Dear Yu,We really appreciate your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will stay with us again in the future. Best wishes,Guest Service

Dear,Thank you for your feedback !best regards

Dear, Thank you for your honest feedback. We are indeed located in the Airport Area with few shops and lots of nature. Please don't hesitate to contact us for your next stay. It will be our pleasure to help you with information regarding shops (Brussels Center is 15 min by train). Have a great day ! Best Regards

Dear guest Thank you so much for having taken the time to write this feedback after your stay. We are so glad to hear that you did enjoy the pentaXperience with us. We hope to see you back soon at Pentahotels. Regards, Arnaud Dehaye Director of Sales & Marketing

Dear Elvis, Thank you for taking the time to tell us about your experience at Pentahotel Brussels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pentahotel Brussels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Arnaud Dehaye Director of Sales & Marketing

Dear Guest, Thank you very much for your comment, which is of important value for us. We are sorry to hear that our hotel did not exceed your expectations. Although our rooms are not the biggest, they were carefully designed in 2015 to optimize guest’s comfort and to give them a contemporary design. This also reflex in the whole hotel where we try to give a relaxing atmosphere. We do hope to have the opportunity to welcome you back in the future in our hotel. Kind regards, K. Law Operations Manager

Dear Ash, Thanks for choosing to stay with us and for your 5* review.We are delighted to see that you enjoyed your recent stay. We hope to see again with us really soon! Kind regards, A. Zaczagkis - Sales Manager

Dear Guest, Thank you for the fantastic review of your stay with us at pentahotel Brussels Airport & for taking the time to share this. It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. I hope that you will be a regular visitor to us here at pentahotel Brussels Airport. Kind regards, A. Zaczagkis - Sales Manager.

Dear Marija,We would like to thank you for this review about your recent experience in our hotel.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Guest Service

Cher hôte,Nous sommes ravis d'apprendre que notre emplacement proche des transports en commun a été à votre convenance.Nous regrettons sincèrement que nos standards habituels de propreté n'aient pas été à la hauteur de vos attentes. Veuillez noter que nous offrons un service de ménage sur demande, sans frais supplémentaires, et nous sommes désolés si cette option n'a pas été clairement communiquée lors de votre séjour.Concernant votre remarque sur la présence de moisissures, nous prenons note de vos observations et tenons à vous assurer que notre équipe de nettoyage suit des procédures rigoureuses pour maintenir nos chambres dans un état impeccable.Nous sommes également désolés d'apprendre que les équipements de la chambre n'ont pas répondu entièrement à vos attentes, bien que nous nous efforcions d'offrir des aménagements confortables et fonctionnels.Nous espérons que, malgré ces points, vous avez trouvé du réconfort dans les équipements de notre hôtel et avez pu profiter des diverses installations que nous proposons.Au plaisir de vous revoir parmi nous,Guest Service

Dear George, Thank you for taking the time to review your stay.We are pleased to hear that you enjoyed our breakfast offerings and found the room to be well-equipped for your needs. Our team takes pride in providing excellent service and maintaining the condition and cleanliness of our hotel, and your positive remarks affirm their dedicated efforts.However, we regret that the room size did not meet your expectations. Our aim is always to provide comfortable accommodations, and while our rooms are designed to be cozy and efficient, we understand that preferences can vary. We hope this did not detract significantly from your overall experience with us.We also understand that dining options are an important part of any stay. While our hotel restaurant is a popular choice, we are located near a variety of restaurants in town, and our team is always ready to assist with recommendations and bookings for future visits.We are looking forward to welcoming you again. All the best!Guest Service

Sehr geehrter Michael,danke für den positiven Erfahrungsbericht zu unserem Hotel.Es ist schön, dass es Ihnen bei uns so gut gefallen hat. Vielen Dank, für das nette Lob für unsere zuvorkommenden und hilfsbereiten Mitarbeiter. Wir freuen uns darüber, unseren Gästen stets einen angenehmen Aufenthalt zu ermöglichen.Toll auch, dass Sie mit unserem Frühstück zufrieden waren.Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Guest Service

Werter Arnd,vielen Dank für die Bewertung unseres Hotels.Es freut uns zu hören, dass Sie unseren Service zu schätzen wussten und wir hoffen, dass dieser positive Aspekt Ihren Aufenthalt bereichert hat.Wir bedauern, dass Sie mit der Sauberkeit des Zimmers und dem Zustand des Hotels nicht zufrieden waren. Bitte seien Sie versichert, dass wir stets bestrebt sind, unseren Gästen einwandfreie Zimmer und Einrichtungen zu bieten. Es tut uns leid, dass wir in diesem Fall nicht Ihren Erwartungen entsprochen haben.Bezüglich der Zimmerausstattung arbeiten wir kontinuierlich daran, unseren Gästen einen komfortablen und angenehmen Aufenthalt zu gewährleisten.Wir würden uns freuen Sie beim nächsten Mal vollständig von uns überzeugen zu können.Mit freundlichen Grüßen,Guest Service

