スタンダード ルーム クイーンベッド 2 台 禁煙 | 遮光カーテン、アイロン / アイロン台、ベビーベッド、可動式ベッド
利用可能日を確認

シュアステイ ホテル バイ ベス トウェスタン ブエナ パーク アナハイムの口コミ

2.5 out of 5
シュアステイ ホテル バイ ベス トウェスタン ブエナ パーク アナハイム
Buena Park, CA

口コミ

6.0
評価 10 - 1004 件の口コミ中 200 件が非常に良い" "
評価 8 - 1004 件の口コミ中 201 件が良い" "
評価 6 - 1004 件の口コミ中 197 件が普通" "
評価 4 - 1004 件の口コミ中 156 件が不満" "
評価 2 - 1004 件の口コミ中 250 件が非常に不満" "

6.2/10

清潔度

6.6/10

スタッフとサービス

5.2/10

設備とサービス

6.0/10

施設のコンディションと設備

5.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Takaaki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食も無料で食べられる。 ベッドもバスルームも清潔。
2023 年 11 月に 3 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for your feedback.

6/10 (普通)

宿泊されたお客様

出張, グループ旅行
便座の緩みやクレームに対してはやってくれたが、リクエストしたエキストラベッドの設置がされて無くてフロントに言ってから設置が3時間以上かかった‼摂待の方には迷惑掛けました。
2019 年 8 月に 14 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ディズニーランドのホテルが高い時におすすめ
思った以上に客室がよかった。このクラスのホテルの割には朝食もいいほうだと思う。ディズニーランドに行く途中なのでので、町に賑わいはないが、レストランなどはまわりにいくつかある。アナハイムへはバスで30分ほど。車があれば１０分少々。
2019 年 4 月に 1 泊滞在

8/10 (良い)

Robert、Las Vegas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Didn't like that the pool and hot tub close at 9pm. Parking is a little tight but manageable. Place ia very nice and clean tho. Friendly staff.
2024 年 5 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 5 月 26 日)
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Bryana

2024 年 5 月に 2 泊滞在
Jamesからの返信 (投稿日 : 2024 年 5 月 26 日)
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Alejandra

家族旅行
気になった点 : 清潔度
Beds they need new mattress and blankets and sheets
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

maureen

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The mattress was dirty, ripped, and falling apart. The box springs had some structure issues, so it did not support the mattress that was in bad shape.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 (普通)

Grely

カップルで旅行
良かった点 : 清潔度、設備とサービス
The staff on site was not very helpful
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 17 日)
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 (普通)

GYOU HO

気になった点 : 施設のコンディションと設備
Not recommended.
2024 年 5 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 (普通)

Dioselina

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dirty
2024 年 5 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

Ciara

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Worked well for a one night stay. Was in good distance between knots and Disney
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you so much for staying at our hotel.

10/10 (非常に良い)

Martha、Phoenix

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean place to stay the facility is well maintained.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you so much for staying at our hotel. Hope we will host you in future.

4/10 (不満)

Jessica

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Upon check in we were told several things that are listed on the website are not accurate. There are no microwaves in the rooms. The hot fresh breakfast was a joke and there was blood on the sheets found in the premade bed. The shower struggled to drain and the toilet was very loud. The tv was so dim and theres no way to brighten it, there also was very limited channels. Upon our return to the hotel on monday night there were 5 cop cars arresting someone in the parking lot. Also if it's busy there's not enough parking compared to rooms. No on site laundry either or luggage carts. This should not be considered a hotel as its more of a sad dirty motel.
2024 年 5 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim

4/10 (不満)

Ariana

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
I called to get my deposit back, and they did not help at all. I asked them to email me the information that shows they sent it and I have not received it. I also asked to speak to a manager and they did not transfer me. When I tried to call them they’d answer and hang up right away. They have horrible customer service. I will not be going here anymore
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Ariana,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim

6/10 (普通)

Ken

家族旅行
良かった点 : スタッフとサービス
The mattress on one bed was sunken in the middle.
2024 年 4 月に 4 泊滞在

8/10 (良い)

