ジュニア スイート キングベッド 1 台 | 高級寝具、低反発ベッド、ミニバー、セーフティボックス (室内)

ホテル・スピリト・バイ・スピワックの口コミ

3.5 out of 5

口コミ

8.2

とても良い

評価 10 - 398 件の口コミ中 201 件が非常に良い" "
評価 8 - 398 件の口コミ中 93 件が良い" "
評価 6 - 398 件の口コミ中 50 件が普通" "
評価 4 - 398 件の口コミ中 22 件が不満" "
評価 2 - 398 件の口コミ中 32 件が非常に不満" "

8.8/10

清潔度

8.2/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

Van

良かった点 : 清潔度、施設のコンディションと設備
In the room no paper knenex, no awake clock, closet only 4 hangers, no conditioner.
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay here! Breakfast buffet was nice and so was the pool even though the weather kept me from fully getting to enjoy it.
2024 年 5 月に 4 泊滞在

2/10 (非常に不満)

XIMENA、CHIA

良かった点 : 清潔度、施設のコンディションと設備
El checkin terrible. Decidí invitar a mis papas y pagar aparte las dos personas pague en efectivo y ahora dicen no hay dinero. La habitación la entregaron casi 4pm. Terrible no vuelvo
2023 年 9 月に 2 泊滞在

8/10 (良い)

Bryan

出張
Property was ok. It would be great if they could keep it clean . Also did not like that my room door was left open by the cleaning lady the hole day. Nothing was done in regards to issue. Also door key system did not work properly sometimes it would take a few try’s to get the door to open.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

ALVARO、CORAL SPRING

気になった点 : 設備とサービス、施設のコンディションと設備
terrible atencion
2024 年 5 月に 1 泊滞在
Sclienteからの返信 (投稿日 : 2024 年 5 月 17 日)
Buenas tardes señor Alvaro Reciba un cordial saludo de parte de hoteles Spiwakcon gran preocupación leo su comentario , me gustaría contarlo para saber lo sucedido?Cordialmente Sandra PerlazaCoordinadora de servicio al cliente

6/10 (普通)

Amaury

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing to add
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Hector

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Las condiciones en genera del hotel son muy buenas, ubicacion, servicios, comodidad.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Glenisha

2024 年 4 月に 1 泊滞在

8/10 (良い)

Juan

良かった点 : 清潔度
2024 年 3 月に 5 泊滞在

2/10 (非常に不満)

Cristiam

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible customer service rooms with a lot damages, water leake, broken curtain, not well cleaned. Tried charging stuff we didnt even consume. Room Never was cleaned, bed not made, no clean towels. Just terrible experience. Spent the extra money and stay accross the street at the original spiwak.
2024 年 4 月に 2 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Cristiam,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 (非常に良い)

Esteban

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 6 泊滞在

10/10 (非常に良い)

Reuben

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good, the only thing I didn’t like was that they charged for mini bar in your room. I thought the minibar was free and they didn’t mention anything about being charged before
2024 年 3 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Reuben,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 (非常に良い)

Kelvin

2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Valentina

家族旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
The staff was nothing but rude, the security guy “meneses” stopped me around 5 times to ask about a guest that already had a room; the lady at the front desk had nothing better to do than to be on her phone and didn’t care about our experience. There’s another girl with curly hair and white bow who was the rudest person by far. Staff and security were terrible and it wakes me not want to stay here in the future despite having stayed here multiple times, please get more equipped staff
2024 年 3 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Valentina,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 (非常に良い)

Stephen、ABINGTON

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff! Amazing breakfast, those little empanadas are fantastic! Climate conscious design. Rooftop pool…just book your stay here!
2023 年 12 月に 6 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Stephen,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 (非常に良い)

melvin、Las Vegas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s an excellent place to stay in Cali right next to the largest shopping mall I have ever seen restaurants and food everywhere close by within walking distance
2024 年 2 月に 2 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Melvin,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

2/10 (非常に不満)

