We arrived at the property ~1:10PM. We acknowledged that check-in time is 3PM, and asked the front desk if our room might be available even though we were a couple of hours early. The front desk clerk told us that the room was clean and available, but that we would have to pay a $30 fee to move in earlier than check-in. The clerk was polite, knowledgeable, and efficient -- he was simply conveying to us what the house rules are. We felt gouged by the request to pay $30 dollars for simply moving in early -- something that does not cost the property anything. Totally ungracious on the part of the Roman Spa, shamefully nickel and diming customers .
Alfredo
2024 年 4 月に 1 泊滞在
4/10 (不満)
Elaine
2024 年 2 月 20 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
It very accommodating, there was no spa service on Sunday or Monday.
Elaine
2024 年 2 月に 2 泊滞在
2/10 (非常に不満)
Adarsh
家族旅行
2024 年 1 月 8 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not clean. No daily house keeping. Not worth the cost.
Adarsh
2/10 (非常に不満)
Bruno
2023 年 11 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Go somewhere else, total rip off.
Bruno
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Dirk
2023 年 10 月 22 日
Dirk
2023 年 10 月に 2 泊滞在
4/10 (不満)
james
2023 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Happy Birthday Trip !
Jack hammer and construction during our stay by the mineral pools. The hot water system was broken and the pool’s were cold . Going to a Hot Springs Spa with cold pools makes me wonder why they didn’t offer a free return visit in the future? They offered late check out to use their cold pools? They offered a 30% off coupon but couldn’t even deliver that as we checked out.
james
2023 年 10 月に 1 泊滞在
10/10 (非常に良い)
Pamela
家族旅行
2023 年 8 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
tranquilty
this was centrally located so we could walk everwhere we wanted to go or just relax in the wonderful pools. very tranquil