All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff is very friendly and helpful, the hotel is located near Camberra's central areal and very accessible. The room is clean and comfortable, and despite having limited number of parking spots, I did not any issues parking my car at different hours of the day or night. I highly recommend Brassey Hotel to anyone visiting Camberra, ACT
Ricardo
Stayed 2 nights in Apr 2024
Response from Guest Services on May 3, 2024
Hi Ricardo,Thank you so much for the lovely feedback. I will be sure to share your comments with the team. We certainly have a dedicated team of passionate hoteliers who love what they do.We hope to welcome you back again soon.Kind regards,Guest Services
Friendly staff - they gave us great recommendations for local restaurants and bars! Lovely garden at the hotel, and the rooms are very spacious and comfortable. The pillows are SO COMFORTABLE. Would stay here again and recommend to anyone staying in Canberra!
San
Stayed 1 night in Apr 2024
Response from Dijana on Apr 24, 2024
Hi San, Thank you so much for the lovely feedback. We certainly have a dedicated team of passionate hoteliers who love what they do.I hope to welcome you back again soon.Warm regardsDijana Jonoska
8/10 Good
Andrew
Business traveler
Apr 13, 2024
Liked: Staff & service, amenities
Older property with very small rooms old bathrooms and little to no parking.
Andrew
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 17, 2024
Hi Andrew,Thank you for taking the time to review. I can see you booked a standard room. Should you return I would recommend a superior room which is quite a bit larger.We look forward to welcoming you back again.Regards Guest Services
We liked the time we spent there, we didnt have any issues during our stay.
Tylah
Stayed 1 night in Mar 2024
Response from Guest Servicees on Mar 27, 2024
Hi Tylah, Thank you for your review. I am pleased you enjoyed your stay.Regards
8/10 Good
Trevor
Mar 17, 2024
No restaurant or cafe but otherwise terrific.
Trevor
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Hi Trevor,Thank you for your review. We have several dining options in the precinct just a short stroll.We hope you will visit us again so you can experience our restaurants.Regards Guest Services
Dear Tatjana,Thank you for your review. We hope to be able to welcome you back again soon.Regards Guest Services
10/10 Excellent
Kim
Mar 10, 2024
Will definitely stay here again when in Canberra. Absolutely fabulous.
Kim
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 15, 2024
Hi Kim,Thank you for taking the time to share your experience. I am pleased you enjoyed your stay.I hope to be able to welcome you back again soon.Regards Michelle
6/10 Okay
Illona
Mar 3, 2024
Liked: Cleanliness, staff & service
Better facilities in the room, a proper king size bed nit two singles joined.
Illona
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 4, 2024
Hi Illona,Thank you for your review. On your next visit please feel free to request a king size bed. I hope to see you soon.Regards
Very pleasant stay with a comfortable, well sized room
Gregory
Stayed 1 night in Feb 2024
Response from Jake on Feb 15, 2024
Hi Gregory, Thank you for your positive feedback, it is of such value to us! I am glad you our rooms pleasant and suited to your needs. I look forward to welcoming you back to The Brassey for your next trip to Canberra.
Hi Norelle,Thank you for your positive feedback, it is of such value to us! I am glad our location in the leafy suburb of Barton was convenient for you. I look forward to welcoming you back to The Brassey for your next trip to Canberra!
I loved the big gym on the ground floor and the self-serve food and drinks based on an honour system.
MICHAEL
Stayed 1 night in Feb 2024
Response from Jake on Feb 8, 2024
Hi Michael,Thank you for your positive feedback. I am so glad you enjoyed the Hale gym and honour bar and, I look forward to welcoming you back to The Brassey for your next trip to Canberra!
Hi Bernadette, Thank you for your positive feedback. I am so glad that we were able to curate a wonderful stay for you during your time in Canberra. I look forward to welcoming you back to The Brassey soon!
Stay was extremely pleasant for the cost. Would definitely stay again and probably will.
Charlie
Stayed 1 night in Feb 2024
Response from Jake on Feb 5, 2024
Hi Charlie, Thank you for your positive feedback. I am glad that you enjoyed our heritage hotel and that it is cost effective. I look forward to welcoming you back to The Brassey for your next trip to Canberra!
Hi Andrew, Thank you for your positive feedback. I am so glad we were able to curate a wonderful stay for you during your trip to Canberra. I look forward to welcoming you back to The Brassey soon!
