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ヴィラ ローマ リゾート アンド カンファレンス センターの口コミ

3 out of 5
ヴィラ ローマ リゾート アンド カンファレンス センター
356 Villa Roma Rd, Callicoon, NY

口コミ

6.6
評価 10 - 281 件の口コミ中 57 件が非常に良い" "
評価 8 - 281 件の口コミ中 78 件が良い" "
評価 6 - 281 件の口コミ中 66 件が普通" "
評価 4 - 281 件の口コミ中 39 件が不満" "
評価 2 - 281 件の口コミ中 41 件が非常に不満" "

6.8/10

清潔度

6.8/10

スタッフとサービス

6.8/10

設備とサービス

6.2/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

8/10 (良い)

Zhuwen

気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在

8/10 (良い)

Christina

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
We did enjoy and we have been here several times but def needs some upgrades especially arcade and prizes! It was kids week (presidents week) wish there was some more free activites and kid friendly movies day we were their it was Oppenheimer both 10am and 9pm! Pool was great thw inflatables and soccer room great the dining room staff wonderful!!
2024 年 2 月に 1 泊滞在

8/10 (良い)

jeanine

家族旅行
良かった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Stacey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Some upgrades to the room need to happen but overall really liked it and will be back.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Rogerio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2/10 (非常に不満)

Jesse

2023 年 12 月に 2 泊滞在

6/10 (普通)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Very old property , the room smell old… reminds the shinning scary movie.
2023 年 10 月に 3 泊滞在

6/10 (普通)

Karen

家族旅行
良かった点 : スタッフとサービス
The property needs upgrading and deep cleaning. It was probably really quaint about 25 years ago. I felt some nostalgia being there but the room smelled musty and the carpets needed cleaning as well as the grout in the bathroom. The area where the pool tables and games were was also very musty smelling. The pool tables needed to be fixed as the felt on one was ripped and the other table kept the balls from moving properly from underneath. We had to lift the tables to get the balls. The food upstairs was very expensive and not that good. On the cafe, our breakfast was better. The wait staff was very friendly. It was nice to see security walking around the building as well. The gym building was old and dirty. The parking lot was broken up and a falling hazard . This could be a lovely destination but they need a good maintenance and construction crew to get it that way.
2023 年 10 月に 2 泊滞在

6/10 (普通)

Lisa

家族旅行
良かった点 : 清潔度
Upon my arrival at the resort the front desk staff left a lot to be desired. Maybe since it was a bit late they were tired but I received a very luke warm welcome. The tone was dour and it didn't make me feel like I wanted to stay. Thankfully the rest of the time there was nice, outside of the rainy weather. We didn't get to take advantage of the outdoor activities because nothing seemed to be happening. They gave out printed lists of activities, most of which weren't of interest to my family. The food and staff at the Roman Garden Cafe made our stay worth it, especially Julia!
2023 年 10 月に 2 泊滞在

6/10 (普通)

Pamela J.

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Staff were not responsive to needs (asked for more in-room coffee 4 times in 4 hours and never received any-had to call again in the morning and finally got results). Main DR prices were high and they don't advertise the menu until you are seated. Cafe was decent and food was good. Noisy hallways and upstairs guests-must not be much noise insulation between floors. Would not stay again.

4/10 (不満)

rajesh

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Attractions not open, needs restructuring.
Went on a Friday, Saturday schedule and most of the family activities were closed. Did not justify the resort cost paid. Average hotel rooms.
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was there off season, so outdoor pool areas were closed, but the indoor one was open. The hot tub is very good, however the pool was too chilly to go right in. They need to raise the heater at least 5 degrees. The hotel had nightly entertainment that was very good.The staff is friendly, the hotel lobby is beautiful, the rooms need updating, but for the one of the last one of the operating Catskill Hotels, it was nostalgic.
2023 年 9 月に 1 泊滞在

6/10 (普通)

christopher

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Nice staff. Interior space (rooms, hallways, etc.) could use an update.
2023 年 8 月に 2 泊滞在

8/10 (良い)

Anthony

気になった点 : 施設のコンディションと設備
2023 年 8 月に 3 泊滞在

6/10 (普通)

