外観
利用可能日を確認

メルキュール ブリストル ノース ザ グランジ ホテルの口コミ

4 out of 5
メルキュール ブリストル ノース ザ グランジ ホテル
Old Gloucester Road, Northwoods Winterbourne, Bristol, England

口コミ

7.6

良い

評価 10 - 606 件の口コミ中 172 件が非常に良い" "
評価 8 - 606 件の口コミ中 224 件が良い" "
評価 6 - 606 件の口コミ中 118 件が普通" "
評価 4 - 606 件の口コミ中 58 件が不満" "
評価 2 - 606 件の口コミ中 34 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

6.8/10

設備とサービス

7.2/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

2/10 (非常に不満)

野良猫、広島県

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
最悪の立地
Bristol とあれば Brisutol 市内と想定して予定をたてたが、とんでもない田舎で道は狭くウォーキングは危なくできない上に、Bristol 市内まで車で２０分以上のドライブ。重たい荷物があったが、エレベータがないので持ち上げて、腰を痛めるというおまけ付き。紹介するときはこのような状態をはっきりとさせ、次の犠牲者が出ないようにして欲しい。

4/10 (不満)

Dawn

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
£125 for a one night stay without breakfast. Might have been worth it if the room we got was as shown on the website but it was more like very poor staff accommodation with early “MFI” cheap furniture and tatty headboard. Extremely sad and dated. Took some photos but can’t seem to add them. A hotel/b&b simply meeds to get the rooms right but this hotel has failed. Please arrange refund.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Barbara

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Characterful property in open countryside with good free parking. A car is needed for getting about as no immediate public transport (40 minute walk to nearest bus stop). Set in lovely grounds with seating outside for warmer days and plenty inside when it isn't so nice. Large room with bath and shower though minmal sockets and not near bed. Good for relaxing and not being distracted by phones. There was an event on the evening we stayed but music stopped by 11pm. Great for a relaxing break.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Joanne

家族旅行, グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
So many things wrong with rooms. Had no water from shower so was unable to shower in the morning. Toilet didn’t flush in another friends room. Reception had a long list of complaints from many guests on checking out.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Lovely hotel. Well looked after.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Samantha

Lovely setting.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Some of the outer areas of the hotel could do with a facelift and the mews at the side was a bit scruffy. Bins and laundry trolleys on show. Saying that, with a bit of love it could be a great period destination. Communal areas were smart and the staff were very polite and welcoming.
2024 年 3 月に 2 泊滞在
Constance Taylor-Heath Receptionからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Lisa, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your constructive comments regarding the outer areas of the hotel and the mews, as well as your suggestion for improvement.On a positive note, we are pleased to hear that you found our communal areas to be smart and our staff to be polite and welcoming. Guest satisfaction is our top priority, and we are glad that these aspects of your experience met your expectations.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future, where we can provide you with an even more enjoyable stay.Best Wishes, Constance Taylor-HeathReceptionMercure Bristol North The Grange Hotel

10/10 (非常に良い)

DAVE

Far better experience than anticipated after reading a few negative reviews; took a chance because I liked the location. Did not risk dining fully based upon reviews but enjoyed a couple starters with a glass of wine… from what I saw around me the food and wine is overpriced . The stairs are a challenge. I would definitely return.
2024 年 3 月に 1 泊滞在
Connie Reception Mercure Bristol North The Grangeからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Dave, Thank you for taking the time to share your experience with us. We're thrilled to hear that your stay exceeded your expectations. Your feedback is valuable to us, we understand that our stairs can be challenging for some guests, and we appreciate your understanding in this matter. In future, if you contact our reception team prior to your stay, we are more than happy to allocate a ground floor room where available to enhance you stay. We're delighted to know that you would return, and we look forward to welcoming you back for another enjoyable stay. Best Wishes, Connie ReceptionMercure Bristol North The Grange Hotel

6/10 (普通)

