Let me start by saying the Management company - for the most part - was excellent during our stay. When we arrived, we had an issue with lizards in the house. Because the previous guests hadn't used one of the bedrooms, the cleaning staff didn't clean it and didn't see the lizard feces that was on the window sill. The lady that checked us in made some calls and the house was cleaned up immediately and sticky pads were placed in order to catch the lost lizard that was lurking. The next day, there was a dead lizard on the sticky pad, but we saw another lizard under the refrigerator. We called the management co and they sent a fellow out immediately to remedy the situation. None of us wanted to use the bedroom with the lizard traps, so we made due with 2 bedrooms rather than 3. The homeowners should consider replacing their living room furniture and beds. We had major issues with both. The kitchen is awesome - well stocked and everything worked well. The pool area is also a wonderful place to be, and where we spent the majority of our time. Again; the management company did everything in their power to remedy the situation. There were some tears in the pool screens that may have allowed the critters inside and they were scheduling repair to the screens while we were there. Great location. With a few upgrades, this house could be a 5 star.