宿泊されたお客様

出張
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
pésimo servicio
pésimo! llegue a la recepción el dia de ayer 7pm con el numero de la reserva ,y las personas de recepción decían que no aparecía mi reserva ,una hora despues se dieron cuenta que mi apellido estaba mal (pero yo le habia dado el numero de la reserva y el correo de confirmación de Hoteles.com) ,cuando llegue al cuarto asignado este estaba ocupado(el colmo),tuve que regresar a recepción otra vez tuve que esperar hast que encontraran una habitacion disponible
2024 年 2 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 13 日)
Cordial saludo,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

10/10 (非常に良い)

Keisha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were beautiful and very spacious. The hotel is connected to two malls which was very convenient.
2024 年 2 月に 4 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Keisha,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

4/10 (不満)

Jimmy

良かった点 : 清潔度
気になった点 : スタッフとサービス
Parking should be free for guests, room service very delayed, excessive charges for room visits even for one hour after 9:00 pm, manager little help or formality to solve problems. Pool very nice but restaurant service horrible poor services, everything late!!!
2024 年 2 月に 4 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Jimmy,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Being near the main shopping area is a big plus.
2024 年 2 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Paul,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

6/10 (普通)

Pedro pablo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Triste, COBRAN PARQUEADERO
Un hotel muy practico, comodo y aseado, MUY TRISTE TENER QUE PAGAR EL SERVICIO DE PARQUEADERO, de los pocos hoteles en Colombia que cobran este servicio, si las instalaciones estan para q cobrarlo? El parqueadero es un minimo de cortesia para con el Huesped.
2024 年 2 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 13 日)
Estimado Pedro,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

10/10 (非常に良い)

Lameka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

6/10 (普通)

Hugo、Minot

?
2024 年 2 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
Cuando llegue hacer check-in… esperando 12-15 min para q me atienden no es aceptable. Muy lentos con el tema. Desayuno…. Hmmmm… hay q mejorar…. Muy cerca al mall y bancos, hotel muy limpio, you get what you pay for
2024 年 2 月に 1 泊滞在
HOTEL SPIWAKからの返信 (投稿日 : 2024 年 3 月 13 日)
Cordial saludo,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

10/10 (非常に良い)

Joan、Philadelphia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
First time to Cali
The staff was very friendly and accommodating. Most spoke English which really helped. Great location next to Hotel Spiwak and the mall. Breakfast was first rate with a large selection. I will stay here again.
2024 年 2 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Jordan,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

8/10 (良い)

Hebert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is clean and the staff was very helpful and pleasant. It is also very convenient for shopping and eating at the mall accross the street.
2024 年 2 月に 5 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Hebert,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

10/10 (非常に良い)

Anna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I appreciate the staff, very close to restaurants, shopping downtown. I did notice the floors were dirty, one night my feet were black from not being mopped or cleaned, but other than that everything was great
2024 年 2 月に 5 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Anna,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

8/10 (良い)

Mario J

2024 年 1 月に 3 泊滞在

6/10 (普通)

RAMIRO

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在

8/10 (良い)

guillermo

良かった点 : 施設のコンディションと設備
Very nice location
2024 年 1 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Guillermo,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

4/10 (不満)

Fareed

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The only great part is the location and the room. Pool facilities very depressing, terrible laundry services, dirty and disgusting kitchen walls, lazy and unprofessional staff, the restaurant is screaming for a renovation and the room was always cleaned very late. The management should get out from their comfort zone and do their job properly.
2024 年 1 月に 26 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Fareed,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great location and very good food
2024 年 1 月に 1 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Carlos,We greatly appreciate the comments she has written about our hotel, it is very valuable for us to have her opinion.We appreciate the time you took to write to us, and we hope to have her presence in the near future to provide you with all the comforts, making her stay a memorable experience.

