Book a Burbank Resort

"Cant complain everything was clean ready well organized"

"Our recent eight-day stay was marked by consistently friendly and welcoming staff, and the hotel premises were maintained in a clean condition. However, we observed several areas requiring maintenance attention throughout the facility. Specifically, while the carpet was clean, some seams were lifting, and wallpaper seams were also becoming detached. Additionally, there were broken tiles and moldings. The elevator finishes exhibited signs of peeling, and the digital floor indicator did not consistently align with the corresponding buttons. The door number was correct, but the sign on the back of the room door did not match the floor. The mechanical equipment on the roof looks to be past it's useful life with some units missing pieces in order to operate. In previous visits, the food quality was consistently high and exceeded our expectations. However, during this stay, the breakfast quality was notably bland and basic, not matching the high price. Consequently, it no longer appears to offer a superior breakfast experience compared to other hotels. "

"Great place"

"The hotel room was average - we were given a room which was too small and claustrophobic, and after requesting the front desk staff, they changed it to another room which had windows, but the size of the room was less than we anticipated. Also, the corridors were quite dirty. The hotel staff were very helpful, and the shuttles were on time."

"The property was OK, it's well maintained outside but the rooms, although, redesigned and renovated, we can still see its age. The worst part is the SMELL. As soon as we entered the room, there is that weird, musty odor which we think comes from the A/C. We reported it to front desk and asked them to give us an air freshener which they provided but did not fix the problem. It just masked the odor but as soon as the perfume goes away, the musty smell comes back! The bathroom is really SMALL! it's so hard to go in and out of it. The pastries for breakfast was an OK feature but was not enough! They could have added some fruits, granola bars, hard boiled eggs and juices. I was really expecting a WOW factor considering its high ratings online, but we were not impressed at all. The only thing we liked is its location - it's a 10-minute drive to Universal Studios."

"Hotel does not have microwave in rooms, there is one per floor in the room with the ice machine. While using the microwave, security came harassing my husband, falsely accusing him of urinating in the room. In a room where my husband stepped one foot inside to hold a plate for me. When the security confirmed there was nothing in the room and that it was clean, my husband wanted an apology. No apology was given, instead he has threatened. The security said he was given a discretion that there was black man in the hallway. Will never stay in this hotel again where my husband can’t even be in the hallway without security harassing him for being African American."

"The hotel is centrally located. Which is nice and convenient. The rooms were small which I was surprised given the amount of money I paid and how big the hotel really is. One of the things I DO NOT recommend is bell services. When I arrived it took bell services more than hour to get my luggage’s to my room. During check out it was the same issue. I had to call like 3 times to see if someone was coming. The third time I was told that the bell person had come and knock on my door and no one answer so I had to literally grab all of my stuff and put them outside our room so he wouldn’t miss us. The valet is awesome. Super easy to drop off and pick up your car. "

"Only issue is the parking. It’s $55 dollars a day. On Friday and Saturday nights, there was no parking available and I was unable to get assistance with a refund. There’s not enough spaces for the size of the hotel. Had to pay additional money to park at neighboring hotel. Parking is a problem! Otherwise it was a good stay. "

"Everything ok"