テラス / パティオ

ケンブリッジ ベルフライ ホテル & スパの口コミ

4 out of 5
ケンブリッジ ベルフライ ホテル & スパ
Back Lane, Cambourne, Cambridge, England

口コミ

8.2

とても良い

評価 10 - 1001 件の口コミ中 401 件が非常に良い" "
評価 8 - 1001 件の口コミ中 357 件が良い" "
評価 6 - 1001 件の口コミ中 152 件が普通" "
評価 4 - 1001 件の口コミ中 58 件が不満" "
評価 2 - 1001 件の口コミ中 33 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
車があるならCambridgeの滞在におすすめ
車いす対応の部屋だったので、設備が若干使いにくかった。普通の部屋は空いていなかった。
2017 年 11 月に 3 泊滞在
Darrenからの返信 (投稿日 : 2017 年 11 月 28 日)
Dear Traveller - thank you for your review, glad that you liked your bedroom and note your comments as it was an accessible bedroom. Kind Regards.

10/10 (非常に良い)

ISSA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Issa,Thank you for taking time in giving your feedback, was good to see that the team were friendly from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Peter,Thank you for your review on your recent stay, its lovely to read that you had a pleasurable stay with us here at the Cambridge Belfry, we as a team strive on our customer service to make it a home away from home and make the say as pain free as possible. We look forward to welcoming you back here with us soon, Take care, Best Wishes, The Cambridge Belfry Team.

8/10 (良い)

tom

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Couldn’t get the shower to turn hot, was a nice hotel but a bit out of the way of everything
2024 年 4 月に 2 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Tom,Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 (良い)

Andy

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room and bed but the pillows were heavy and very uncomfortable. Made for a poor nights sleep unfortunately.
2024 年 4 月に 1 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Andy,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

4/10 (不満)

Elias

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Breakfast was limited and not nice at all, plates were dirty. Jacuzzi was dirty and so were the toilets , food menu was limited and very expensive , two tiny bottles of water given for kettle enough for one coffee, would never return there again
2024 年 3 月に 3 泊滞在
Amyからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Elias,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 (普通)

Cameron

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Average hotel. Pool/relaxation area leaves a lot to be desired. Not much in local area.
2024 年 3 月に 1 泊滞在
Amyからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Cameron,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 (普通)

Claire

カップルで旅行
良かった点 : 清潔度
Sadly, the Belfry is now looking dated. I have to praise some staff members for their great service and then criticise others for their poor service. Altogether, it was disappointing stay.
2024 年 3 月に 4 泊滞在
Amy からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Claire,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

10/10 (非常に良い)

Pauline

2024 年 3 月に 1 泊滞在
Amy からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Pauline,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

8/10 (良い)

Luke

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel. Lovely stay.
2024 年 2 月に 1 泊滞在
Amy からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Luke, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 (良い)

Keith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Amy からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Keith, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

2/10 (非常に不満)

Mike

2024 年 1 月に 1 泊滞在
Amy からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Mike,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

6/10 (普通)

Donna

家族旅行
良かった点 : スタッフとサービス
Bed was comfortable, area was quiet to sleep, food was amazing.although there was scuffs on bed base and shower base was broken
2024 年 1 月に 2 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Donna, Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 (普通)

jill

カップルで旅行
Rooms clean, but basic…Breakfast chaotic, food was okay but not great
2024 年 1 月に 1 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Jill, Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes, The Cambridge Belfry Team.

8/10 (良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything went perfect. Our room cleaned by Melanie was spotless. Probably will return...
2024 年 1 月に 1 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Anthony, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 (非常に良い)

Daniel

2024 年 1 月に 1 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Daniel,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 (普通)

Ruth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were excellent and the room comfortable. Unfortunately we got very little sleep due to a birthday party that we were not warned about with loud music and leavers until 2am. Then the fire alarm malfunctioned at 5:30 am leaving us very tired ahead of a long journey home. An unfortunate set of circumstances but it rather spoiled the visit for us.
2024 年 1 月に 2 泊滞在
Amyからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Ruth,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 (非常に良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Jade Dからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Jordan, Thankyou for your 10 out of 10 review. We hope to see you again in the future. Kind regards,

10/10 (非常に良い)

Dave

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Jade Dからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Dave, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 (非常に良い)

paul

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 2 泊滞在
Jade Dからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Paul, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amy からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Anthony,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 (普通)

Luke

2023 年 11 月に 1 泊滞在
Jade Dからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Luke, Thankyou for taking the time to leave a review on your recent stay with us. We hope to have opportunity to welcome you back in the future. Kind regards,

8/10 (良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Kenneth,Many thanks for the review,Kind regards,

8/10 (良い)

Clare

2023 年 12 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Clare,Many thanks for the kind review,

10/10 (非常に良い)

Suzanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Short break
Great hotel, handy location for getting into central cambridge . Breakfast was excellent. Pool looked great and lovely grounds with lake. Loads of parking
2023 年 11 月に 2 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Suzanne,Many thanks for the kind review,

10/10 (非常に良い)

DAVID

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在
Jade Dからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear David, Thankyou for your 5/5 review. We hope to see you again soon. Kind regards,

8/10 (良い)

Nicholas

2023 年 9 月に 4 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear Nicholas,Many thanks for the 4* review,Kind regards

8/10 (良い)

Nicholas

2023 年 9 月に 4 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear Nicholas,Many thanks for the 4* review,

10/10 (非常に良い)

Christopher

2023 年 11 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Christopher,Many thanks for the 10/10 review,Kind regards,

4/10 (不満)

Mark

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
We turned up and checked in to a cold room, the bar service was poor, with young people with no care about the service or the food and drinks they were serving, no leadership so they cant be blamed. A heater was put in the room 1 hour before check out.
2023 年 11 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Mark,I'm sorry to hear about the heating and bar issues, i shall address with the team to ensure no further examples in the future,Kind regards,

10/10 (非常に良い)

Gordon

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent modern hotel very clean, very quiet and decent night sleep.
Adam Foxからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Gordon,Many thanks for the 5/5 review, glad you enjoyed a good nights rest,Kind regards

4/10 (不満)

kishen

気になった点 : 施設のコンディションと設備、客室の快適度
Unfortunately the room we stayed needs updating . We could not use the pool as very busy with swimming lessons . Book to eat at the restaurant as we were planning to have cocktails . The waiter said they were not serving cocktails which was disappointing for a Friday night. We then saw a group entered the restaurant with cocktails in their hands . We asked the waiter again to confirm and he said yes that’s what he had been told. I then pointed out to him that the group had cocktails . He then came back to say he had got it wrong . So overall not great experience as we decided to eat at the hotel as wanted to have cocktails and have a quiet night .
2023 年 11 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear kishen,Many thanks for taking the time to leave a review, I'm sorry about the confusion with the cocktails, i shall investigate further. There is a cocktail list within the bar menu,

10/10 (非常に良い)

Luke

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good value great stay.
Great stay overall. The junior suite we had as a family room was fantastic. A great layout perfect with separate room for the kids and also enjoyed the spacious spa bath. Especially liked the fact the free mini bar items were included. This made the room feel like good value and the items were much appreciated and a very nice selection for all the family. A mix of beer wine and soft drinks and a reasonable quantity also. The swimming pool was nice if not a little busy as half term. I wasn’t as impressed with the amount of water all around the changing area and the fact the changing area was so cold in comparison to the pool, (small issues only). The staff were all fantastic and we eat a lovely pizza in the bar area and was a nice environment to sit and relax in. Everywhere was nicely clean and in order and we would definatly stay again if visiting the area.
2023 年 10 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Luke,Many thanks for taking the time to leave such a positive review of your stay with us, it is very much appreciated, and I'm glad you enjoyed the break with your family.I hope you get the chance to stay with again soon,Kind regards,

8/10 (良い)

david

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Midweek break
Overall a very pleasant stay, staff were polite and helpful, restaurant food was very good although the service could have been better, we were left for over 20 mins waiting for the bill and although plenty of staff were about seemed poorly coordinated, tables left uncleared etc, the same for the bar which was understaffed. The spa and pool were ok although changing rooms very small and showers were cold with several out of action.
2023 年 10 月に 2 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear David,Thank you for taking the time to leave a review, and I'm pleased overall you enjoyed a pleasant stay. My apologies for the lack of detail displayed and i shall be taking your comments up with the restaurant and bar team as a matter of concern,Kind regards,

10/10 (非常に良い)

Krisanee Grace

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall: Very Satisfied and would likely book again and recommend the hotel to friends. Conceirge Staff: Professional, polite and friendly. Rooms: 5 star! Perfect size room. Super comfy bed with clean sheets. I may suggest adding pillows though. Nonetheless, the room was clean and well kept. Restaurant: The Sri Lankan curry was superb! I highly recommend! I asked the staff if they can make the dish mild and not spicy and they delivered perfectly. I enjoyed my dining experience at the hotel. Parking: Safe and convenient.
Adam Foxからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Krisanee,Many thanks for taking the time to leave such a wonderful review, I'm glad you enjoyed the stay,Kind regards,

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
could have been better for the money.
On arrival the first thing we noticed was the litter all around the entrance and outside by the tables by the pond. It was quite busy and possibly not enough staff to do any tidying/cleaning up. For the cost of the rooms it was very disappointing to have almost no toiletries in bathroom, 1 tiny bottle of shampoo and the same of body wash for 2 people. breakfast Monday morning was a bit of shambles, no crockery, coffee machine not working and seemed like staff hiding in kitchen as they seemed overwhelmed . Spa was nice although pool not very big, but enjoyed the Jacuzzi.
2023 年 10 月に 2 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Anon,Many thanks for taking the time to leave a review, I'm sorry breakfast was not up to our usual standards,Kind regards,