Andrew

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pluses: We liked the idea of staying at a heritage property, learned something of the Grange history. Minuses: This hotel desperately needs updating and attention to detail: scuffed walls and trim throughout; water damage on walls near skylights; spotty drapes in dining room; carpets needing steam cleaning; staff ignored or failed to see litter on dining room floor, uncollected soiled dishes left in hallway.
2024 年 1 月に 2 泊滞在
Connie Receptionからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Andrew, Thank you for taking the time to provide us with your feedback. We're pleased to hear that you appreciated the heritage aspect of staying at our property and found value in learning about The Grange history. However, we sincerely apologize for the shortcomings you experienced during your stay.We appreciate your valuable feedback as it helps us to identify areas for improvement. We hope that you will consider giving us another chance in the future to provide you with a much-improved experience.Best Wishes, Connie ReceptionMercure Bristol North The Grange Hotel

6/10 (普通)

Nev

出張
良かった点 : 清潔度、スタッフとサービス
Another stay here, and I will be looking for a local alternative. Why? Not horrendous things in themselves, but the sum total really. Hugely overpriced. Evening food was just average. Creamy floorboards from nearby rooms meant annoying noise at all hours of the night. The entire hotel didn’t have a single bottle of water to give or sell, and haven’t had any for a while I was advised. However, there are a number of supermarkets within 10 minutes drive, why has the hotel not gone there and got water for guests? Laziness, no other excuse. If guests are most important, make the effort to fix this fundamental issue. The room I had was at least the 3rd room I’ve had here and all are bland, uninviting, unimaginative and dull. The lack of 3 pin plugs near the bed is also annoying when trying to sit on the bed while charging a device, which was impossible.
2024 年 1 月に 1 泊滞在
Frankieからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi Nev,Thank you for sharing your experience with us. I'm truly sorry to hear that your recent stay fell short of your expectations. We hope that you'll consider giving us another opportunity to exceed your expectations during your next visit. Please feel free to reach out to our team directly if there's anything else we can assist you with.Best wishes,FrankieFront Office ManagerMercure Bristol North The Grange

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Frankieからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi,Thank you for your 5 star review.We hope to see you again soon!Best wishes,FrankieFront Office ManagerMercure Bristol North The Grange

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay, will book again to stay longer
Excellent stay, very good meal in the Fork. Good breakfast with good service. Large room , comfortable bed. (Hot tap to bath very very slow, only down point)
2024 年 1 月に 1 泊滞在
Frankieからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Janet,We're thrilled to hear that you had an excellent stay with us! Thank you for taking the time to share your positive feedback. We're delighted that you enjoyed your dining experience.We look forward to welcoming you back for another memorable stay with us!Best wishes,FrankieFront Office ManagerMercure Bristol North The Grange

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A lovely night out
Murder mystery evening . Great food, entertainment and accommodation. Staff friendly and helpful.
2024 年 1 月に 1 泊滞在
Frankieからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear lisa,Thank you for your 5 star rating.We are glad you enjoyed our murder mystery evening!We look forward to seeing you again soon!Best wishes,FrankieFront Office ManagerMercure Bristol North The Grange

8/10 (良い)

Gillian

良かった点 : 清潔度、スタッフとサービス
Lovely setting and convenient for Bristol city
We use this hotel at least twice a year to visit family who live very close by. Very convenient for getting into Bristol city and surrounding area. Hotel is in a beautiful setting and has a large carpark.. Hotel decor a little tired and some very creaky floor boards in bedroom. But it is clean and get a good breakfast.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Partner’s 50th birthday
Lovely friendly staff, made my partner’s 50th birthday weekend very special. Had a really lovely stay. The hotel was fab.
2023 年 12 月に 2 泊滞在
Frankieからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Sarah,Thank you for your positive words regarding your stay at The grange.We are glad you had a lovely stay and we look forward to welcoming you back soon!Best wishes,FrankieFront Office ManagerMercure Bristol North The Grange

10/10 (非常に良い)

Debbie

2023 年 11 月に 1 泊滞在

6/10 (普通)

Dean

出張
良かった点 : 清潔度、スタッフとサービス
Too remote. A bit basic for a 4 star hotel, my room was a little too cold and draughty. Good menu and service.
2023 年 11 月に 2 泊滞在
Frankie からの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Dean,Thank you for taking the time to share your thoughts about your recent stay with us at The Grange. We appreciate your feedback, and I'm sorry to hear that your experience fell short of your expectations.However, I'm pleased to hear that you enjoyed our menu and experienced good service. We're constantly working to enhance our guests' experience, and your feedback helps us identify areas for improvement.We hope to see you again soon.Frankie Front Office ManagerMercure Bristol North The Grange hotel

