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Reviews of Cross Hands Hotel Old Sodbury by Greene King Inns

3 out of 5
Cross Hands Hotel Old Sodbury by Greene King Inns
Tetbury Road, Old Sodbury, Chipping Sodbury, Bristol, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 136 out of 412 reviews" "
Rating 8 - Good. 168 out of 412 reviews" "
Rating 6 - Okay. 66 out of 412 reviews" "
Rating 4 - Poor. 36 out of 412 reviews" "
Rating 2 - Terrible. 6 out of 412 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service
It was a very comfortable room, but a litte dated and scruffy round the edges. the staff were all really good - cheerful (moslty!) and friendly which helps a lot. I had a room on the ground floor which opened into the car park so wasn't keen on leaving the window open - it didn't have a lock 'airing' mode, but not a big deal. It felt safe enough. Food options were ecellent and the meal I had was great value for money.
Stayed 1 night in May 2024
Response from Donna on May 20, 2024
Thank you Sarah for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast was very poor everything was overcook and not hot
Stayed 4 nights in Mar 2024
Response from Donna on Apr 4, 2024
Thank you David for taking your time to leave us a review, your feedback is appreciated

8/10 Good

Simon, Market Bosworth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room with spacious en-suite, Great breakfast with lots of choice - cooked and continental.
Stayed 4 nights in Mar 2024
Response from Donna on Mar 16, 2024
Thank you Simon for taking your time to leave us such a great review, we are glad you enjoyed your visit and hope to see you again

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Donna on Mar 2, 2024
Thank you Eleanor for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 Good

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location outside Bristol
Great place local to Yate. Really wish they would take prepayment at the time of booking though!
Stayed 3 nights in Feb 2024
Response from Donna on Mar 2, 2024
Thank you John for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

4/10 Poor

Desmond

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in wasn't friendly or helpful. We asked if we could buy a sandwich or anything to eat. The time was 16.45. It said on the details that food was available until 9 pm. The woman told us NO we were too late and there was no tables available for a meal. The skirting boards where chipped, the room was cold, we turned on radiators which had cobwebs on the top and back of them. We asked for a blanket NO BLANKETS. We asked for an extra Duvet NO DUVET. We had to sleep in our thermals. The bed was clean. The young Barman was friendly and all we had to eat was crisps and a drink. We didn't have breakfast.
Stayed 1 night in Feb 2024
Response from Donna on Mar 2, 2024
Thank you Desmond for taking your time to leave us a review, I am sorry to hear that your visit was not up to our usual standards. If you would like to discuss this further please contact the hotel directly

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and tidy food superb. One beer can and mouse bate box in my room which i did not appreciate. I would stay again.
Stayed 1 night in Jan 2024
Response from Donna on Mar 2, 2024
Thank you Simon for taking your time to leave us a review

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Donna on Feb 1, 2024
Thank you David for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from Donna on Jan 24, 2024
Thank you Jason for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
Not Great
If you’re a light sleeper don’t try this hotel.. Creeking floor boards, thin walls and noisy banging doors will keep you awake. Tired chain hotel with average rooms, dripping taps and broken shower hose. Nice location though…
Stayed 2 nights in Jan 2024
Response from Donna on Jan 24, 2024
Thank you Andrew for taking your time to leave us a review, your feedback is appreciated and we hope to see you again

6/10 Okay

Bryan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisey neighbours
Very noisey at night , tap dripping every night and in need of a good overall in general
Stayed 4 nights in Dec 2023
Response from Donna on Dec 22, 2023
Thank you Bryan for taking your time to leave us a review, your feedback is always appreciated. I am sorry to hear about the tap and will look into getting this fixed.

8/10 Good

Sandra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, friendly staff and ticked all the boxes for an overnight stay for work in Bath. Lovely old building which gave a quirkiness that I prefer over a modern, purpose built hotel. High ceilings, sloping floors and beautiful wooden beams. My room had a very comfortable bed and stylish furnishings. And the staff were friendly and helpful. Decor is a little tired and some of the food choices on the menu weren’t available on the night I stayed. Would book again
Stayed 1 night in Dec 2023
Response from Donna on Jan 24, 2024
Thank you Sandra for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service
Staff were great and very friendly. Property is a little tired and needs some mending and painting but for a nights stay close to Bath it was excellent value.
Stayed 1 night in Nov 2023
Response from Donna on Nov 28, 2023
Thank you Hannah for taking your time to leave us a review. I have passed your comments over to our property team

