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サンドマン シグネチャー カルガリー ダウンタウン ホテルの口コミ

4 out of 5
サンドマン シグネチャー カルガリー ダウンタウン ホテル
888 7th Ave SW, Calgary, AB

口コミ

8.2

とても良い

評価 10 - 1894 件の口コミ中 923 件が非常に良い" "
評価 8 - 1894 件の口コミ中 521 件が良い" "
評価 6 - 1894 件の口コミ中 216 件が普通" "
評価 4 - 1894 件の口コミ中 125 件が不満" "
評価 2 - 1894 件の口コミ中 109 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Yoshitake

2023 年 10 月に 4 泊滞在
Aman Y. - Guest Service Managerからの返信 (投稿日 : 2023 年 11 月 11 日)
Thank you for the excellent feedback. Hope to welcome you back soon!

10/10 (非常に良い)

??

2023 年 1 月に 1 泊滞在
Ellen - Guest Service Managerからの返信 (投稿日 : 2023 年 3 月 11 日)
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

10/10 (非常に良い)

??

2023 年 1 月に 1 泊滞在
Ellen - Guest Service Managerからの返信 (投稿日 : 2023 年 3 月 11 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

4/10 (不満)

??

2023 年 1 月に 1 泊滞在
Ellen - Guest Service Managerからの返信 (投稿日 : 2023 年 3 月 11 日)
Thank you for taking the time to review your recent stay. It appears as though your experience with us could have been could have been more memorable and would love the opportunity to discuss this further.

6/10 (普通)

H

8月１日から4泊しました♪ 一度も室内清掃、タオル、シーツ交換、ごみ収集がなかったのは、エコ対策かコロナ対策か分かりませんが、どこにも説明書もなくチェックインの時の説明もなく、若干戸惑いました。今日は交換されているだろう〜と…。聞けばいいんですけどね。
2022 年 8 月に 4 泊滞在
Ellen - Guest Service Manager からの返信 (投稿日 : 2023 年 1 月 15 日)
Thank you for taking the time to write a review, we really appreciate when our guests take the time to give us feedback. We see that we did not meet your expectations and understand the frustration. We have started new processes to elevate the experience and would love to express that to you. Feel free to contact us directly at the hotel and we hope to welcome you back in the future to experience new changes.

10/10 (非常に良い)

Tanya

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are super friendly! The pool was great and had really comfy lounge chairs. The entire hotel is very well kept, we will definitely return.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Amirreza Hooshyar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The receptionist, a lady from Ukraine, was very kind and helpful. It was a great exprience!
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

10/10 (非常に良い)

Mike

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The person at check in was amazing!!!!!!
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for leaving this review. We're so happy that our staff was able to make your stay more pleasurable. We look forward to welcoming you back again soon!

10/10 (非常に良い)

Meaghan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was nice, centrally located and staff were very friendly/helpful
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for leaving this review. We're so happy that our staff was able to make your stay more pleasurable. We look forward to welcoming you back again soon!

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Construction around the hotel make it very difficult to park. I should have called before I undertook the epic quest to find the entrance to parking. A heads-up from Expedia or the hotel itself would have been a big help
2024 年 5 月に 3 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
We're really grateful and appreciate you taking the time to share your experience with us. The construction is finished, however we are really sorry you had such experience during your stay. We hope to welcome you back soon with much greater experience and we're so happy to hear you enjoyed your stay overall.

4/10 (不満)

Joseph

Z
2024 年 5 月に 1 泊滞在
Charlotte W - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Hi Joseph, Thank you for taking the time to leave your feedback. We sincerely apologize for not meeting your expectation. However, we would really appreciate to discuss this further and work towards improvement. Would you be able to contact the hotel directly at your convenience? Hope to hear from you soon!

10/10 (非常に良い)

Damien

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
6$ for parking in the garage. Good deal.
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 (良い)

Kevin

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
God stay
2024 年 4 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Natasha

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a stay. Everything was good for us. The staff and the employees were really accommodating. It was a good sleep.
2024 年 5 月に 3 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

8/10 (良い)

Christian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Charlotte W - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Christian, Thank you for the positive feedback. We hope to welcome you again.

8/10 (良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Try to replace creamers in room on a regular basis for coffee as they were expired.
2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
We're really grateful and appreciate you taking the time to share your experience with us. Thank you for letting us know about the inconvenience you had during your stay, we are really sorry about it and will make a note for ourselves to further elevate guest's experience. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay overall!

10/10 (非常に良い)

Mohammed

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff and everything was great. Neat and clean.
2024 年 5 月に 5 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

10/10 (非常に良い)

Claudia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay but outside of the hotel is a bit sketchy
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Amanda、Swift Current

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gentleman at front desk was gem and should be given a raise immediately
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 (良い)

Paulo Xavier da

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Construction work around the property made access by car extremely difficult. Check in was busy and took quite a while.
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking time to review your recent hotel visit. We are thrilled to know that you enjoyed your stay overall! We appreciate the feedback and will be looking into things further to elevate the guest experience. Hope to welcome you back soon!

10/10 (非常に良い)

Ramneet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

8/10 (良い)

Bonaventure

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice clean and up to date, everything appears up to date
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Edith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We would have enjoyed our stay at Sandman better had it not been for the construction that was happening on the road and drilling through the night. Other than that, the space was clean, bed was comfy! loved the convenience of a restaurant right in the hotel. Great amenities, train station just a few steps away which would make exploring downtown easy. The staff were incredibly friendly! Many thanks to Chaitali and Kateryna for their awesome service!
2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for leaving this review. We're so happy that Kateryna and Chaitali were able to make your stay more pleasurable. The construction is done, however We are really sorry you had such experience during your stay. We look forward to welcoming you back again soon with even greater experience!