Dear Mark,Thank you for taking the time to share your review.We are truly sorry to hear about your unsatisfactory experience regarding the hot water.Our guests' comfort is a priority, and we regret that this aspect did not meet your expectations. Regarding the absence of a fridge and microwave in the rooms, we understand these amenities can be important to our guests. Although we do not offer these in-room facilities, we are always ready to assist with storing goods in our reception fridge for your convenience. And heat up your food in our kitchen microwave.Your comments on housekeeping are concerning, and we take them seriously. While we pride ourselves on maintaining stringent cleaning procedures, we acknowledge your stay did not reflect our high standards. We regret to note that your overall perception of our service did not live up to the experience we strive to provide. Ensuring the satisfaction of our guests is our utmost concern, and it is apparent we fell short in your case.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Guest Service

Dear Hilla,We appreciate receiving your opinion concerning your recent stay.We're delighted to hear that you enjoyed our breakfast offerings, and it's great to know our bar qnd restaurant staff made a positive impact on your experience. We take pride in our daily housekeeping and are glad this was reflected during your stay.We do, however, regret to hear about your concerns regarding the carpet condition in common areas and your interaction with our front desk staff.Please be assured that we continually strive to maintain our facilities to the highest standards and provide professional service to all guests. Regarding the parking, we offer secure on-site options and our team is always ready to assist with any issues or guidance needed.We hope to see you again in the future. Kind regards,Guest Service

Sehr geehrter Gast,vielen Dank für Ihr positives Feedback zu unserem Hotel.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir würden uns sehr freuen, Sie auch in der Zukunft wieder bei uns begrüßen zu können.Alles Gute und freundliche Grüße aus Diegem ,Guest Service

Dear Constantin,Thank you for taking the time to provide your feedback.We're delighted to hear that you found the bed comfortable and the bathroom to your liking, along with enjoying our breakfast offerings. Our team strives to provide a welcoming and satisfying stay, and it's reassuring to know these aspects met your expectations.We understand your concerns regarding the shuttle service; please note that alternative transportation options such as taxis (24/7) and public transport (DE LIJN, stop Kennedy 400m from the hotel) are available nearby, ensuring connectivity to and from the airport.We take note of your comments on the hotel's condition and apologize for any inconvenience caused. Our TV system usually receives appreciation for its varied channels, and we regret to hear you had difficulty with it As for parking, we aim to provide a secure option for our guests, though we understand that the cost may seem significant.Rest assured, we continuously assess our services to enhance our guests' experiences.We hope we have the opportunity to welcome you back again.Kind regards,Guest Service

Beste Carmen,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We zien jullie graag weer eens terug.Guest Service

Dear William,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that you enjoyed our gym facilities, available round the clock for those energizing early morning or late-night sessions. It's wonderful to know that our hotel's condition and the service provided by our team met your expectations. Your appreciation for the room amenities is also greatly valued, as we strive to offer a comfortable and enjoyable stay for all our guests.We would love to welcome you back on many more occasions. Best wishes,Guest Service

Dear William,Thank you for this positive review.We're thrilled to hear that the check-in process was smooth and that you enjoyed the pizza from our 24/7 Pentalounge. It's great to know that the bed and room met your expectations, and we're proud that our efforts in maintaining cleanliness and providing quality service have been recognized in your review. Your satisfaction with the room amenities is especially pleasing, as we strive to offer a comfortable and well-equipped environment for our guests.We look forward to a return visit from you in the future.Best wishes,Guest Service

Dear Ava, thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the pleasure of welcoming you back in the future. Warm regards,Guest Service

Dear Massimiliano,Thank you for taking the time to share your review.We're glad to hear that you found our service to be satisfactory and appreciated the cleanliness and amenities of the room. It's always rewarding to know when aspects of our hotel meet our guests' expectations.Regarding the parking fee, we strive to provide secure parking options and understand that the cost may seem high for some; we appreciate your feedback on this matter.Parking in the street (in front of the hotel) is available for free.While we don't offer complimentary water bottles in the rooms, we're happy to provide a water refill station in the Pentalounge for all our guests.We are continuously working on maintaining and refreshing our facilities to ensure a comfortable experience for all our visitors.We hope that you will return on another occasion.Kind regards,Guest Service

Estimado Eduardo,Nos complace enormemente saber que nuestras instalaciones y el servicio brindado por nuestro equipo han contribuido a una experiencia positiva durante su estancia. La limpieza es una de nuestras máximas prioridades y nos alegra que haya encontrado su habitación impecable. El estado del hotel es el reflejo de nuestra dedicación para ofrecer un ambiente moderno y confortable, por lo que su apreciación al respecto es muy valorada. Además, el confort de nuestras habitaciones es fundamental para asegurar un descanso de calidad, y es gratificante saber que hemos cumplido con sus expectativas.Nos despedimos muy cordialmente,Guest Service

Cher Didier,Merci pour cette appréciation très positive.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,Guest Service

Beste Erik,Hartelijk dank voor uw beoordeling.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.We ontvangen u in de toekomst graag nog een keer om u een betere ervaring te kunnen bieden.Met vriendelijke groet,Guest Service

