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"Since this hotel is in a college town and I was visiting my daughter, who is 20...I needed her to check me in because my flight was seriously delayed. There was no leeway to consider my request. I had to change the reservation to her friends name who is 21. It was not an unreasonable request. I needed a favor and some consideration. The hotel was fully paid for. She just needed to check me in. The hotel failed in that capacity. Customer service is everything in this business. I am in the customer service and travel business. I accommodate my clients who happen to be national recording artists. I am also a Platinum Expedia and a Hilton Honors member member booking every hotel me and my clients stay at. I spent over $50,000 on lodging last year alone. The hotel was lovely..on the lake... but I probably won't consider staying there again. "

"clean and small room, large bathroom; staff accessible and responsive"

"Yes "

"Whips Bar & Restaurant was great. Great service & staff. Heated pool & jacuzzi were fun & refreshing with the cold air! Room was large, really nice & the room jacuzzi was relaxing. The grounds were nice looking with the snow. Skied Stowe and Sugarbush. Lots of snow."

"Hotel is always clean and staff is very helpful. Breakfast is included and is pretty standard, but fresh. Location is great. "

"The only suggestion I have is to make it clear that parking on site is only available if you use valay parking and the fee for valay parking should be noted on the website "

"There needs to be a sign at the back door notifying people that there is a step down to go outside. The stay was basically good--except for falling down the stairs!"

"Great hotel with a convenient location"

"Very cozy hotel love it "