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Reviews of Yoko Onsen Quang Hanh

3.5 out of 5
Yoko Onsen Quang Hanh
Group 5, Zone 9B, Quanh Hanh Ward, Cam Pha, Quang Ninh

Reviews

9.2

Wonderful

Rating 10 - Excellent. 8 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
My wife she like the place very clean and quiet so peace staff the best
Stayed 2 nights in Apr 2024
Response from Yoko Onsen Quang Hanh on Apr 21, 2024
Dear Mr Anthony,Thank you for choosing Yoko Onsen Quang Hanh during your trip in Quang Ninh.We are delighted to hear that you enjoyed our location and our service. Rest assured that your compliment will reach the whole team to keep them motivated in maintaining the quality service.Thank you for your rating and we are looking forward to be at your service again. Warmest regards,Yoko Onsen Quang Hanh Management team.

4/10 Poor

David, Bude

Traveled with partner
Liked: Cleanliness, staff & service
Swept away by the beautifully shot marketing videos we booked 4 nights at Yoko Onsen expecting to experience culinary delights in the restaurant and a wonderfully relaxing experience rounding off our hectic travels. The setting is indeed gorgeous and serene and the room with its own hot tub, garden and sauna beautifully comfortable . We had spa treatments which were also excellent. The staff were really polite and helpful and our disappointments are no reflection on them . The whole experience was marred by the fact that the hotel is not really a hotel with an onsen but really a public onsen with private rooms available. The restaurant was not available to us and we were told we could dine a la carte in the vast buffet area - not the romantic dinner for 2 we'd envisaged. In addition to that it shut at 7.30! Room service had a good choice but little things like remembering to bring ginger, wasabi and soya were missing first time round. Breakfast had to be pre ordered the night before and offered very little variety, it was a canteen affair and delivered on a tray. The public onsen had several baths closed the first day and despite reassurances that all would be open at least 2 remained closed. We did voice our disappointments to the manager and he quickly responded with an apology, expect upto a 1000 people in the Onsen
Stayed 4 nights in Apr 2024
Response from Yoko Onsen Quang Hanh on Apr 13, 2024
Dear Mr. David,Thank you so much for sharing your comment after your recent stay at Yoko Onsen Quang Hanh. We are sorry to know your experience did not meet your expectations. We will report the issue to our resort manager to find the solution.We eagerly look forward to your next return visit and once again, thank you for your comment.Warm regards,Yoko Onsen Quang Hanh Management

10/10 Excellent

Yong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Yoko Onsen Quang Hanh on Jan 7, 2024
Dear Valued guest,Thank you for choosing Yoko Onsen Quang Hanh during your trip in Ha Long,We are delighted to hear that you enjoyed our location and our service. Rest assured that your compliment will reach the whole team to keep them motivated in maintaining the quality service.Thank you for your rating and we are looking forward to being at your service again. Warmest regards,Yoko Onsen Quang Hanh Management team.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best onsen and overall hotel experience I've had outside of Japan. The facility and amenities were superb. The included breakfast was plentiful and tasty, and the room service options were as well. My only concern is that guests can be quite loud. This ended up not being a problem, as the nude/gender-specific areas were quiet and many people use the nude ones. Additionally, if you're able, please splurge on the private baths/onsen. These baths in the room were my favorite. So quiet and peaceful around the rooms. The design was wonderful. My favorite part of my trip to Vietnam, and I would make the trip back to this area for the onsen alone.
Stayed 1 night in Oct 2023
Response from Yoko Onsen Quang Hanh on Oct 12, 2023
Dear Mr. Samuel,Thank you for choosing Yoko Onsen Quang Hanh during your trip in Ha Long,We are delighted to hear that you enjoyed our location and our service. Rest assured that your compliment will reach the whole team to keep them motivated in maintaining the quality service.Thank you for your rating and we are looking forward to be at your service again. Warmest regards,Yoko Onsen Quang Hanh Management team.

10/10 Excellent

yong

Stayed 1 night in Sep 2023
Response from Yoko Onsen Quang Hanh on Oct 4, 2023
Dear Mr./Ms. yong,Thank you for choosing Yoko Onsen Quang Hanh during your trip in Hạ Long.We are delighted to hear that you enjoyed our location and our service. Rest assured that your compliment will reach the whole team to keep them motivated in maintaining the quality service.Thank you for your rating and we are looking forward to be at your service again.Warmest regards,Yoko Onsen Quang Hanh Management team.

10/10 Excellent

Youngwoong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
물도 좋고 산도 좋고 공기도 좋고 다 좋습니다. 저녁뷔페도 70만동 가격으로는 충분히 좋구요.
Stayed 1 night in Jan 2024
Response from Yoko Onsen Quang Hanh on Jan 24, 2024
Dear Mr./Ms. YoungWoong,Thank you for choosing Yoko Onsen Quang Hanh.We are delighted to hear that you enjoyed our location and our service. Rest assured that your compliment will reach the whole team to keep them motivated in maintaining the quality service.Thank you for your rating and we are looking forward to being at your service again. Warmest regards,Yoko Onsen Quang Hanh Management team.

8/10 Good

Yeongmin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
전반적으로 기대 이상이었습니다만 객실이 큰길가에 있어 차 다니는 소음이 객실까지 들림. 객실 바닥에 먼지가 너무 많아 지저분했네요
Stayed 1 night in Jan 2024
Response from Yoko Onsen Quang Hanh on Jan 24, 2024
Dear Mr/Ms Yeongmin,Greetings from Yoko Onsen Quang Hanh,Thank you very much for sharing with us your recent experience at Yoko Onsen Quang Hanh. We truly regret to hear that you and your family did not enjoy your time in our resort.Referring to your comment on our services, we will review with our team to continue our improvement and we sincerely apologize for any inconvenience.We look forward to the opportunity of welcoming you back in the not-too-distant future.Warm regards,Yoko Onsen Quang Hanh Management team.

10/10 Excellent

Yongjin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은환경
굉장히 청결하고 좋았습니다.다음에 다시 가고 싶은곳입니다.가격이 조금 높은거 빼고는..
Stayed 1 night in Dec 2023
Response from Yoko Onsen Quang Hanh on Jan 7, 2024
Dear Mr./Ms. 좋은환경,Thank you for choosing Yoko Onsen Quang Hanh during your trip in Ha Long,We are delighted to hear that you enjoyed our location and our service. Rest assured that your compliment will reach the whole team to keep them motivated in maintaining the quality service.Thank you for your rating and we are looking forward to being at your service again. Warmest regards,Yoko Onsen Quang Hanh Management team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Staying at Yoko onsen was perfect. If staffs’ English skill improves, would be much better for foreigners to stay.
Stayed 1 night in Sep 2023
Response from Yoko Onsen Quang Hanh on Oct 4, 2023
Dear Mr./Ms. Anonymous,Thank you for choosing Yoko Onsen Quang Hanh during your trip in Hạ Long.We are delighted to hear that you enjoyed our location and our service. Rest assured that your compliment will reach the whole team to keep them motivated in maintaining the quality service.Thank you for your rating and we are looking forward to be at your service again.Warmest regards,Yoko Onsen Quang Hanh Management team.

8/10 Good

Hyoung woo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Yoko Onsen Quang Hanh on Mar 12, 2023
Dear Mr./Ms. Hyoung woo,Thank you so much for sharing your rating after your recent stay at Yoko Onsen Quang Hanh. Rest assured that we will certainly share your rating with our staff.We eagerly look forward to your next return visit and once again, thank you for your positive comments.Warm regards,Yoko Onsen Quang Hanh Management