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Shangri-La Hotel, The Marina

Star Rating
5 out of 5

Information

Reviews

4.4 / 5Excellent
2,679 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Cairns Marlin Marina
    3 min walk
  • Popular Location
    Esplanade Lagoon
    5 min walk
  • Popular Location
    Reef Fleet Terminal
    6 min walk
  • Airport
    Cairns, QLD (CNS-Cairns Intl.)
    9 min drive

Choose dates to view prices

Book online or call:

03-6743-6572
  • Deluxe Room, 1 King Bed, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Twin Room, 2 Queen Beds, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    • 2 Queen Beds
    More details
  • Executive Room, 1 King Bed, Marina View

    Room Amenities

    • Marina view
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Suite, 1 King Bed, Marina View

    Room Amenities

    • Marina view
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Twin Room, 2 Queen Beds, Marina View

    Room Amenities

    • Marina view
    • Sleeps 3
    • 2 Queen Beds
    More details
  • Horizon, Room, 1 King Bed, Marina View

    Room Amenities

    • Marina view
    • Sleeps 2
    • 1 King Bed
    More details
  • Suite, 1 King Bed

    Room Amenities

    • Bay view
    • Sleeps 3
    • 1 King Bed
    More details
  • Horizon Club, Club Suite, Marina View

    Room Amenities

    • Marina view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 2 Queen Beds

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Queen Beds
    More details
  • Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Suite

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 1 Bedroom

    Room Amenities

    • Sea view
    • Sleeps 3
    • 2 Twin Beds
    More details

About this area

Cairns

Located in Cairns's Cairns Central Business District neighborhood, Shangri-La Hotel, The Marina is in the city center and on the waterfront. The area's natural beauty can be seen at Cairns Esplanade and Centenary Lakes Botanic Gardens, while Esplanade Lagoon and Skyrail Rainforest Cableway are popular area attractions. Traveling with kids? Consider ZOO To You HQ Wildlife Discovery Centre and Cairns Zoom and Wildlife Dome. Our guests appreciate the hotel's central and quiet location.

What's nearby

  • Popular Location
    Cairns Marlin Marina - 3 min walk
  • Popular Location
    Reef Hotel Casino - 5 min walk
  • Popular Location
    Esplanade Lagoon - 5 min walk
  • Popular Location
    Reef Fleet Terminal - 6 min walk
  • Popular Location
    Cairns Night Markets - 8 min walk

Getting around

  • Cairns Station - 17 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 14 min drive

Restaurants

  • The Backyard – Alfresco dining bar with a bar offering international cuisine. Serves breakfast, lunch, and dinner daily. Kids' menu available.

About this property

Shangri-La Hotel, The Marina

Family-friendly Cairns hotel in Cairns Central Business District, walk to Cairns Esplanade
A restaurant, an outdoor pool, and 2 bars/lounges are available at this hotel. Additionally, a fitness center, a poolside bar, and a coffee shop/café are onsite. All 255 rooms feature comforts like Egyptian cotton sheets and pillow menus, while conveniences include sitting areas and refrigerators. Free WiFi and balconies are standard, as are LCD TVs with satellite channels.
Shangri-La Hotel, The Marina offers 255 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
In addition to an outdoor pool, Shangri-La Hotel, The Marina provides a fitness center and a children's pool. Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar.
Business-related amenities at this 5-star property consist of a business center and limo/town car service. This luxury hotel also offers tour/ticket assistance, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).
Shangri-La Hotel, The Marina has designated areas for smoking.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation.
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed (service animals welcome)

Property payment types

Diners ClubJCB InternationalMastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 38 for adults, AUD 10 and AUD 10 for children (approximately)
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Shangri-La Hotel Marina
  • Shangri-La Hotel Marina Cairns
  • Shangri La Hotel, The Marina
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
  • Shangri-La Hotel, The Marina Hotel
  • Shangri-La Hotel, The Marina Cairns
  • Shangri-La Hotel, The Marina Hotel Cairns

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi

Parking and transportation

  • Self parking: AUD 20.00 per day
  • Valet parking: AUD 25.00 per day
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–10:30 AM: AUD 10-38 for adults and AUD 10-10 for children
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • Dry cleaning service
  • In-room child care (surcharge)
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Malay

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • 42-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Nearby things to do

Activities

Where to eat

4.4

Excellent

5 - Excellent
1,531
4 - Good
806
3 - Okay
238
2 - Mediocre
66
1 - Poor
38
4.4
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.2
Property condition

3/5

  • Liked: Cleanliness, amenities
  • Disliked: Staff & service

Terrible check in manners from the night manager when we check in at 2am. We are locals and we will definitely won't be staying in Shangri-La Hotel again when we spend the night in town.

Stayed 1 night in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing room: spacious and comfy. Staff is A from any hotel I've stayed in. Literally my only complaint was that room service was served in takeaway containers, rather than a tray. Still tasted great, but lacked that "special" feeling of ordering room service

Stayed 2 nights in Nov 2019

1/5

  • Disliked: Cleanliness, staff & service

The noise every night..bar downstairs played music louder than the hum of the people attending the bar

Stayed 2 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, great room, very clean and comfortable

Stayed 1 night in Dec 2019

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