Gian Carla

家族旅行
良かった点 : 清潔度
In my opinion during my stay, all the services were met. I would commend their service and commitment to this hotel.
2024 年 4 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 (非常に不満)

Jose

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me robaron se ospedan mucha gente mal Viviente y no deĵan. Dormir
2024 年 4 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 (不満)

To Nga

Hair dryer is not working, Doesn’t change or making bed, smell of cigarettes, poor breakfast, poor bed mattress
2024 年 4 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 (不満)

Patricia

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Smelly, dirty room, broken box spring. Dirty, broken pool and hot tub. Crappy breakfast, had to chase down cleaning staff for fresh towels. And noisy construction on the property.
2024 年 4 月に 5 泊滞在
Danishaからの返信 (投稿日 : 2024 年 4 月 13 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 (不満)

Nuruddinali

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 8 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Barbara

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I dislike that they where doing renovations and there was limited parking. I had to park in front of the dumpster. The king size bed was lopsided the one side of the box spring wasn't on the rail. There was a green plastic on the box spring looks like they where treated for bed bugs. I was so disappointed. It was my Fiance first time in Cali
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

10/10 (非常に良い)

Gemma

カップルで旅行
良かった点 : スタッフとサービス
I liked the easy check-in and spacious room.
2024 年 3 月に 1 泊滞在
Danishaからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you! Hope to see you soon!

2/10 (非常に不満)

Joalin

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Tesla supercharge station inside The source parking structure. Best part is Porto's is 3 minutes drive from this place. They took all towels from your room early in the morning and necer replenished if you don't ask for it. The towels are poor quality and dirty just like floor rugs. No pillow cases for most of the pillows. Newly remodelled shower room is gleaming. I'll not return.
2024 年 3 月に 3 泊滞在
Danisha Patelからの返信 (投稿日 : 2024 年 3 月 23 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

10/10 (非常に良い)

gyuri

2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you so much for being our guest. We are happy to host you again.

6/10 (普通)

Saudhi

グループ旅行
There was an iron board in the room but no iron, need another trash can just one in the whole room. Coffee was only one pack of decaf and one regular if both guest wanted regular coffee one will have to take decaf because that is what was left. They should place two packs of coffee and two of decaf so both guest can take the one they favor the must.
2024 年 3 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 (普通)

Alfonso

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
We were accommodated by elevator. The bathroom ceiling had mold. There was construction being done to parking lot. No covers on boxspring mattress.
2024 年 3 月に 5 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 (普通)

Wendy

家族旅行
良かった点 : 清潔度、スタッフとサービス
Rooms were fine and staff was great. The construction was a bit of inconvenience but the people stomping around made it almost unbearable.
2024 年 3 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 17 日)
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 (普通)

Kenneth

I’ve been waiting for my $100 deposit to be refunded back to my bank account it’s been on hold since March 7th it’s March 16th that’s unacceptable it’s too long
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 18 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

2/10 (非常に不満)

Amanda

気になった点 : 施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Danishaからの返信 (投稿日 : 2024 年 3 月 16 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Jingyi

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed 3 nights. There's construction going on. We were woke up 6 in the morning. There's hair everywhere. The service was terrible.
2024 年 3 月に 3 泊滞在
Danishaからの返信 (投稿日 : 2024 年 3 月 15 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 (普通)

Kennedy

気になった点 : スタッフとサービス、施設のコンディションと設備
Everything was fine until checkout. The gentleman at the front desk said I owed $48 but I was a prepay and the gentleman who checked us in never stated we’d have additional fees. In addition, I left my kindle in the room, called and they said they didn’t have it even tho I can track it and it’s still in the hotel.
2024 年 3 月に 1 泊滞在
Danishaからの返信 (投稿日 : 2024 年 3 月 15 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We have located the Kindle and spoke to on how to retrieve your belonging.

