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Reviews of Midnight Hotel, Autograph Collection

5 out of 5
Midnight Hotel, Autograph Collection
1 Elouera Street Braddon, Braddon, ACT

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 309 reviews" "
Rating 8 - Good. 82 out of 309 reviews" "
Rating 6 - Okay. 24 out of 309 reviews" "
Rating 4 - Poor. 13 out of 309 reviews" "
Rating 2 - Terrible. 6 out of 309 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, comfortable room and bathroom. The only downside was that there was no breakfast buffet (however lots of great cafes around)and lifts were too small and very busy. Otherwise it is a great hotel to stay
Stayed 5 nights in May 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
A number of quite minor issues in the room, light not working, noisy pipes, issues with the tv, leaky shower, etc. Otherwise very good.
Stayed 1 night in May 2024

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Fantastic pool sauna and gym.
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place to stay, will definitely come back when we come back to canberra. staff was lovely, great amenities and walking distance to so much!
Stayed 2 nights in Apr 2024

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern hotel, with great facilities, gym, heated pool, sauna and complimentary mini bar, also the breakfast was fresh and very tasty. Highly recommend this hotel!
Stayed 1 night in Apr 2024

6/10 Okay

JAMES

I found that while given my stay in a room with disabled facilities, many things around in could’ve been changed or added. In the bathroom there were insufficient railings for towels and bath mats. Two more on the wall helps. The shower curtain was too short and water spattered over half the floor area. As a King bedroom designed for two people, where the fresh towels and washers were placed in the bedroom it was too high for someone in a wheelchair to reach and use. Two people in a room with only one suitcase stool to rest two on is not enough. A second one is required. A small table to eat, drink or do something else on can’t be utilised when only one chair is offered. Even if there are no disabled people in the room. Be careful what is offered to you as an abled individual or two people. Request another room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Midnight Hotel offers the best value for amenities. We loved the indoor lap pool - it was by far, the best that we've ever experienced. The restaurant offered a variety of healthy choices at reasonable prices. The staff were all very kind and helpful. Thanks for a GREAT stay!
Stayed 2 nights in Apr 2024

6/10 Okay

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms themselves are nice and roomy, bathroom had plenty of room and the free mini-bar was good to have and the lollies at front desk was a nice touch. Main issue is limited breakfast options. Be good to have a simple cereal or toast option as most hotels have, had to resort to going to a supermarket to get a simple breakfast. The rooms themselves are quite dark with no natural light which gives you no idea of sunrise or what the weather is outside. Doesn't help the TV is right in the way of where you open the curtains... And minor things such as 4g/5g is minimal, though that's was a Canberra wide issue, minibar should have extra food options, and the car park had issues accepting the multi pass ticket on exit which got annoying.
Stayed 5 nights in Apr 2024

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to lots of hotels, would stay again.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and helpful staff
Stayed 8 nights in Mar 2024

8/10 Good

melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel in a great area. Be careful which room you book as ours was overshadowed by the building opposite, very dark and felt quite closed in.
Stayed 1 night in Mar 2024

10/10 Excellent

Carmel

Liked: Property conditions & facilities
We stayed for just 2 nights, the hotel is in a perfect location near all the bars and restaurants and just a 5min walk to the shopping strip.
Stayed 2 nights in Mar 2024

6/10 Okay

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matthew | Duty Manager on Mar 19, 2024
Dear Katie,Thank you for taking the time to provide your review, we appreciate all feedback. We hope to see you again soon.Kind regards,

8/10 Good

Ron

Stayed 1 night in Feb 2024
Response from Matthew | Duty Manager on Mar 19, 2024
Dear Ron,Thank you for taking the time to provide your review, we appreciate all feedback. We hope to see you again soon.Kind regards,

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room a bit small AC took a while to get working so the room was a bit like a glass house. Pool ok however a bit in the skinny side so filled up quickly when kids and families in there. Hotel said there were towels provided for the pool however just used ones there, luckily we wore the robes provided in the room.
Stayed 2 nights in Jan 2024
Response from Matthe | Duty Manager on Mar 19, 2024
Dear Peter,Thank you for your review, we appreciate your feedback. I will speak with housekeeping about ensuring the towels are refreshed regularly. We hope you enjoyed your stay and that we will see you again soon. Kind regards,

