Bukit Batu Kawan

One of the worst hotel experiences my family and I have ever had. The first room we were given had an overwhelming sewage-like odor. It genuinely smelled like raw sewage, to the point where it was impossible to stay in the room and we immediately requested a different one. Unfortunately, the second room wasn’t much better. The bed linens were stained, so I called the front desk for clean sheets. I wish I was exaggerating, but housekeeping had to bring nine different sets of linens before we finally got one without stains. Almost every set had visible stains, including what appeared to be blood. This is completely unacceptable and raises serious concerns about hygiene. The soap provided in the room was also extremely poor quality and felt very cheap. To make matters even worse, while my family and I were having dinner in the lobby restaurant, a mouse ran right past our table. Seeing a rodent in a hotel’s dining area was the final straw. The only positive thing I can say is that the staff member who kept bringing replacement linens was polite, patient, and genuinely tried his best to help. Aside from his efforts, this hotel was a complete disappointment. Between the unbearable sewage smell, the unsanitary stained linens, and seeing a mouse in the restaurant, I cannot recommend staying here. There are far better hotels in Penang that actually meet basic standards of cleanliness. WOULD DEFINITELY NOT RECOMMEND!

Once again our stay was very enjoyable. The staff in the restaurant are so friendly and assist in any way possible. The pool attendant was exceptional, bringing our towels down personally and setting them out for us. Everything is well maintained and our room overlooked the Straits of Malacca. We shall return.