several hours during loadshedding. The room was lovely and spacious but there was no lift an it was on the first floor which made it difficult for my elderly father to access the room and he actually fell down the stairs as they are quite steep
2024 年 2 月に 2 泊滞在
Sonjaからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Britt,Thank you for the review, we do appreciate the feedback. We do understand the frustration regarding the lift and the load shedding. We will be installing inverters in July this year to assist with the impact of load shedding.We do look forward to seeing you soon again.RegardsTeam Riviera

10/10 (非常に良い)

Robert

良かった点 : 清潔度、客室の快適度
2024 年 1 月に 2 泊滞在
Riviera からの返信 (投稿日 : 2024 年 1 月 9 日)
Hi RobertThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites

10/10 (非常に良い)

Ashlen

出張
良かった点 : 清潔度、客室の快適度
Great place however no parking was available which is a huge bummer
2023 年 12 月に 4 泊滞在
Riviera からの返信 (投稿日 : 2024 年 1 月 9 日)
Hi AshlenThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites

8/10 (良い)

Herve

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Riviera からの返信 (投稿日 : 2024 年 1 月 9 日)
Hi Herve,Thank you for your review, we appreciate the feedback.Kind Regards,Team Riviera Suites

6/10 (普通)

Janice

出張
The booking was done and approval sent, but when I arrived at the hotel, they were fully booked and didn’t have space for. They helped and made an arrangement of a client who left without checking out. They then called me the next day to tell me to move again without any communication about this prior and then once again made arrangements, I wasn’t informed breakfast was included so didn’t go as I thought it was a self catering unit. The staff are very friendly that work night shift but are very understaffed. One person needs to do it all. They managed to accommodate me and I’m grateful for that, they need to fix their internal system so things run smoothly.
2023 年 10 月に 2 泊滞在
Sonjaからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear JaniceThank you for the feedback regarding your recent stay at Riviera Suites. Thank you for bringing the concern regarding the miscommunication with your booking and breakfast. This will be addressed with the relevant Team members to ensure that this does not occur again. Please accept my apology for the inconvenience. We look forward to seeing you again.

10/10 (非常に良い)

Dorothy

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I love my view and the atmosphere. The only problem is the parking otherwise I will be back next year
2023 年 8 月に 1 泊滞在
First Family からの返信 (投稿日 : 2023 年 8 月 18 日)
Hey DorothyWe are excited to know that you had an amazing stay. We cannot wait to welcome you back soon :)

8/10 (良い)

Stephanie

家族旅行
良かった点 : 清潔度、客室の快適度
Good stay!
The unit was good, but there were issues with the master bathroom (when showering water spewed into entire bathroom). In addition, the elevator was not working when we were there - walk up to fifth floor every time!
2023 年 7 月に 3 泊滞在
First Family からの返信 (投稿日 : 2023 年 7 月 31 日)
Hi there StephanieWe are sorry to see that you had challenges during your stay. Hoping that the next visit will be nothing but a perfect 10 out of 10

10/10 (非常に良い)

ABDULLAH

2023 年 6 月に 1 泊滞在
Riviera からの返信 (投稿日 : 2023 年 6 月 21 日)
Thank you Abdullah for choosing Riviera Suites as your holiday accommodation.We hope to have you back with us soon.Kind Regards,Team Riviera Suites

10/10 (非常に良い)

Zarrin

良かった点 : 清潔度、客室の快適度
The staff were most helpful. We did not like the idea of the bathroom being open to the bedroom. I feel so strongly about it as to say that whoever has designed has no sense of shame or privacy. Othen than this, our stay was excellent. We hope to return to it.
2023 年 6 月に 7 泊滞在
Shanからの返信 (投稿日 : 2023 年 6 月 19 日)
Good day,Thank you for your feedback.We are so glad to hear that you had an enjoyable stay and that you will return again considering the bathroom setup.Thank you.