10/10 (非常に良い)

Jeremy

👍
2024 年 3 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Omena、Edmonton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Transportation
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Jasmine

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel was amazing- sleek, modern style carefully appointed. The staff is both friendly and considerate. The one thing I wasn’t happy with was the loud combination of musics playing in the lobby and restaurant, which compete with each other and make it unpleasant.
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking time to review your recent hotel visit. We are thrilled to know that you enjoyed your stay! We appreciate the feedback and will be looking into things further to elevate the guest experience. Hope to welcome you back soon!

8/10 (良い)

jacqueline

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Nice hotel experience. We were on 12th floor which was very quiet, even with the c-train right outside. It’s located in very convenient place because of the c-train proximity (in the free fare zone) but it’s also one of Calgary’s worst areas for street drug use so safety might be a concern if you’re a solo traveller.
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
We're really grateful and appreciate you taking the time to share your experience with us. We are sorry you had some inconveniences with the area. We hope to welcome you back soon with much better experience and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderfully surprised!
2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent hotel, area OK, easy access for downtown
2024 年 5 月に 3 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

6/10 (普通)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I would say this is an average mid level hotel. We were mostly happy with our stay, the location is good for walking downtown, but it is right beside the train so it was very loud. There was construction right infront of the parking entrance that you could only access from the south which is not the hotels fault, but a warning would have been nice as it was our first time driving downtown and it was stressful. As for the hotel itself, staff were very friendly and polite, we didn’t realize it was paid parking and so they ungraded us to a king suite to be courteous. The hotel room was average, some garbage left behind, but pretty clean other wise. Hot water took about 5 minutes before it was even warm, it got hot eventually. The bed was pretty stiff but not too bad. Very much an average experience for us for the price. Would we stay here again? Possibly, but we’ve decided staying downtown is not for us due to the busyness.
2024 年 5 月に 4 泊滞在
Charlotte W - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Gregory, Thank you for sharing your experience with us. We sincerely apologize for all the issues during your stay including construction. We appreciate your feedback and will address your concerns to improve our services moving forward.

10/10 (非常に良い)

Jamila

良かった点 : 清潔度、施設のコンディションと設備
Good service, friendly people .
2024 年 5 月に 3 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff. Good location close to shopping, dining and the river. Great quiet rooms. Good amenities like a microwave, coffee maker, kettle.
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Dawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Wervin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay with my wife. Friendly and helpful staff. Clean rooms.
2024 年 5 月に 3 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 (良い)

Paul

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
…
2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

4/10 (不満)

Shaina

2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Shaina, We apologize for any inconvenience during your stay. Please let us know your concerns and we will improve it moving forward.

10/10 (非常に良い)

Wadiha

出張, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Ver friendly staff
2024 年 5 月に 3 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 (良い)

Adam

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
The area is somewhat sketchy and did not feel safe past it's locked hours. The showering ammendities we're passable however were somewhat limited. Room cleaning didn't touch any used provided glasses, so they added up over a few days. The bed cleanup was supberb and the staff were kind, however there was some miscommunication on the system of parking payment that caused me to spend unnecessarily for the first 2 nights.
2024 年 5 月に 4 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for taking time to review your recent hotel visit. Your feedback is of the utmost importance to us. We are constantly striving to provide the ideal experience for our guests, and your input helps us to define that experience. We greatly appreciate that you mentioned some things that were not convenient during your stay and we sincerely apologize for it, We will have a look on our procedures to further elevate guest's experience. We hope to welcome you back soon with much greater experience.

10/10 (非常に良い)

Geom Frecel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The ambiance was nice. Its perfect.
2024 年 5 月に 4 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Geom, Thank you very much for sharing your positive experience with us. We hope to welcome you again.

8/10 (良い)

Effie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Adelina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Location and Staff
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

6/10 (普通)

Marlo

2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for taking time to review your recent hotel visit. Your feedback is of the utmost importance to us. We are constantly striving to provide the ideal experience for our guests, and your input helps us to define that experience. If you do have a minute to speak with us over the phone for us to make some notes about things we need to have a look at to further elevate guest's experience, we will really appreciate it. We hope to welcome you back with much better experience.

10/10 (非常に良い)

Megahan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No issues. Clean.
2024 年 5 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Helina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the area it’s convenient place and the hotel is quiet and give a good service!
2024 年 5 月に 3 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 (良い)

Mikaela

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 (良い)

adam

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean room. easy check in. Good location.
2024 年 4 月に 2 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 (非常に良い)

Marissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love staying here when I Come to Calgary, such a prime spot downtown
2024 年 5 月に 1 泊滞在
Charlotte W. - General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

6/10 (普通)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The hotel was wonderful and the front desk staff very helpful. Paper cups gave the quality a little cheap feel but that was it Sadly the service at the attached restaurant Moxies was a huge letdown but nothing to do with the hotel at all.
2024 年 5 月に 4 泊滞在
Charlotte W - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to review your recent hotel visit. Your feedback is of the utmost importance to us. We are constantly striving to provide the ideal experience for our guests, and your input helps us to define that experience. We greatly appreciate you mentioned some things we need to have a look at to further elevate our guest’s experience. We hope to welcome you back soon!

10/10 (非常に良い)

TOMASZ

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful view
2024 年 4 月に 1 泊滞在
Charlotte W - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!