Bulevar San Pedro Alcántara

Liked convince Did not like the size of room Did not like the room cleaning

I rarely leave negative reviews, but my stay here has been completely overshadowed by a constant, loud mechanical noise (like an engine or AC plant/room) that makes it impossible to relax or sleep properly. ( and I mean the whole night, every 120 seconds you could feel the vibration of whatever that is making the noise. When I raised this with the staff, I was simply told there’s nothing they could do about it. 2 days later after I email them directly they offered me a room, next door literally! For a hotel that positions itself as a place of rest and comfort, this is unacceptable. Noise this disruptive should be addressed seriously, not brushed aside. Sadly, instead of a restful stay, I’ve left more exhausted than when I arrived The staff, restaurant and such were really good! I hope the hotel management do something about that as I am sure I am not the first one bringing this up and for future guests. I stayed at room 1235

The room overlooks the pool