8/10 (良い)

Lydia

2023 年 5 月に 8 泊滞在
Riviera からの返信 (投稿日 : 2023 年 6 月 8 日)
Dear Lydia,Thank you for choosing Riviera Suites as your holiday accommodation.Kind Regards,Team Riviera Suites

8/10 (良い)

Carsten

良かった点 : 清潔度、客室の快適度
2023 年 3 月に 1 泊滞在
Riviera からの返信 (投稿日 : 2023 年 5 月 11 日)
Dear Mr. CarstenThank you for choosing Riviera Suites as your holiday accommodation.Kind Regards,Team Riviera Suites

2/10 (非常に不満)

Merve

2023 年 2 月に 1 泊滞在

8/10 (良い)

andrew

良かった点 : 清潔度、客室の快適度
2023 年 2 月に 4 泊滞在
Ctからの返信 (投稿日 : 2023 年 2 月 16 日)
Thank you for your feedback.It was our pleasure to accommodate you and we look forward to welcome you back soon!Kind Regards

10/10 (非常に良い)

Nick

2023 年 1 月に 4 泊滞在
ctからの返信 (投稿日 : 2023 年 2 月 16 日)
Thank you for your feedback.It was our pleasure to accommodate you and we look forward to welcome you back soon!Kind Regards

2/10 (非常に不満)

Craig

2023 年 1 月に 1 泊滞在
CTからの返信 (投稿日 : 2023 年 1 月 30 日)
Thank You for your feedback.We sincerely apologize for the inconvenience and discomfort caused to you during your stay.

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I really enjoyed the public swimming pool across the street, it was great to start the day with a refreshing salt water swim. Only downside was that the beaches further away from town were a lot nicer...
2022 年 10 月に 4 泊滞在
Ctからの返信 (投稿日 : 2022 年 10 月 17 日)
Thank you for your feedback. It was our pleasure to accommodate you and we look forward to welcome you back soon!

10/10 (非常に良い)

Beatrice、Ginsheim-Gustavsburg

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfekter Service,wunderschönes Hotel
2022 年 9 月に 10 泊滞在
CTからの返信 (投稿日 : 2022 年 10 月 17 日)
Thank you for your feedback.

8/10 (良い)

Christina

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel was nice. The views were amazing. The staff was helpful. The room was clean. The only complaint is that airport pick up is not 280R as advertised but 450R and you don’t pay the hotel but the driver. Which was confusing and much more than I would have been willing to pay.
2022 年 7 月に 2 泊滞在
CTからの返信 (投稿日 : 2022 年 7 月 19 日)
Thank you for your feedback. We sincerely apologize for the miscommunication regarding the airport cost.

8/10 (良い)

Petro

2022 年 6 月に 3 泊滞在

10/10 (非常に良い)

Herman、Underwood

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2022 年 6 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
Location is great and the apartment is spacious with a good size kitchen. Bathroom is in desperate need of a refurb. Staff are friendly, pool and all other fitness facilities were not in use at the time of our stay.
2022 年 1 月に 3 泊滞在
CTからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Valued Guest Thank you for your feedback. It was our pleasure to accommodate you and we look forward to welcome you back soon!

2/10 (非常に不満)

Tamir

気になった点 : 清潔度
2021 年 11 月に 4 泊滞在
CTからの返信 (投稿日 : 2021 年 12 月 2 日)
Dear Valued Guest Thank you for your feedback Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Riviera Suites is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Pleasant and friendly
2021 年 7 月に 1 泊滞在
Ctからの返信 (投稿日 : 2021 年 7 月 20 日)
Thank you for your positive feedback

8/10 (良い)

宿泊されたお客様

2021 年 6 月に 2 泊滞在
Ctからの返信 (投稿日 : 2021 年 7 月 20 日)
Thank You

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、客室の快適度
Definitely not a 4* :( Room was not cleaned everyday!!! Apartment was a lot smaller than pictures. I definitely won't be staying here again or reccomending it to anyone.
2021 年 3 月に 4 泊滞在
CTからの返信 (投稿日 : 2021 年 3 月 15 日)
Thank you for your feedback and comments Please accept my sincere apologies for the inconvenience and discomfort that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Riviera Suites is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.