James

グループ旅行
良かった点 : 設備とサービス
Moldy smells, stained carpets. If this is your thing it’s a fine place
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Don

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place for kids!
2023 年 8 月に 3 泊滞在

8/10 (良い)

naoko

2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Wendi

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fun quick stay at Villa Roma
Room was nice, Doc Holiday provided plenty of on site entertainment. Family place.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Joyce

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dirty bathrooms, room not ready, pool was was too overcrowded, major safety concern, pictures are false advertisement on orbitz and their website, Josh the manager was unprofessional as I called asking for a refund because we were not staying in a falsely advertised place, he refused to refund my money, which I know he absolutely can. I would not let a stray dog stay here. Again false advertising on the website, it does not look lile this AT ALL!
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Jo-Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Villa Roma has everything you need and want right there on the property. It was the first time visiting for my husband and I and we had a wonderful time
2023 年 7 月に 2 泊滞在

2/10 (非常に不満)

Christina

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
They had the nerve to charge 300.00 for a room. The place might have been decent in 1950. Mold in bathroom awful smell in rooms. Stains all over carpet. Tiny tv didn't work. They were going to make us wait till next day i asked for another room and that was just as gross. Help very pleasant. They should pay guezt to stay there
2023 年 7 月に 1 泊滞在

6/10 (普通)

Marisa

カップルで旅行
Although the lobby and grounds were beautiful, the room was outdated with large stains on carpet and beds that should have been replaced years ago. The room smelled of mildew. The hot tub had paint literally peeling off everywhere. They were disorganized and had wrong hours listed for dining room. Overall, I was disappointed.
2023 年 7 月に 2 泊滞在

4/10 (不満)

jerylan、new hyde park

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We pulled up no one helped us with the bags. We unloaded the car ourselves. And upon leaving dragged them down ourselves. My biggest complaint is that the hotel is geared for time sharing and the hotel guests are not important. The pool is a big issue. Time sharers get up early and reserve the chairs in the pool area. By 9:10am there is no where to sit. Rows and rows of tables and chairs with "reserved towels and coolers" They get up early and take over the whole pool area. Most of the lounges did not have "bodies" on them and there were not 350 people in the pool. The late night shows (9:30pm) were filled with babies, toddlers and stollers. No cocktail service. Go get your own or bring your own. The outside activities are geared for very young children. Do not buy the inclusive package, if it rains you are out of luck. This morning the pool was closed because it was cold and the indoor was closed as well. The Cesar dinner was nice and the wait staff was also nice but we went out for the other dinners. I would not go back. I like to be able to sit at the pool.
2023 年 7 月に 3 泊滞在

4/10 (不満)

Olivia

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
Check in and cafe staff members were very nice. Rooms were very outdated, and the air conditioner had a buildup of dust and dirt. Hallways and room had an unpleasant odor. Sketchy vibe. On a positive note, the outdoor amenities were nice. All in all, I would not stay here again, and the room was not at all worth the price
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Thomas

2023 年 7 月に 2 泊滞在

4/10 (不満)

Dean

気になった点 : 施設のコンディションと設備、客室の快適度
Not worth the money chathed
2023 年 7 月に 1 泊滞在

6/10 (普通)

Kirit

良かった点 : スタッフとサービス
2023 年 6 月に 2 泊滞在

2/10 (非常に不満)

Barbara

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place was a dump
2023 年 6 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
family trip
2023 年 6 月に 1 泊滞在

8/10 (良い)

Olena

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Need updates but was fun
Nice outdoor pool. Very short hours for amenities, shortest I’ve even seen, pools close 8, gym 5. Some amenities are only 3-5 hours like zip line & boats. The property is extremely outdated. It looks like it hasn’t been renovated in 50 years. The dinner food was very overcooked and now worth the $55pp (it’s included for all inclusive guests). The cafe on the 1st floor was great and the ladies working there / the Starbucks were great. Bowling alley was also extremely old & outdated. Only thing that was lovely was the outdoor pool, loungers and jacuzzi. We didn’t even get to see the indoor pool as it was closed each time we went, they are short staffed so all the guards were outside. The fish in the pond were lovely, with a nice playground. Zip lining was also fun but very low - geared towards little kids.
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Timothy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was an experience of oll world style and graneur. The kids pool wasn't opened-under repair.
2023 年 5 月に 2 泊滞在