8/10 (良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful old property with lovely grounds. Only slight criticism we were a bit cold in the bedroom as weather changed quite suddenly and heating was not on
2023 年 9 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 10 月 6 日)
Dear Susan,Thank you for your feedback regarding your recent stay at The Grange. we're pleased to hear that you enjoyed our wonderful old property and its lovely grounds. We appreciate your feedback regarding the heaters, this is something that we will bare in mind!Best Wishes,Frankie Front Office Manager Mercure Bristol North The Grange Hotel

8/10 (良い)

lucien

良かった点 : 清潔度、施設のコンディションと設備
Perfectly adequat for an overnight stay
2023 年 9 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 10 月 6 日)
Dear Lucien,Thank you for your high rating.We look forward to welcoming you back again.Best wishes,Frankie Front Office Manager Mercure Bristol North The Grange Hotel

2/10 (非常に不満)

Craig

2023 年 4 月に 3 泊滞在

10/10 (非常に良い)

Elsbeth

ペット同伴の旅行, カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
The welcome from the lady on reception was outstanding, what a great member of the team! The lady who was on breakfast duty, again very friendly. The grounds were lovely for the dogs to have a stretch and a run. From then on it went downhill quite rapidly. Communal areas around bar not cleaned and we were told we could sit and eat our food here with the dogs but the tables were to low and not suitable to eat at so decided to eat in our room (£5.00 charge) the food arrived a burger which was supposed to be juicy was very crisp and over done( definitely didn’t look like the picture) and the macaroni cheese was an absolute joke hardly any sauce and penne pasta. Food of a low standard. No salt or pepper on tray or offer of any sauces. Another thing to look out for is the step from the room to the garden so we could let the dogs out ( which at the time sounded amazing) which after I had managed to unlock it was very dangerous. The step was over a knee deep and thank goodness it was light as I could of done a lot of damage to myself. This hotel has so much potential, and could be absolutely amazing given a make over, it has some exceptional staff as well as some staff who could do with some extra training, just needs some attention to the small things, get rid of the bathroom extras like sewing kits and spend the money on a lick of paint and a good spruce up then we would return, but sadly we would not choose to stay again in its current state.
2023 年 8 月に 1 泊滞在

8/10 (良い)

D

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
friendly staff, comfortable room and good value.
This was our base as we visited family in the area and had everything we needed - friendly staff, comfortable room and good value.
2023 年 8 月に 2 泊滞在
Frankie からの返信 (投稿日 : 2023 年 8 月 20 日)
Dear D,It's wonderful that you found the staff to be friendly, the room comfortable, and the overall experience to be good value for your stay.Thank you for your review!Best wishes, FrankieMercure Bristol North the Grange Hotel

10/10 (非常に良い)

alan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

8/10 (良い)

Gillian

気になった点 : 施設のコンディションと設備
Fits our needs
We have been using this hotel at least twice a year for many years now to visit family living close by. The hotel is set in a lovely location and very convenient for getting into Bristol city or further afield. It has a very large car park. The hotel is looking ‘tired’ and is in need of a refit especially the hotel room’s bathrooms. Servicing the rooms is a bit hit and miss which might be to do with shortage of staff as they seem to be hard to find when needed or very busy doing lots of jobs. Will still use this hotel, for its convenience for us and because we are aware of its issues and are prepared for this.
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Derek

2023 年 7 月に 1 泊滞在

6/10 (普通)

Darren

2023 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel, bath room dated and extracter fan didn't work and show was pointless. Room needs Aircon it was far to hot.
2023 年 6 月に 2 泊滞在
Frankie からの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Guest,Thank you for your feedback. We appreciate you for taking the time to share your comments. All feedback is discussed and listened too.We hope to see you again soon.Regards,Frankie Guest Services SupervisorMercure Bristol North the Grange Hotel

8/10 (良い)

Simon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
asked for a quiet room on booking and was given one on arrival... very happy
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Pauline

2023 年 6 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 7 月 27 日)
Thank you for your kind feedback, and we hope to see you again soon!Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

6/10 (普通)

WAYNE

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Superb!
Great hotel. Lovely staff and breakfast was excellent even as a buffet. Location is unbelievable! Chillin on a terrace with drink with lovely view is what we need. :)
2023 年 6 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 6 月 12 日)
Dear Guest,Thank you for leaving us a 5 star review! We hope to welcome you back again.Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