Hi Lizanne, Thank you for your positive feedback. I am so glad we were able to curate a wonderful stay for you during your trip to Canberra. I look forward to welcoming you back to The Brassey soon!
Great stay apart from parents not controlling their kids in the corridor making heaps of noise when coming back late in the evening. Don’t blame the kids, but blame the parents not teaching their children correctly.
Stephen
Stayed 1 night in Jan 2024
Response from Michelle on Jan 22, 2024
Hi Stephen,Thank you for taking the time to review. I apologise for the noise from other guests.We hope you will visit us again in the future.Regards Guest Services
Loved having access to Hale Gym as a guest of the hotel. Room itself is very dated but was comfortable and clean. No room service or onsite kitchen is pretty odd for any hotel today.
Jem
Stayed 1 night in Nov 2023
Response from Guest Services on Jan 15, 2024
Hi Jem,Thank you for your review. Yes our Gym is certainly a great bonus with state of the art equipment. All our dining options are in the Realm precinct just a short stroll up the road with several options to choose from. Unfortunately we dont offer room service as the restaurants are not attached to our building. We hope to be able to welcome you back again in the future.Regards Guest Services
Bathroom in need of renovation Comfortable bed ,Cheap bathroom amenities and bathroom towels were old .
No luxury no hooks to hang stuff
Tap fell off in my hand in shower
No money being put back into the place
Cold and dark feeling in hallways
Guest lounge coffee machine didn’t work not a comfortable place to hang out .
Staff on reception were smily amd welcoming .
ASTRID
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 15, 2024
Hi Astrid, Thank you for providing us with your valuable feedback. We're disappointed to hear that the Brassey Hotel wasnt exactly to your liking. We are currently undergoing bathroom refurbishments this year. We hope you will visit us again so we can share an even more positive experience.Regards Guest Services
Very nice gardens and environment around the hotel
Ian
Stayed 4 nights in Dec 2023
Response from Guest Services on Jan 15, 2024
Hi Ian,Thank you for posting your positive review.We look forward to welcoming you back again in the future.Regards Guest Services
4/10 Poor
Kyaw
Traveled with group
Jan 4, 2024
Liked: Room comfort
Disliked: Staff & service
We booked for 3 adults in one room with 2 twin bed. (Extra charges for an adult).
However, when we checked in at night time.
We found out that room was only with King bed.
Tried to ask for help from counter staff and she replied there was no housekeeping this time. Ended up I had to take another room with $186.
Most importantly, the receptionist told us they didn’t receive the request for 2 twin beds via “Expedia.com”.
I asked for refund for extra adult but unable to do so because it was booked via Expedia.
I hope HOTEL.COM can look into the matter .
Regards,
Ken
Kyaw
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 15, 2024
Hi Ken,Thank you for taking the time to review. I do apologise for the mix up with this booking with the 3 guests. I have just processed a refund for 40 to compensate for the third guest.I hope we will be able to welcome you back to the hotel in the future.Regards Michelle
The hotel is in a quiet residential area. Lovely garden. Beds are very comfortable and linen clean and fresh. Good sized room.
The bar fridge was noisy so I turned it off.
Staff were friendly and helpful. Very professional.
Leith
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 7, 2024
Hi Leith,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services
Hi Rebecca,Thanks for the great feedback regarding your recent stay at The Brassey of Canberra. Looking forward to welcoming you back soon. Warm regards, Guest Services
Friendly staff
Great location
Bathroom/shower was not clean and had mould.
No microwave in the room
Rajinder
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 30, 2023
Hi Rajinder,Thank you for taking the time to review. I have had our housekeeping team give the bathroom a deep clean. We dont have microwaves in the rooms as they are hotel style rooms not self contained apartments. We do have a microwave for guests to use at any time in the Grab n Go area opposite reception.-
Could not find microwave in the room. Is that standard?
Arifur
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 30, 2023
Hi Arifur,Thank you for taking the time to review. Yes our rooms are hotel rooms not apartments however we do have a communal microwave for guest use in the Grab n Go area which is open 24 hours. Regards Guest Services
The hotel is very nice and surrounded by beautiful gardens. Appears to have a wedding venue which is a nice spot. The hotel is tired and the housecleaning staff lack attention to detail. There was a trash can filled with soiled nappies from a previous guest. We were 3 people and don’t have enough towels. One of the lights was just a bare bulb hanging from the ceiling. The front desk was very apologetic about the nappies and quickly brought us more towels so that was nice.