8/10 (良い)

Daniel

良かった点 : 清潔度
2023 年 5 月に 2 泊滞在

8/10 (良い)

Svetlana

2023 年 5 月に 3 泊滞在

2/10 (非常に不満)

Katie

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were very rude and not friendly. They promoted activities that my children were to young to do just to make a sell and no refund was given. Very disappointing.
2023 年 5 月に 2 泊滞在

2/10 (非常に不満)

Navjot

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked a 2 bedroom suite got to the property around 3 pm they won’t give us the room until 4pm because we booked from Expedia went back at 3:55pm they said 4pm not even 5 mins before the staff was very rude had no knowledge of anything within or around the property they were not busy but just kept talking with each other rather than helping the customers worst checking in experience especially when your traveling with 2 kids would not recommend staying here horrible staff horrible property.

2/10 (非常に不満)

Navjot

家族旅行
気になった点 : スタッフとサービス、設備とサービス
The front desk is very rude they have no knowledge of anything within or around the property won’t give you room until 4pm not even at 3:59pm. They were not even busy they just keep talking to each other rather they helping customers. The bartender at the second floor has more knowledge then the the front desk lobby staff. Rather stay at a near hotel then staying here

8/10 (良い)

Alana

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度

10/10 (非常に良い)

Eduard

6/10 (普通)

Luis

気になった点 : 施設のコンディションと設備
Back in its day it must’ve been great it needs a little lift facelift hard to find good staff members

4/10 (不満)

Linda

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is very outdated. Feels more like a senior citizen housing facility. The place needs a serious revamp.
2022 年 11 月に 2 泊滞在

2/10 (非常に不満)

Lela

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Had terrible experience with check in and check out. Hotel receptionists couldn’t see that I made payment through Expedia and I was asked to pay AGAIN for my stay. They been very unpleasant and not accommodating except one rep. Who finally figured it out. However I had to deal with the same issue during the check out . My stay was totally ruined. I use Expedia all the time and never had such terrible experience with any hotel.
2022 年 10 月に 1 泊滞在

8/10 (良い)

Leonard

良かった点 : 施設のコンディションと設備
Not what we expected
The time of year we choose was off season and there weren't many people there, but they put us in a room very far away from the main lobby. The hallway is not flat, it literally is like a rolling hill and we were at the very end of it. We could not park anywhere near our room and had to walk very far with our luggage. If there were any bellhops, they were not offered to us. The restaurant staff was very friendly, but the check-in staff was not. They did not offer any info about their facility and if we didn't ask questions, they did not volunteer info. We are glad we went there because we heard about this place for years, but we would not go back.
2022 年 9 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
2022 年 9 月に 2 泊滞在

2/10 (非常に不満)

Claudette

2022 年 9 月に 1 泊滞在

6/10 (普通)

Nicole

2022 年 9 月に 2 泊滞在

8/10 (良い)

Marina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 9 月に 2 泊滞在

8/10 (良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly
2022 年 8 月に 4 泊滞在

4/10 (不満)

colleen

家族旅行, グループ旅行
The convenience of pool and activities which are geared towards younger children was good. Food options were minimal and the buffet was not good and expensive, we ate off the property for most meals which is inconvenient. Rooms ok, basic
2022 年 8 月に 2 泊滞在

8/10 (良い)

Viktoriya

家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
The show by Jane Curry was absolutely wonderful! It was the best show we have seen in any resort. The use of the pools and of the bouncy houses is convenient. The dinner and breakfast, which are available for an extra fee, are good, but not great. The room needs to be renovated since the shower leaks and the water doesn't drain in the sink.
2022 年 8 月に 1 泊滞在

2/10 (非常に不満)

Dina Ketcham-

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Completely filthy in every way !!
2022 年 8 月に 3 泊滞在