We arrived after a days drive hoping to surprise our kids with a hotel room, unfortunately Expedia's ebooking system hadn't got the reservation to the hotel. The staff were very nice and helpful, and did find us a room at last, and the room itself was clean and comfortable though not as big or well-kept as the one we'd booked. This happened after quite a bit of hand-wringing all around, as well as far too much lip service from Expedia. That said, once we got through to someone who could put things right he did very well for us. The most important lesson: speed up your communication with the hotels you work with, Expedia!
宿泊されたお客様
宿泊者限定の口コミ
6/10 (普通)
Ines
2018 年 9 月 2 日
Convenient
Very central, close to shops and restaurants . Only 10 drive from the Eurotunnel.
Ines
2018 年 8 月に 1 泊滞在
宿泊者限 定の口コミ
2/10 (非常に不満)
Naresh
2018 年 8 月 28 日
Even for just 1 overnight stay en-route and at (as low as) £35.00 We will NOT use this hotel again. The lights in the room were not working. Electricity wiring looked a bit dodgy. Had to leave the window open because it felt unclean. It's on the noisy road with bars and pubs. Basically didn't sleep well. Shower was leaking. Overall rubbish.
Naresh
2018 年 8 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Timm
2018 年 7 月 23 日
気になった点 : 施設のコンディションと設備、客室の快適度
Hotel er en overdrivelse
Hotellet er et do-it-your-self, uden personale. Det er ikke specielt dyrt, men dyrt i forhold til hvad man får.
Timm
2018 年 7 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2018 年 6 月 29 日
良かった点 : 清潔度、客室の快適度
気になった点 : 施設のコンディションと設備
The room was clean. You get what you pay for.
宿泊されたお 客様
2018 年 6 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Valerie
2018 年 6 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Value for money
We had 3nights at Citadel, but we had 2nights in a double room and one night in a twin. Nice crisp white bed linen and towels. Twin room felt more spacious and as it had two windows. Nice accommodation for the price. Very central for Ferry port, and bars and restaurants. Very helpful staff.
Valerie
2018 年 6 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
jean
2018 年 5 月 17 日
気になった点 : 施設のコンディションと設備、客室の快適度
poor hotel no reception
pass not working ,bed was terrible, double glazing not seal properly
I will not recommend this hotel to anyone not worth a star