Dear Setsuko,Thank you for taking the time to share your feedback with us.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you.We hope we can provide you with an improved stay in the future.Kind regards,Cindy Cornelis, General Manager

Dear Sevak,Thank you for taking the time to share your review.We're pleased to hear that you found our Wi-Fi service and the cleanliness of our hotel to be satisfactory. Our team works hard to maintain a high standard of hygiene and connectivity for all our guests. However, we're sorry to hear that some aspects of your stay did not meet your expectations. We aim to provide efficient space utilization with our Cocoon design, which includes unique room features such as the in-room shower concept. While we understand that preferences vary, we do provide all necessary linens for our guests' comfort. Our hotel information does outline the amenities provided and, we strive to offer a comfortable experience at a budget-friendly price.We hope that you will allow us the opportunity to provide you with an improved stay in future. Best regards,Cindy Cornelis, General Manager