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Reviews of GR Caribe Deluxe All Inclusive Resort

4 out of 5
GR Caribe Deluxe All Inclusive Resort
Blvd. Kukulcan Km 20.5, Lote 64, Section A, 2nd entrance, Hotel Zone, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 612 out of 1402 reviews" "
Rating 8 - Good. 356 out of 1402 reviews" "
Rating 6 - Okay. 216 out of 1402 reviews" "
Rating 4 - Poor. 115 out of 1402 reviews" "
Rating 2 - Terrible. 103 out of 1402 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rebecca Anne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times in 2022 and 2023 and loved it and this property’s quality has severely went down my recent stay here was awful. There are no elevators that work and you’ll be lucky to get ur room cleaned. The food is 1/10 and there are no options or diversity (even worse if u wanna eat healthy) it’s GROSS. they used to have a sushi bar by the pool where u could get anything now they have fruit sushi at the buffet, most of the restaurants are closed as well. The room service was always free it’s not anymore. The tennis court is out of commission. We had a 12;30 airport pickup and when it came early the staff did not tell us and did not care to help or offer help until i got a higher manager involved they basically laughed at our misfortune. Normally it’s whatever but i have vip status and have stayed here SEVERAL times. We did not receive any of our VIP perks. None of this is advertised and they will not care/refund you/tell u anything. I’m not rich whatsoever or snobby, just looking to have fun by the pool and this experience was hard to obtain here.
Stayed 7 nights in May 2024

6/10 Okay

CHANTA

Traveled with family
Liked: Staff & service, property conditions & facilities
undergoing renovations, poor to no Wi-Fi access in the rooms. Elevator didn’t work. Meats with sometimes under cooked. Very nice property.Very nice staff. Great location. Convenient for the price. Upon arrival you get hounded to sit and schedule an appointment to listen to a hotel club membership before you get to see your room.
Stayed 4 nights in May 2024

8/10 Good

Michael Alan

Traveled with partner
Liked: Staff & service, amenities
Been here five times. Restaurant s are very good. Pools and bars are great. Rooms are good. We were on fourth floor and loved the views. Problem is elevators were out the entire time we were there. Overall good. Just exhausting climbing up and down stairs.
Stayed 6 nights in May 2024

10/10 Excellent

Roel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to star everything available
Stayed 3 nights in May 2024

10/10 Excellent

Rodolfo Jr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gladys

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly kind and nice people.
Stayed 5 nights in May 2024

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in May 2024

4/10 Poor

conslar

Traveled with partner
Liked: Staff & service
If you're not a member of the facility it's kinda not real beneficial for you. Go some place else
Stayed 4 nights in May 2024

10/10 Excellent

Barbara Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool and the hot tubs. The breakfasts were awesome and we had amazing food at the Bagavante Restaurant which is built directly above the ocean. The hotel had a really nice gift shop, although a bit expensive. The room was great and the king bed really comfortable. Staff were very pleasant and helpful. We had a most enjoyable 7 night stay.
Stayed 7 nights in Apr 2024

8/10 Good

Jackson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Mar 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunate time to go as there are renovations being done
Stayed 7 nights in Apr 2024

10/10 Excellent

WOO HEE

Stayed 2 nights in Apr 2024

8/10 Good

Vladimir

Stayed 6 nights in Apr 2024

6/10 Okay

Alyssa

Traveled with group
Liked: Cleanliness, staff & service
Good stay. Relaxing spot with beautiful view and area. Not a party and luxury stay .
Stayed 2 nights in Apr 2024

6/10 Okay

Fabiana D

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is outdated. Elevator was not working. Very limited food options in the restaurant for lunch. The pizza option served by the pool is worth it, and the drinks as well. For dinner, the restaurants that require reservation offer very good food and good service. Entertainment is also very good. My 3-year-old daughter was amazed by the Disney show performance.
Stayed 5 nights in Apr 2024

8/10 Good

Laura Gwin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was not what I booked, elevator did not work most of the time, not much hot water when showering, only served cheap liquor
Stayed 4 nights in Apr 2024

10/10 Excellent

Meriem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My personal experience is that I spent 6 days at the GR Caribe resort from 04/20-26. Everything was smooth from checking in to checking out. Staff very friendly, helpful and went above and beyond to help. Facility may appear old for those who are looking for trendy or modern places, but to me it represented the Mexican architecture with arches and old furniture reflecting the country's culture, more modern style would be the next door Solaris hotel. Food was repetitive but there were 3out of 5 restaurants requiring reservation (still all inclusive) and you can make reservation the day before because they get booked fast. Restaurants offer international, French, Italian and Mexican menus with rotations. Beaches and area safe. We rode the bus to Mercado 28 for souvenirs purchases and the bus stop was at the front of the hotel and runs every 5-10min. Pools, music and night shows are shared between GR Caribe and Solaris and you can cross between both easily. I won't mind going back to the same hotel if it is for a relaxing break as it is in a quiet area. However, if you are looking for night life and traffic, I would say maybe go north, closer to Cocco Bongo area (approx. 10 min by bus), there is more entertainment and restaurants all time.
Stayed 6 nights in Apr 2024

6/10 Okay

Matthew

Traveled with family
Liked: Cleanliness, staff & service
It wasn’t terrible just aged for sure food options aren’t the best either
Stayed 7 nights in Apr 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Todor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is perfect
Stayed 3 nights in Apr 2024