Cher Roland,Merci pour cette excellente appréciation.Nous sommes ravis que vous ayez trouvé la propreté de nos chambres impeccable et que l'état général de l'hôtel ainsi que le service aient été à la hauteur de vos attentes. Notre équipe s'efforce de fournir un accueil chaleureux et un environnement bien entretenu, et vos commentaires positifs sont une belle récompense pour leur travail dévoué.Au plaisir de vous revoir très prochainement,Guest Service

Cher Joran,Merci infiniment pour votre gentille appréciation.Nous sommes ravis d'apprendre que la qualité de notre literie a contribué à votre confort et que notre petit-déjeuner a su ravir vos papilles. Votre satisfaction concernant le service reçu nous tient particulièrement à cœur et nous sommes heureux que notre équipe ait été à la hauteur de vos attentes. Nous espérons que l'ambiance de notre Pentalounge et les services disponibles 24h/24 ont également contribué à une expérience mémorable.Ce serait un plaisir de vous recevoir à nouveau. Sincères salutations,Guest Service

Beste gast,Hartelijk bedankt voor uw enthousiaste aanbeveling.Het doet ons goed te horen dat u ons personeel vriendelijk en behulpzaam vond.We zijn blij dat het eten naar wens was en u de prijs-kwaliteitverhouding kon waarderen.Ons team streeft ernaar om elke gast een comfortabel verblijf en een uitstekende service te bieden.Hartelijke groet,Guest Service

Dear Mallorie,Thank you for taking the time to review your stay.We're thrilled to hear that our staff made a great impression and that you found your room to be impeccably clean. It's wonderful to know that our proximity to the airport contributed to the convenience of your stay. Our team strives to maintain high standards of cleanliness and service, so your feedback is particularly rewarding.We take note of your mention regarding the hotel's condition and appreciate your candidness. Rest assured that we are continuously working on maintaining and improving our facilities to ensure a comfortable experience for all our guests.It would be a pleasure to welcome you back. Best wishes,Guest Service

Beste Kim,Hartelijk dank voor deze mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Hartelijke groeten,Guest Service

Hola Marc,Nos complace saber que valoró la cercanía al aeropuerto y el buen equipamiento de nuestro gimnasio, abierto las 24 horas. Además, nos alegra que haya disfrutado de la disponibilidad de nuestra pizza a cualquier hora, ideal para esos momentos en los que el hambre no entiende de horarios. Lamentamos que no dispongamos de servicio de traslado al aeropuerto, sin embargo, nos satisface que haya encontrado conveniente la opción del bus de línea para llegar en aproximadamente 15 minutos. Agradecemos mucho sus comentarios sobre la limpieza y comodidad de las habitaciones, así como el estado del hotel y el servicio; nos esforzamos continuamente por ofrecer la mejor experiencia a nuestros huéspedes.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,Guest Service

Cher hôte,Merci pour votre commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous accueillir à nouveau.Bien à vous.Guest Service

Dear Marianne,Thank you for your review of your recent stay.We're glad to hear that you found our hotel clean and appreciated the condition of our property.It's also pleasing to know that the comfort of your room met your expectations.Regarding the lack of USB chargers, we understand the convenience they offer, and while we currently provide standard sockets by the bed, we'll certainly keep your feedback in mind as we continually strive to improve our guest experience.All of the team really do hope we may welcome you back in the future. Kindest regards,Guest Service

Dear Rafal,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of welcoming you back on many more occasions in the future.Best regards,Guest Service

Cher Hugues,Merci pour ce charmant commentaire !Nous sommes ravis que vous ayez trouvé notre emplacement près de la gare de Diegem pratique pour vos déplacements et que vous ayez apprécié la propreté de votre chambre ainsi que la condition générale de notre hôtel. Il est gratifiant de savoir que vous avez été satisfait à 100% par notre service et le confort de votre chambre. Nous espérons que le style moderne de notre hôtel et notre Pentalounge vous ont permis de passer des moments agréables.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Guest Service

Cher Fabrice,Merci de partager votre expérience.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous recevoir chez nous à nouveau. Sincères salutations,Guest Service

Chère Raïssa,Merci d'avoir partagé votre excellente expérience chez nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous accueillir de nouveau bientôt pour une autre expérience de qualité,Guest Service

Cher Lamin,Merci pour ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Guest Service

Dear Mélanie,Thank you very much for this kind review of your stay.We are glad that you had a pleasant stay with us and appreciated our convenient location. We look forward to the pleasure of welcoming you back. Many thanks again,Guest Service

Beste Martin,Bedankt voor uw enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Guest Service

Querida Melissa,Muchas gracias por su magnífica valoración.Nos complace saber que nuestra ubicación fue conveniente para sus planes de viaje y que nuestro personal contribuyó a hacer su estancia agradable. Agradecemos sus amables palabras sobre nuestro bar y el detalle de las aguas de cortesía, elementos que ciertamente hacen que nuestros huéspedes se sientan bienvenidos y cuidados.Contentos por su buena estancia, esperamos poder ofrecerle nuevas experiencias muy pronto. Reciba nuestros mejores saludos,Guest Service