10/10 (非常に良い)

Edwin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Deben mejorar el Lobby
2024 年 1 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 1 月 22 日)
Estimado Edwin,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 (非常に良い)

Marcel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 1 月に 8 泊滞在

4/10 (不満)

Pedro

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Costos ocultos
Tienen varios costos ocultos que no informan al momento de la reserva, como el estacionamiento por cada noche, costo adicional por mascota, impuestos, etc adicional el restaurante no estaba habilitado, teniendo los huespedes que cruzar la calle a otro hotel a tomar el desayuno, igual con el room service que llega desde el hotel del frente y es carisimo el servicio
2024 年 1 月に 1 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 1 月 15 日)
Estimado Pedro,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

10/10 (非常に良い)

Luz Adriana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Calm, relaxing, fancy, excellent food, drinks.
The stay was wonderful and the room very clean, big, fansy. The food was very very good with several options and the drinks too. The people very friendly. We was very happy in the hotel. The hotel was very quiet with no noice outside.
2024 年 1 月に 1 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Luz,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

10/10 (非常に良い)

julio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and friendly
2023 年 12 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Julio,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

10/10 (非常に良い)

Astrid

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed one night, good service, very clean
2023 年 12 月に 1 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Astrid,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

2/10 (非常に不満)

Carlos andres

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Troppo furbi
Malissimo. Quando siamo arrivati in struttura. Pretendevano una tasa locale di €50.sapendo che loro per ilnservizio di pasadia . Chiedeno €50 .non lo consiglio
2023 年 12 月に 2 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 1 月 4 日)
Caro Carlos,Grazie per aver dedicato del tempo per condividere la tua esperienza nel nostro hotel. Siamo sinceramente dispiaciuti che il tuo soggiorno non abbia soddisfatto le tue aspettative e vorremmo scusarci per qualsiasi inconveniente riscontrato. A Spiwak Hotels, ci impegniamo a fornire un servizio eccezionale ai nostri ospiti e siamo rattristati nel sapere che non siamo stati in grado di fornirlo durante la vostra visita. Prendiamo sul serio tutti i feedback e le critiche costruttive che riceviamo poiché ci danno l'opportunità di migliorare i nostri servizi e fornire un'esperienza migliore ai futuri ospiti.

10/10 (非常に良い)

Sözen

2023 年 12 月に 1 泊滞在

6/10 (普通)

Felipe、Panama City

Good
2023 年 12 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Felipe,We greatly appreciate the comments she has written about our hotel, it is very valuable for us to have her opinion.We appreciate the time you took to write to us, and we hope to have her presence in the near future to provide you with all the comforts, making her stay a memorable experience.

10/10 (非常に良い)

Carlos

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Monte

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
this is a great hotel, great room, lovely location, I will stay there again
2023 年 12 月に 1 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Monte,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 (非常に良い)

Alejandro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

8/10 (良い)

Daimarelis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在

2/10 (非常に不満)

Juan

2023 年 12 月に 1 泊滞在

4/10 (不満)

Angie

出張
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
El hotel es bonito pero el Servio nada bueno
La atención no es nada buena, te hacen sentir que te están regalando todo, entonces ignoran tus solicitudes y se ponen bravos si reclamas por algo. Te cobran al llegar y me querían volver a cobrar al salir, afortunadamente guarde el voucher. El aire acondicionado no huele bien y genera gotera dentro de la habitación. No tiene gimnasio y la piscina estaba fuera de servicio, toca cruzar la calle perdiendo tiempo y arriegandote cruzando la calle. En recepción indicaron que el desayuno era hasta las 10:30 pero a las 10 levantan todo y te sacan del espacio. La facturación no es la mejor y es bastante lento tanto el check in como el check out.
2023 年 12 月に 3 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2023 年 12 月 14 日)
Estimado/a Angie,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

6/10 (普通)

Ezel

気になった点 : 設備とサービス
They won’t put much attention about property conditions inside to the rooms. The good thing about the rooms have a lot space.
2023 年 12 月に 4 泊滞在
HOTEL SPIRITOからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Ezel,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Hotel Spirito, we strive to provide exceptional service to our guests and are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 (不満)

Jesus

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在