2/10 (非常に不満)

Fanny

Tuve un error de localización y jamás estuve allá necesito mi devolución de dinero
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dawn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a perfect getaway, lovely hotel and staff, who were both knowledgeable and helpful. A friendly welcome goes a long way. Will be staying again.
2023 年 4 月に 2 泊滞在

8/10 (良い)

l.b.kennerley

出張
良かった点 : 清潔度、スタッフとサービス
Stayed here twice in two weeks and was old on both occasions
2023 年 4 月に 1 泊滞在

8/10 (良い)

lee

出張
良かった点 : スタッフとサービス
Not very warm. Mentioned heat and was told they would look into.
2023 年 4 月に 2 泊滞在
Frankie からの返信 (投稿日 : 2023 年 4 月 15 日)
Dear Lee,Thank you for your rating.We appreciate your feedback!Regards, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

8/10 (良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Mike,Thank you for taking the time to leave a review regarding your recent stay at The Grange,We hope to see you again soon,FrankieFront Office ManagerMercure Bristol North The Grange Hotel

4/10 (不満)

Louise

2023 年 4 月に 1 泊滞在
Frankieからの返信 (投稿日 : 2023 年 4 月 15 日)
Thank you leaving us a review. FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

10/10 (非常に良い)

irene

2023 年 3 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Irene,Thank you for the 10/10 rating!We would love to welcome you back on the near future.Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

4/10 (不満)

Tricia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Our room was up a very winding staircase which was hard to find , very dark room , no view , radiator didn’t work , very noisy boiler couldn’t sleep on in the morning , very disappointing room Breakfast was lovely
2023 年 3 月に 1 泊滞在
Zoe からの返信 (投稿日 : 2023 年 3 月 16 日)
Dear Tricia,Thank you for taking the time to share your experience following your recent stay, I am sincerely sorry to hear you were disappointed with your room and will personally be investigating the issues you have raised. I am glad to hear you enjoyed your breakfast. I hope to welcome you back soon.Kind Regards,Zoe NickellsRooms Division Manager

8/10 (良い)

Christine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely staff
The staff were lovely, and very helpful. Our room was also very nice & clean. Only one small gripe…. The cooked breakfast wasn’t very warm. The hotplates didn’t appear to do their job. Also, the rotary toaster kept getting stuck. This kept the already busy staff very stretched. They could do with some better equipment 😁
2023 年 2 月に 1 泊滞在

8/10 (良い)

matt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Staff excellent, comfortable beds and general cleanliness. Breakfast great - evening meal average at best and in general hotel required sprucing up and/or modernising…
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Radoslaw

2023 年 2 月に 1 泊滞在
frankieからの返信 (投稿日 : 2023 年 2 月 24 日)
Thank you for leaving a 10/10 rating. We hope to see you very soon!Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

6/10 (普通)

Colin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 2 月 24 日)
Thank you for taking the time to review the hotel.Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

10/10 (非常に良い)

Suzan

2022 年 12 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 2 月 24 日)
Dear Suzan,Thank you for taking the time to review our hotel 10/10.We hope to see you soon in the near future.Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

10/10 (非常に良い)

Jackie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 3 泊滞在
Frankie からの返信 (投稿日 : 2023 年 2 月 24 日)
Thank you for your 10/10 rating.Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

10/10 (非常に良い)

Gillian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 3 泊滞在
Frankie からの返信 (投稿日 : 2023 年 2 月 24 日)
Dear Gillian,Thankyou for taking the time to leave us a 10/10 rating.Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

8/10 (良い)

Taryn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good for short stays...
2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

Darran

2022 年 11 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 2 月 24 日)
Dear Darran,Thank you for your 10/10 rating.Best wishes, FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

10/10 (非常に良い)

Max

2022 年 11 月に 1 泊滞在
Frankie からの返信 (投稿日 : 2023 年 2 月 24 日)
Dear Max,Thank you for leaving us a 10 star rating.We look forward to welcoming you back in the near future.Regards,FrankieGuest Services SupervisorMercure Bristol North the Grange Hotel

10/10 (非常に良い)

I

2022 年 10 月に 1 泊滞在