10/10 (非常に良い)

Amobichukwu

グループ旅行
良かった点 : 清潔度、客室の快適度
Birthday party
Was a friends party, and we had fun
2021 年 3 月に 2 泊滞在
CTからの返信 (投稿日 : 2021 年 3 月 13 日)
Dear Valued Guest Thank you for your feedback. We are happy to know that you enjoyed your stay with us. Happy Birthday to your friend from the Riviera Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 客室の快適度
2021 年 2 月に 1 泊滞在
CTからの返信 (投稿日 : 2021 年 2 月 15 日)
Dear Valued Guest Thank you for your feedback. It was our pleasure to accommodate and look forward to welcome you back soon!

8/10 (良い)

宿泊されたお客様

2020 年 2 月に 3 泊滞在
CTからの返信 (投稿日 : 2020 年 2 月 12 日)
Thank You

10/10 (非常に良い)

Daniella

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel at the best location, right in front of sea point. The hop on hop off bus stops in front of the hotel on the other side of the road. I went on holidays with my mother and we loved the stay plus the staff is very friendly.
2019 年 11 月に 3 泊滞在
ctからの返信 (投稿日 : 2019 年 12 月 23 日)
Dear Valued Guest Thank you for your positive feedback. Our location is definitely one of the things we are proud of our Resort. We look forward to welcome you back soon!

10/10 (非常に良い)

Muhammad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 4 泊滞在
CTからの返信 (投稿日 : 2019 年 12 月 17 日)
Dear Mr Muhammad Thank you for your positive feedback. We look forward to welcome you back soon!

8/10 (良い)

Nick

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor choice of tv channels. No international news channels. No local news channels No daily coffee and bathroom supplies Insufficient parking on property
2019 年 11 月に 2 泊滞在
ctからの返信 (投稿日 : 2019 年 11 月 18 日)
Dear Valued guest Thank you for your feedback. We sincerely apologise for the inconvenience and discomfort you experienced during your stay.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス
2019 年 10 月に 8 泊滞在
CTからの返信 (投稿日 : 2019 年 11 月 11 日)
Dear Valued Guest Thank You for your positive feedback.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cuarto limpio y cómodo aunque al estar en la planta baja no tenía ventanas a la calle y habia mucho ruido del lobby
2019 年 10 月に 2 泊滞在
CTからの返信 (投稿日 : 2019 年 10 月 29 日)
Dear Valued Guest Thank you for your positive feedback.

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and comfortable room. The only issue was, I made a booking for an excursion, this independent tour company said they left a message at the hotel but the receptionist said they didn’t get the message. Not sure whom to believe but this did cause a big inconvenience
2019 年 7 月に 2 泊滞在
ctからの返信 (投稿日 : 2019 年 10 月 16 日)
Dear Valued Guest We sincerely apologise for the inconvenience that was caused regarding your excursion with the tour company. Kind Regards

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing, everything was perfect. ❤️😍❤️❤️❤️❤️❤️❤️❤️
2019 年 8 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 3 泊滞在
GMからの返信 (投稿日 : 2019 年 7 月 23 日)
Dear Valued Guest Thank you for rating us 10 out of 10. We look forward to welcome you back. Kind Regards

10/10 (非常に良い)

Xolile Phillip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Impressive
This was a very good stay, and I was so impressed by one of the staff she went an extra mile to make sure I get the place to stay for up to the 25th. From the 12th meaning I will stay for 13days here
2019 年 7 月に 1 泊滞在
ctからの返信 (投稿日 : 2019 年 7 月 19 日)
Dear Mr Phillip Thank you for your positive feedback. I am delighted to hear that the staff went the extra mile to assist you. We look forward to welcome you back soon.

8/10 (良い)

warren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 2 泊滞在
ctからの返信 (投稿日 : 2019 年 7 月 15 日)
Dear Valued Guest Thank You

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent value
We booked a 1-night stay. Check-in was quick and efficient. I reserved an on-site parking bay, which is one of a limited few right in front of entrance. The room itself (on ground floor) was so much more than I expected. Bathroom facilities excellent. A small balcony/patio very nice. I would definitely recommend this hotel, and hope to be back soon again.
2019 年 7 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2019 年 7 月 8 日)
Dear Valued Guest It was our pleasure to accommodate you. Thank you for choosing Riviera Suites and we look forward to welcome you back soon!