2/10 (非常に不満)

Dolores

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This property was a place for prostitution and sketchy individuals. My family and I did not feel safe or comfortable during our stay. Also the breakfast meal was unacceptable.
2024 年 3 月に 2 泊滞在
Danishaからの返信 (投稿日 : 2024 年 3 月 15 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 (不満)

Clara

出張
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Me quice bañar y para mi sorpresa los despinsadores de javon estavan vacíos no tenian shampoo ni enjuge ni body shower los 3 estaban vacíos todo se escucha la verdad nose si volveria ahi.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 (不満)

Sarai

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property had very little furniture which made it very hard for us to avoid putting things on the dirty floor.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

Carolyn

良かった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 (普通)

MARCO

出張
2024 年 2 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 29 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 (良い)

Jaime

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There wasn’t breakfast like they announced, nothing hot; no waffles to do. The time is just 2 hours and the space is for around 10 people max at the same time. In 30 there’s no breakfast and the just wait until there’s nothing and don’t restocks for other guests. Overall is clean and nice to stay; we’ve stay at the suite 2 bedrooms connected.
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 23 日)
We apologize for the inconvenience and promise to do better in the future.

2/10 (非常に不満)

Lupe

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
thank you for your review

8/10 (良い)

Emanuel

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Mala atencion por parte de recepcion
Pedimos mas cobijas y nos dijeron que no tenian, fue grosero el recepcionista
2024 年 1 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for your Feedback and staying with us.

10/10 (非常に良い)

Diana

2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you so much for being our guest. We are very happy to be host you again.

2/10 (非常に不満)

Yadira

家族旅行
I booked 2 rooms, rooms were not clean. One is the bathrooms had a used towel hanging. Sheets smelled like they were not changed. All the water will Come out when showering. Terrible
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 10 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Sofia

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
TRAVELED FROM THE BAY AREA TO THIS HOTEL!!!!!!!! DONT RECOMMEND..... Traveled with two kids, definitely don't recommend. No microwave in the room, had to go to lobby which was super inconvenient at night for my babies bottle. Did not want to refund either. I put the sign outside for the ladies to clean, they for a fact DID NOT CLEAN. Took the room towels & never returned them. Got charged a $100 fee which I was not aware of. People outside of the room door harassed me and were always slamming their door & talking loudly at 2am. TERRIBLE TAKE YOUR MONEY ELSEWHERE.
2024 年 1 月に 3 泊滞在
Danishaからの返信 (投稿日 : 2024 年 2 月 9 日)
Hi Sofia! I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 (非常に良い)

Tabitha

2024 年 1 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 (非常に良い)

Tabitha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay
2024 年 2 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 (普通)

Alan

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
2024 年 2 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 8 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

Tiffany

気になった点 : スタッフとサービス、施設のコンディションと設備
I’ve stood at this location multiple times the last two time and this current time they have given me queen size bed when I booked a king size bed! I am over stay at this location.
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 5 日)
We apologize for the inconvenience and promise to do better in the future.

6/10 (普通)

ailene

im sorry but the room temperature is really freezing.. the heater is nor working though ita adjusted to 90 defree
2024 年 1 月に 5 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 1 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay away……
I was charged an extra “resort fee” that I was not informed of when I made my reservation. Keep in mind the pool is approx 4ft x 4ft and dirty, not quite a resort to be charged a fee I wasn’t informed of. There were no parking spots available for two of the four nights I stayed there because someone was camping in their van in the parking lot. There was a homeless man sleeping in the ice room (that’s supposedly locked, however didn’t latch apparently). All fire alarms were disabled and there were no batteries in our smoke detector. They are also a non-smoking property, however our neighbors were outside smoking all day/night and playing loud music late at night. We asked for new pillows because of a mystery red fluid on one, but they never brought them to our room. Only good thing is we had hot water. Just save your money and stay away.
2024 年 1 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 1 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 (不満)

midaya

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Honestly the rooms were ok the bed was way too soft the towels and sheets did have black stains on them not sure where that is from, the shower drain dosent drain idk if id ever stay here again parking was easy and the area was nice freeway was close target and food places were down the street id give it 5/10
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 1 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 (普通)

Cathy

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Arrived late but same day and wasn’t given the king room I paid for. Room not updated and in need of repairs. Did contact front desk in morning and got new room, still paint and tile flaws simple updates needed
2024 年 1 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 30 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.