Buttermilk Falls

The hotel is dated but worth the stay.

Our stay at Comfort Inn & Suites Plattsburgh was a mixed experience. Unfortunately, the hotel wasn’t as clean as we expected. The TV in the sitting room didn’t work, the telephone in our room didn’t work, and the TV channel selection was very limited. One of the biggest disappointments was that several of the amenities listed on the website were either inaccurate or not well maintained. The “spa” is really just a sauna, and many of the outdoor areas shown on the website were overgrown or in disrepair (see my pictures). The back entrance leading to the guest room hallway also didn’t lock, so no room key was needed to access the rooms, which didn’t make us feel very secure. On the positive side, the game room and indoor water park looked pretty cool and appeared to be in good condition. The gentleman working the front desk in the evening had outstanding customer service. He was friendly, helpful, and made the best impression of our stay. The complimentary breakfast was delicious, and the breakfast area was clean and well maintained. While I wouldn’t choose this hotel again, I would absolutely return to Plattsburgh. The city itself is delightful, clean, full of friendly people, and surrounded by beautiful scenery. It was definitely the highlight of our trip.