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location.
Very friendly helpful staff. Big room with large west facing terrace. Handy for shops. A great location for access to CapeTown ,Table Mountain and the wonderful Cape Coast
2019 年 3 月に 3 泊滞在
CTからの返信 (投稿日 : 2019 年 3 月 15 日)
Dear Valued Guest Thank You for your positive feedback. Our Location is definitely one of the things we are very proud of about our resort. We look forward to welcome you back!

10/10 (非常に良い)

Benjamin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thank you for the most lovely accommodation friend
2019 年 2 月に 6 泊滞在
Charlotteからの返信 (投稿日 : 2019 年 3 月 7 日)
Dear Valued Guest It was our pleasure to accommodate you. Thank you for your positive feedback.

6/10 (普通)

Gerald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice hotel, but they ruined our stay.
We reserved our accommodation for 17 days and were given a very nice apartment on the 4th floor, with bedroom, lounge, kitchen, bathroom and a small balcony, from which we could see the sea and the swimming pools. We were very happy with this and, except for the lift (elevator) breaking down a few times, we enjoyed our stay. Unfortunately, three days before we were due to depart, we were told that we had to change rooms, which meant spending a half day packing our belongings. Next morning we had to take all our luggage to a first floor apartment with a much smaller kitchen and no balcony, in which the fan in the bedroom did not work. This ruined our stay and we are not sure that we will stay at this hotel on our next trip to Cape Town, in spite of it being so convenient and having nice accommodation. I noticed that someone else had the same complaint. The staff, especially on the desk, were very helpful.
2019 年 1 月に 16 泊滞在
CTからの返信 (投稿日 : 2019 年 3 月 7 日)
Dear Valued Guest Thank you for your feedback. We sincerely apologise for the inconvenience and discomfort you experienced during your stay.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Seapoint location
Great location for promenade, restaurants and the new Mojo Market. Room was very comfy plus staff were friendly and helpful.
2019 年 1 月に 2 泊滞在
CTからの返信 (投稿日 : 2019 年 3 月 7 日)
Dear Valued Guest Thank you for your positive feedback. Our location is definitely one of the things we are proud of about our resort.

6/10 (普通)

Garry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sea Point holiday.
Nice hotel walking distance to all Sea Point attractions and restaurants. Hotel was under construction and noisy all day. Excellent cleaning staff.
2018 年 11 月に 11 泊滞在

8/10 (良い)

MICHEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel de bord de mer
L'hotel est en réfection Beaucoup de travaux au Rez de Chaussée Restaurant et piscine fermée Pas de bruit pour autant et accueil très professionnel
2018 年 12 月に 1 泊滞在

8/10 (良い)

Manuel Mario

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ottima posizione
Soggiornato 4 notti durante il nostro tour a Cape Town. Hotel a poca distanza dal centro e dalla T.M.direttamente sul mare. Camere grandi, pulite. Bagno ottimo. Unico neo il parcheggio che non è davanti all'ingresso ma è il parcheggio pubblico di fronte all'hotel. Consigliato!
2018 年 3 月に 4 泊滞在
GMからの返信 (投稿日 : 2018 年 3 月 29 日)
Dear Valued Guest Thank you for your positive comments Kind Regards

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
2018 年 3 月に 1 泊滞在

6/10 (普通)

Stuart

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
Disappointing Stay.
Disappointing. Room had view of corridor, was rather small and there was no comfortable seating in room. Staff were friendly and helpful. Area good.
2018 年 2 月に 5 泊滞在
GMからの返信 (投稿日 : 2018 年 3 月 10 日)
Dear Valued Guest I sincerely apologise for the inconvenience caused during your stay Kind Regards

8/10 (良い)

Shaun William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent reception staff.
No outside space to sit.Bad wifi
GMからの返信 (投稿日 : 2018 年 3 月 2 日)
Dear Guest We are delighted to receive your compliments and we will certainly congratulate the Reception staff you commended for their exemplary service. Kind Regards

10/10 (非常に良い)

susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
riviera suites
great place to stay - very convenient for everything we wanted, parking was secure and good Staff all friendly and helpful
GMからの返信 (投稿日 : 2018 年 3 月 2 日)
Dear Valued Guest Thank you for your positive comments. I am delighted to hear that the staff were friendly and helpful Thank you for choosing Riviera Suites Kind Regards