Kay
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Hi Kay,Thanks for the feedback regarding your recent stay at Brassey.Sorry for the inconvenience, cleanliness should be up to standards and we have escalated the issues with our Housekeeping Manager. Looking forward to welcoming you back soon. Warm regards, Guest Services
Dear Colin,Thank you for your review. We are pleased you had a positive experience with us.We hope you will be able to visit us again in the future.Regards
Great overnight stay while in town for a Christmas Party. Hotel was very reasonably priced and great location for our needs. Lots of little ‘freebies’ (Coffee/Tea/Chocolates and Fruit) added to the enjoyment.
Gavin
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 18, 2023
Hi Gavin,Than you for sharing your great review. I am pleased you found the Brassey Hotel to your liking. We hope to welcome you back again in the future .
Booked for 3 nights to visit new granddaughter. Always enjoy the quiet suburban location, easy parking and old school vibe this hotel has. Unfortunately there were unreasonably noisy guests this trip and went to staff desk after 11pm to see if anything could be done. Night manager had just come on duty and was fantastic in coming straight up and settling things down. Next day I decided to go home 1 night early and had no expectation of any refund with the short notice but the staff understood the circumstances and didn’t charge me that last night. Thank you and well done, especially that night manager and the new day manager on Saturday morning.
Geoffrey
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 13, 2023
Hi Geoffrey,Thank you for taking the time to review. I am pleased that our Night team were able to assist with the noisy guests. I hope we will be able to welcome you back again in the near future.Regards Guest Services
Hi Christopher,Thank you for taking the time to review. I am pleased you enjoyed your stay at Brassey Hotel. Please come back and visit again soon.Regards
10/10 Excellent
Jessica
Traveled with family and small children, Traveled with family
The large chess pieces in the garden were splendid and the bar options were spot on. The fridge/coffee area in the room was infested by ants, but otherwise, wonderful place to stay.
Jessica
Response from Michelle Guest Servides on Nov 23, 2023
Hi Jessica,Thank you for taking the time to review. Yes our chess pieces in our beautiful gardens are a nice addition. I have had our maintenance team fix the ant problem.I hope to be able to welcome you back again in the future.
10/10 Excellent
Sam
Nov 19, 2023
Liked: Cleanliness
Sam
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 23, 2023
Hi Sam,Thank you for your great review.We hope to see you again soon.Regards
As a tall person i hate when shower heads are low. I mean sometimes the shower head is in the middle on back. At the brassey the shower head was amazing. I could stand under it while washing away my troubles of the day.
And i was massive impressed with the number of power points.
Well worth the visit.
Darryl
Stayed 3 nights in Oct 2023
Response from Kathryn on Oct 31, 2023
Thanks DarrylIt's great to read you enjoyed your stay and were able to wash away your troubles. We hope to welcome you back again soon.
My partner and I really enjoyed our stay at Brassey Hotel. The hotel was very clean and had great amenities. The hotel is in close proximity to Canberra CBD and main tourist destinations. Driving would be the best way to travel to and from areas.
Prudence
Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 29, 2023
Hi Prudence,Thank you for taking time to review.I am glad to hear you had a good experience with us.I hope we can welcome you back again.Regards,Guest Services
The Brassey is a beautiful hotel to stay at. The staff we encountered were amazing, so helpful and welcoming. The facility are second to none, the gym facility is of the highest standard and impeccably clean. The gardens are breathtaking. The rooms are very clean and tidy and I loved that there was a coffee machine in our room. We had a lovely time and will return the next time are in Canberra … Thank you again to the lovely staff we encountered during our stay, it is so hard to find well presented and hard working employees … you are a credit to the corporation you work for and they are lucky to have you are the faces of the beautiful Brassey!
Rebecca
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 29, 2023
Hi Rebecca,Thank you for your great review. I am glad to hear you had great moment with our staffs, I will share this review to our team as encouragement! I hope to be able to welcome you back again soon. Regards,Guest Services
2/10 Terrible
sarah
Sep 28, 2023
sarah
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 29, 2023
Hi Sarah,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services
Water pipe usage from nearby rooms at 5am woke us up early each morning - very loud, clunking, stop start, very disappointing.
Verified traveler
Stayed 2 nights in Aug 2023
Response from Guest Services on Sep 13, 2023
Dear Guest,Thank you for taking the time to review. I will get our maintenance team to check the pipe near the room.We hope you will visit us again in the future.Regards Guest Services