8/10 Good

Hillary Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A low key, chill vibe that's great for couples and people who are just looking to relax. I love that there was an option to go to the resort next door, as there were activities over there and it was more lively. Basically, you get the best of both worlds. The food was great, the drinks were great, the ocean was beautiful, and every single staff member we encountered was excellent. The hotel is a bit older and they are working on some remodeling right now, so there were some hallways blocked off. No big deal. This was a great stay and I would definitely return!
Stayed 3 nights in Apr 2024

8/10 Good

Leslie, DRY RIDGE

Stayed 2 nights in Apr 2024

10/10 Excellent

LUCILA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean
Stayed 4 nights in Apr 2024

4/10 Poor

Samuel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The GR Caribe is an older facility that is only surviving because of the GR Solaris. The elevator did not work my entire 5 day stay and I was on the 4th floor. Very painful to go up and down stairs. My refrigerator also did not work and I reported it 3 days in a row and no one came to fix it.
Stayed 5 nights in Apr 2024

8/10 Good

Manuel Cabrera

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 3 nights in Apr 2024

10/10 Excellent

Janette Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 7 nights in Apr 2024

6/10 Okay

Abril, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was nice and friendly. The hotel was clean. The food was good. The hotel is in need of some upgrades and repairs which seems they have started.
Stayed 4 nights in Apr 2024

4/10 Poor

David John

Stayed 4 nights in Apr 2024

4/10 Poor

Mathews

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They looped us into a 90 minute presentation to become a “member” and get cheaper stay in future. Near the end we figured it was just a timeshare presentation ( they name it something else) that needs thousands of dollars upfront cost. The high pressure sales pitch ruined our day and it took close to 2.5 hours. In the end they gave some useless freebies like a tshirt and a bag with their branding. They also gave a free photo session which we did not use. Future guests, Please decline invitation for “member preview” stuff. It’s going to ruin a day of your vacation.
Stayed 3 nights in Apr 2024

8/10 Good

Benson Lake-Hoong

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized.
Stayed 7 nights in Apr 2024

10/10 Excellent

Yifan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness
Stayed 4 nights in Feb 2024

4/10 Poor

Elizabeth R

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve gone here every year for the past 6yrs. Sadly this was my last one. Check in lady was the most unwelcoming an gave any details or change in the property, for example this is an all inclusive but they now charge a room service fee, is not about the money was never informed. Then Ac broke, the whole time off my stay the elevator broke down, in order to work in one off them we had to push doors shut to go up was ridiculous to go through this. I’ve stayed in all inclusive nothing like this. Adrian $ Eli did there best at front but was just terrible. Never got my upgrade. Never got a king bed. It was my forth bday my group at check in order for the bday welcome for my room I didn’t get untill the afternoon before a day of check out. What make my stay great was Javier & Nancy by the pool servers. Amazing how they felt bad made sure my whole group was happy.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ilir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff, food was served always with care most importantly clean environment and staff was wearing a hair net all the time
Stayed 7 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear IlirThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator didn't work. We have to go up and down stairs, when i got there i was supposed to have a vip room and they changed it for a regular room. the food and the restaurants are good, the staff is kindness.
Stayed 4 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear VictoriaYour opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day.We soon have major renovation plans for our facilities to be able to offer better services to our guests.We hope to see you again to improve your perception. We appreciate your suggestions.Sincerely.

4/10 Poor

Fernando Jesus, Redwood City

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service
Stayed 6 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear JenniferThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

4/10 Poor

Deanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service
Stayed 3 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear DeannaThank you for sharing with us your experience about your recent stay with us.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

2/10 Terrible

Dawn April

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i booked i was told it was ADULTS ONLY!!!! THEIR WERE KIDS EVERYWHERE.
Stayed 5 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear Dawn AprilWe appreciate your valuable comments about your recent stay with us.Regarding the incident that occurred, our hotels are 100% family-owned, we offer you our most sincere apology and the inconvenience that this situation may have generated.We hope you will give us the opportunity to serve you again in the near future and change your perception.Best Regards.Customer Service.

10/10 Excellent

Lisa B

Stayed 4 nights in Apr 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier and Aldo are the best employees ever at the pool bar
Stayed 6 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear DennisThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good real food.
Stayed 4 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear JesseThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Sandeep singh

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but less food choices
Stayed 5 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear Sandeep singhThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice, we would go back , as long as elevators work
Stayed 3 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear RobertThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

4/10 Poor

Mary

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy, elevators not working, very outdated in everything. The outdoors pools are ok but we spent all of our tike at solaris side which is spectacular and clean.
Stayed 3 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear MaryYour opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day.We soon have major renovation plans for our facilities to be able to offer better services to our guests.We hope to see you again to improve your perception. We appreciate your suggestions.Sincerely

4/10 Poor

radita

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Better have singles and ready to tip at every turn. Otherwise you get the weird looks. Place had hundreds of laying beds so get ready to have no space just chill and get all the drinks to not care for any space - and bring all the change
Stayed 2 nights in Apr 2024
Response from Customer Service. on Apr 15, 2024
Dear raditaThank you for taking the time to share your comments regarding your recent stay.We regret not having met your expectations with our services, we appreciate your comments and immediate corrective measures were taken where necessary, we have shared your comments with the Kitchen area to continue working on improving our food.Cordially

8/10 Good

Goverdhan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an excellent experience for 4 families
Stayed 3 nights in Mar 2024
Response from Customer Service. on Apr 15, 2024
Dear GoverdhanThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 Okay

Varun, La Mirada

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Amazing place but old property. A lot of banging going around. Elevators were not working. But over all great for the price.
Stayed 4 nights in Mar 2024
Response from Customer Service. on Apr 15, 2024
Dear VarunThank you for sharing with us your experience about your recent stay with us.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.