We were not happy with our stay. The desk person that helped us to check-in was rude in general. When we asked to change our room, instead of nicely declining it, he said, “our hotel is full house. We can’t change you room”.
When we asked if they had hotel slippers, he said “we don’t”. A nice customer agent always uses words like “unfortunately” or “I’m sorry but please let me know if I can help in any other way”.Non of this existed.
And the MOST terrible experience was when the fire alarm went off. We woke up to the fire announcement in our room at 2:00 am. We immediately evacuated the room and went to lobby and no one but literally nobody directed us and literally nobody made any explanation as to what had happened or what we should do.
We went back to our room after some other nice Polish guests translated to us that we were safe although the very same hotel personal guy was standing there. He did not feel to make any explanation to us. Unbelievable experience.
Yusuf
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
James
カップルで旅行
2023 年 10 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were courteous, rooms clean and hotel good.
James
2023 年 10 月に 4 泊滞在
10/10 (非常に良い)
Wojciech
2023 年 9 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wojciech
2023 年 9 月に 2 泊滞在
10/10 (非常に良い)
Ireneusz
2023 年 8 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ireneusz
2023 年 8 月に 3 泊滞在
2/10 (非常に不満)
Ali
出張
2023 年 6 月 21 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Its not clean at all. Definitely not staying there again
Ali
2023 年 6 月に 1 泊滞在
8/10 (良い)
Jordan
出張
2023 年 6 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room and service at the reception was great, was able to secure luggage in the morning and pick it up later for check-in. Restaurant was convenient but close to closing at 915pm, the waiting staff stopped coming to the table and were no where to be seen. The bar tender could have come by or taken care of my table if the restaurant waitress was busy or left.