10/10 (非常に良い)

Garry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Garry,Many thanks for the 10/10.Kind regards,

6/10 (普通)

Rebecca

2023 年 10 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Rebecca,Many thanks for taking the time to leave a review,

10/10 (非常に良い)

Mark、East Bergholt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service, great staff and overall an excellent stay! Will certainly be coming again!
2023 年 9 月に 2 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Mark,Many thanks for the kind review, I do hope we get the chance to welcome you back soon,Kind regards,

2/10 (非常に不満)

Aaron

2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Aaron,Many thanks for taking the time to leave a review,Kind regards,

6/10 (普通)

Amy

気になった点 : スタッフとサービス
Property rooms are spacious but dated and worn. Pillow quality was extremely poor. Reception staff unhelpful and unfriendly. This hotel has could be amazing.
2023 年 9 月に 1 泊滞在
Jade Dixonからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Amy,Many thanks for taking the time to leave a review,My apologies if not everything was to the standard expected,

8/10 (良い)

Nick

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Contemporary and well kept
Modern and well kept with efficient check in/out and a great gym too. Bedroom was well appointed and very clean. Unfortunately, the bar was not well supervised and the guys in charge clearly had not been trained. A fridge in the bedroom is great, would have better if had at least one complimentary bottle of water in it. Also, no EV chargers hence environmental has been marked down
2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Nick,Many thanks for the kind review,We are working hard in training the newer members of the bar team, you will see a much improved service soon.Fast chargers are gradually being installed throughout the Qcollection group, so again, watch this space.

10/10 (非常に良い)

Jose

2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Jose,Many thanks for the 10/10,Kind regards,

8/10 (良い)

Nick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked for a one night stay. It met our needs in this respect. We did not use the facilities. The service from the breakfast staff was outstanding. There was no air conditioning and room was quite hot on the night we stayed.
2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Nick,Many thanks for the kind review, I'm glad you enjoyed the breakfast service,Kind regards,

2/10 (非常に不満)

Matthew

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Don’t hope to have hot water in the evening!
Nobody on check in when I arrived. There was also a lady waiting to speak to someone too and complained about having no hot water. I found the receptionist at the bar. Checked in fine but then I find out I also have no hot water! Not ideal after a long day working and travelling. Reception couldn’t care less. When I checked out, again they couldn’t care less and didn’t offer any apology never mind anything else. Hotels.com customer service were also useless offering me a tiny credit in USD! We are in the UK! Bed was fine, room was fine. Probably no worse off over the road at the Holiday Inn Express for less money!
2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Matthew,Our apologies for the lack of hot water, we had been experiencing some issues with the system, doing our upmost to cause as minimal as disruption as possible, I'm sorry the reception team were not as forthcoming with an apology as they could have been,

4/10 (不満)

Lesley

出張
気になった点 : スタッフとサービス
Staff shortages meant that full breakfast was not available at the time stated - but disappointing for a hotel that is used for business travellers
2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Lesley,My apologies for the hot breakfast not being out at 7am sharp, I have taken the issues back to the team,Kind regards,

6/10 (普通)

Matthew

良かった点 : スタッフとサービス
Not overly happy.
The overall stay was ok. Some nice facilities but in poor order. Cleanliness needed to be improved across all areas but in particular the Spa. Many things needing repair in this area. Overall the rooms wS ok but again needs attention as looking tired with wall paper coming off and carpets looking tired and dirty. Poor value for the money i paid. The good thjngs was staff were great and very helpful.
2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Matthew,Many thanks for taking the time to leave a review. I'm sorry to read of the cleanliness issues raised around the Spa and leisure areas, something i will take up with the team as a matter of priority. We are in the final planning stages of having refurbishments starting around the end of this year.I was however pleased to have read you were well looked after during your time with us.I hope we can welcome you back again,

6/10 (普通)

Amy

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Amy,Many thanks for taking the time to leave a review,

8/10 (良い)

Robert、Wellingborough

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
No air conditioning at this hotel in the bedroom. Yes in the lobby and other places but not the one place you really need it.
2023 年 9 月に 2 泊滞在
Jade Dixonからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Robert,Thank you for taking the time to leave a review,Our Penthouse suites are the only rooms in the hotel that have in room air conditioning I'm afraid, but I'm glad you enjoyed your stay despite the unusually high temperatures,Kind regards,

10/10 (非常に良い)

Cathy

2023 年 9 月に 1 泊滞在
Adam Foxからの返信 (投稿日 : 2023 年 9 月 8 日)
Dear Cathy,Many thanks for the 10/10 review,Kind regards,