外観の詳細

ホテル スピワック チピチャペ カリ - ア プリファード ホテルの口コミ

4.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1001 件の口コミ中 602 件が非常に良い" "
評価 8 - 1001 件の口コミ中 232 件が良い" "
評価 6 - 1001 件の口コミ中 81 件が普通" "
評価 4 - 1001 件の口コミ中 40 件が不満" "
評価 2 - 1001 件の口コミ中 46 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Lucas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always LOVE the Spiwak! Never disappoints!
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Christian

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is so much different than what it was in 2018 when I last stayed there. Its straight up crap now. They clean every three days and the beds are so hard they can barely be used! The hotel is all dirty and in general the upkeep is trash. Will never return here again
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Olga

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every single staff member made sure we had a lovely stay, from the front desk to the restaurant, they were kind and courteous, even sending my mom and birthday treat to the room. Perfect choice every time for a break in town, especially with access to shops and a variety of dining options.
2024 年 5 月に 2 泊滞在

6/10 (普通)

vanessa

良かった点 : 設備とサービス、施設のコンディションと設備
The hotel is inside at mall very convenient for shopping and many options for restaurants, the cleaning services needs to improve. Breakfast buffet is ok but you can get more options outside.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Xavier

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room service. The main courses. They just send whatever they had left over. Side dishes were replace arbitrarily with white rice and a day old salad. The. Bread pudding desert is not bread pudding. It’s just a muffin Coffee for breakfast is terrible. Like water. Not hot. Terrible coffee being a Colombian hotel.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Yves

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved everything about my stay. The level of hospitality from the porters, cleaning staff, security officers, dining staff, and front office associates was awesome.
2024 年 4 月に 4 泊滞在

6/10 (普通)

patricia、Brentwood

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Went here in 2019 before Covid. Going there years later. They have really let that place go. The pillows, towels, bedding , carpet , curtains were all super old
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are so good
2024 年 4 月に 3 泊滞在

6/10 (普通)

Jamal

2024 年 4 月に 3 泊滞在

8/10 (良い)

Jose

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The check in should be more faster and use more electronic data
2024 年 3 月に 3 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Jose,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 (非常に良い)

Fernando

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Me gusto porque esta adentro del mall de chipichape excelente porque puedes hacer tus compras y mucho más.
2024 年 3 月に 2 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 4 月 1 日)
Estimado Fernando,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 (非常に良い)

Lizandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

8/10 (良い)

Felix、Carolina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location since you are in the heart of the Chipichape mall.
2024 年 3 月に 2 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Felix,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

4/10 (不満)

Edwar、Sarasota

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The front desk was horrible when I checked in. They demanded my credit card and wrote down the information in a piece of paper where anybody can take a look. they wanted me to sign a blank paper with the credit card information. they demanded an immigration document I did not have and it is not required by local authorities. They photocopy my passport and they got upset when I asked what will you do with the copy once I am gone. They told me that if I don't give up my credit card information in a piece of paper then I cannot staty there. I was forced to stay because it was 11 pm at night. Check out was easy and simple but they kept my credit card information written in a piece of paper. Bad experience overall.
2024 年 3 月に 2 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Edward,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 (良い)

Rudolph、Denver

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The mall and use of the rooftop pool Rooms need to be updated and maintained better. better mattresses please.
2024 年 3 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

2/10 (非常に不満)

Rick

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was nearly combative. This property is set up to extort as much money as humanly possible from you, kind of feels like you’re like you’re in Vegas. $50 hamburgers at room service. The staff felt like they were troubled to answer a question. Maybe the worst thing this is supposedly one of the nicest hotels in Cali, no hot water, and you had to call the service technician to turn down your air conditioner from your blazingly hot room at arrival Would not be possible to sleep No courtesy for for nothing, I had two tiny bottles of water out of the mini fridge $17 American, at checkout I was shocked, and I asked them since I had no hot water and no I did not bring it to their attention because I enjoy my privacy and I was in and out in 30 secondslol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn. You’ll enjoy it much much more. Oh and their swimming pool. It’s maybe like a kitties pool. lol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn you’ll enjoy it much much more. Oh and they’re swimming pool. It’s maybe like a kitty pool
2024 年 3 月に 4 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Rick,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 (非常に良い)