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities
Was fine , we come for work and have stayed the last 3 years,
Stayed 3 nights in Jan 2024
Response from Matthew | Duty Manager on Mar 19, 2024
Dear David,Thank you for taking the time to leave us a review, and your continued patronage. We hope to see you again soon. Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, convenient location
Stayed 2 nights in Jan 2024
Response from Matthew - Duy Manager on Jan 25, 2024
Dear Peter,Thank you for choosing to stay with us here at the Midnight Hotel, Autograph Collection. It is great to hear that you enjoyed your stay.We hope to see you again soon.Kind regads,

10/10 Excellent

Phill

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel us in a great location, staff are exceptional Facilities are fantastic Only a short stay but thoroughly enjoyed
Stayed 1 night in Jan 2024
Response from Matthew | Duty Manager on Mar 19, 2024
Dear Phill,Thank you for taking the time to leave us with your amazing review. We are delighted to hear that you enjoyed your stay, hopefully we can get you for longer next time. Kind regards,

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm annoying but least it works.
Stayed 3 nights in Jan 2024

8/10 Good

Onder

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel And Mostly friendly staff.
Stayed 1 night in Jan 2024
Response from Matthew - Duty Manager on Jan 8, 2024
Dear Onder,Thank you for taking the time to leave us with your feedback. Is great to hear that you enjoyed your stay with us. We hope to see you again soon. Kind regards,

2/10 Terrible

Michelle

We booked as the hotel. Com website stated it had a steam room but after checking in and going to find it it did not exist Tried to checkout and go to our regular hotel that does have a steam room was told we would loose out money Not impressed
Stayed 1 night in Dec 2023
Response from Matthew - Duty Manager on Jan 8, 2024
Dear Michelle, Thank you for bringing this to our attention, we have already contacted hotels.com to have this error resolved. We do apologise for the confusion here and hope you stay with us again soon so we can provide a service that better represents the vision of the Midnight Hotel, Autograph Collection.Kind regards,

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew - Duty Manager on Jan 8, 2024
Dear Grant,Thak you for taking the time to leave us with your review, it's great to hear when our guests loved their stay. We hope to see you again soon.Kind regards,

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ameet

Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2023

8/10 Good

Daniel

Stayed 7 nights in Nov 2023

6/10 Okay

Kyle

Traveled with group
Location is good. Internal noise was terrible, banging and loud stomping. It has a cheap feeling for the tariff. No instant coffee and the normal operation of the shower flooded the bathroom.
Stayed 2 nights in Nov 2023

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We checked in and could not believe the size of the room. So small and very dark with no natural light as all the hotel rooms face into a central courtyard, - limited closet space - no hooks in the bathroom for towels etc. BUT The staff were excellent and moved us into a bigger room. The rooms were very clean and I could not fault the service. The small room would be okay if you were in for one night only
Stayed 3 nights in Oct 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Amratlal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities
We have stayed here twice now and each time the quality and service has been excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Elaine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chill respite from a busy trip
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Maneet

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Severely overpriced for what it offers , whcih is very basic
Stayed 1 night in Sep 2023

6/10 Okay

David

Stayed 2 nights in Aug 2023

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Grrat
Stayed 1 night in Aug 2023

6/10 Okay

Kerrie

Stayed 1 night in Jul 2023

10/10 Excellent

Scout

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and facilities
Stayed 1 night in Jul 2023

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Jul 2023

4/10 Poor

Anna

Liked: Property conditions & facilities
Disliked: Staff & service
Food service, food, response from staff regarding complaints
Stayed 2 nights in Jun 2023

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023

4/10 Poor

SAMIR

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are all inward a very narrow space. No light and actually the windows are so small. Dark rooms, no views, and no natural light. Staff is nice and the restaurant is excellent.
Stayed 3 nights in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just perfect!
Stayed 4 nights in May 2023

10/10 Excellent

Alana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and staff were extremely friendly.
Stayed 2 nights in Apr 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Darren

Stayed 1 night in Apr 2023

10/10 Excellent

Yo

Stayed 1 night in Apr 2023