Samir

2024 年 3 月に 3 泊滞在

6/10 (普通)

DANIEL、Port St Lucie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Issues with key cards, toilet leaked each time we flushed, issues with air conditioning
2024 年 3 月に 7 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 (非常に良い)

Rudolph、Denver

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice!
2024 年 3 月に 2 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 (非常に良い)

Dumy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is well kept and maintained the service is wonderful.... the only dislike i didn't get my VIP treatment
2024 年 3 月に 3 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Dumy,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 (非常に良い)

Valentina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

6/10 (普通)

cordell

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, friendly staff especially security, clean and convenient to everything necessary. If you are staying in Cali it's probably going to be your most comfortable choice.
2024 年 3 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Cordell,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

6/10 (普通)

Sandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The door key keeps discharging and I had to go downstairs several times to recharge. It was a pain!
2024 年 3 月に 1 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Sandra,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 (不満)

FABIAN

出張
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、設備とサービス
House keeping should not depend on the length of my stay. I expect my room to be made everyday regardless.
2024 年 3 月に 1 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Fabian,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 (不満)

JORGE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The A/C doesnt work to good
2024 年 2 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Jorge,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 (良い)

Astrid Rocío

2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Jose

2024 年 2 月に 3 泊滞在

8/10 (良い)

Shawn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When you called the front desk they sent someone quickly
2024 年 2 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Shawn,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 (非常に良い)

Carlos andres

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Evelyn、cali

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel es muy lindo, la comida no estaba muy buena.. pero todo genial
2024 年 1 月に 3 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 2 月 13 日)
Estimada Evelyn,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

4/10 (不満)

Mauricio Alberto

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The concept is great but the Maintenance is horrible. This hotel never in life is 5 start. Breakfast was cold. Staff need training. There are hotels cheaper with better staff and well maintained facilities
2024 年 1 月に 4 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Mauricio,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 (普通)

Gustavo、Coral Sprins

家族旅行
良かった点 : 設備とサービス
Hotel need to provide more towels. Most of the time you need to ask for towels. This is a recurrent problem.
2024 年 2 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Gustavo,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 (普通)

Adriana

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在

8/10 (良い)

Angeline、Miami Beach

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Located right inside a mall , very convenient and safe . The rooms were also large , though my hair dryer didn’t work and my shower sprayed in a million directions … time for them to clean the shower head of hard water deposits !!
2024 年 1 月に 2 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Angeline,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 (非常に良い)

claudia juliana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lo mejor la atención con la mascota !!
2024 年 1 月に 3 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Claudia,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

4/10 (不満)

Juan

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

6/10 (普通)

PABLO S

Las meseras del restaurante uno se levanta a buscar cafe oh comida y le sacan la mesa para darselo a otra persona que parecen americananas y que le dan buena propinas
2024 年 1 月に 3 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 1 月 29 日)
Estimado/a Pablo,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

8/10 (良い)

Larry

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Bien
2024 年 1 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 1 月 29 日)
Estimado/a Larry,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 (非常に良い)

Gustavo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Julian E

2024 年 1 月に 10 泊滞在

10/10 (非常に良い)

Hans Günter

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

luis

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

norby A

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Saeed

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Edisson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo muy perfecto y conveniente para los clientes que se hospedan en este hotel
2024 年 1 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 1 月 15 日)
Estimado/a Edisson,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

6/10 (普通)

LUIS

2024 年 1 月に 1 泊滞在

8/10 (良い)

Rosiry

2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Ana maria

2023 年 12 月に 1 泊滞在

6/10 (普通)

Eliana

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
If you are looking to get your room key replaced daily and have no hot water, then this is the hotel for you. We stayed at this hotel for a week and had no follow up when inquired multiple times about the hot water and room keys. Hotel manager never took the time to talk to us even when asked to speak with anyone of management. Terrible service. Cleaning ladies were great.
2023 年 12 月に 8 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Eliana,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.