4/10 Poor

Neisha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and they insisted we pay before we see the room, we now know why. Dirty, unclean rooms, marked tea cups. Bathroom door did not shut nor did shower cubical, door off runners. Noisy and had a musty smell. We nearly didnt stay but were 3 hrs away from home
Stayed 1 night in Nov 2023
Response from Donna on Mar 2, 2024
Thank you Neisha for taking your time to leave us a review, I am sorry to hear that your visit was not up to our usual standards. If you would like to discuss this further please contact the hotel directly

6/10 Okay

Steven

Traveled with partner
Liked: Staff & service
It was convenient and reasonably priced, but it was very cold in the room and there was loud music playing all night
Stayed 2 nights in Nov 2023
Response from Donna on Nov 24, 2023
Thank you Steven for taking your time to leave us a review. I am sorry to hear that your stay was no up to our usual standard and am still investigating as to where the music was coming from

10/10 Excellent

sharon, island pond

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Donna on Nov 8, 2023
Thank you Sharon for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

6/10 Okay

Graham

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Don't like cold showers
The hotel itself is decent enough. Room comfortable, but no hot water in the shower in the morning. Reported to reception and met with the standard "I do apologise" which roughly translated means "oh well, not much you can do about that now". Poor.
Stayed 1 night in Oct 2023
Response from Donna on Oct 18, 2023
Thank you Graham for taking our time to leave us a review, we are investigating as why there was no hot water

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Donna on Nov 8, 2023
Thank you Andrew for taking your time to leave us a review, your feedback is appreciated. Is there anything we could do to improve your score?

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Donna on Oct 11, 2023
Thank you John for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again

6/10 Okay

Howard

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Donna on Oct 3, 2023
Thank you Howard for taking you time to leave us a review

8/10 Good

Robert

Traveled with family
1
Stayed 1 night in Sep 2023
Response from Donna on Oct 3, 2023
Thank you Robert for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Ester

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place to stay!
Stayed 2 nights in Sep 2023
Response from Donna on Sep 22, 2023
Thank you Ester for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Donna on Sep 22, 2023
Thank you Martin for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and beer
My second stay. Ticked all my boxes, comfort, good bed and shower, great steak, well kept beer. As always, maybe 1 more front of house staff member would not go amiss. Everyone friendly and pleasant. Will stay again when next in the area. Love the garden in the sun.
Stayed 1 night in Aug 2023
Response from Donna on Aug 18, 2023
Thank you Steve for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
I like this place and we enjoyed our brief stay I have eaten here a few times Lovely feel about the place But bit of painting is needed
Stayed 1 night in Aug 2023
Response from Donna on Aug 16, 2023
Thank you Jane for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

2/10 Terrible

Colin

Stayed 3 nights in Jul 2023
Response from Donna on Aug 5, 2023
Thank you Colin for taking your time time to leave us a review. Your feedback is appreciated

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Donna on Jul 26, 2023
Thank you Paula for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Minchael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Donna on Jul 25, 2023
Thank you Minchael for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Donna on Jul 25, 2023
Thank you Benjamin for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating
The staff at cross hands were so accommodating towards my needs this trip. I was attending a wedding that started at 12 and they allowed me to pick up my key on the understanding my room was not yet prepared and so didnt have access so I didnt have to return to check in. A small gesture that was a great help and allowed me to enjoy the day. The room was simple but spacious and came with a fan to help keep cool on a humid night.
Stayed 1 night in Jul 2023
Response from Donna on Jul 11, 2023
Than you Erin for taking your time to leave us such a excellent review, we are glad you enjoyed your visit and hope to see you again

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great quiet location.
Lovely quiet area with ample parking. Hotel room and furnishings can be updated but the water pressure was excellent.
Stayed 3 nights in Jul 2023
Response from Donna on Jul 11, 2023
Thank you Jennifer for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Good food, and friendly staff. Single room was OK although wasn’t keen on the broken window latch for a ground floor room… Plenty of parking and easy to get to, just 15 mins from Bristol..
Stayed 1 night in Jul 2023
Response from Donna on Jul 11, 2023
Thank you Anthony for taking your time to leave us such a great review. We will look into the window latch and hope to see you again

6/10 Okay

Terence

Traveled with partner
Liked: Cleanliness, staff & service
Room was in need of redecoration and old single glazed windows were in poor condition.Beds were comfortable and it was very quiet.
Stayed 2 nights in Jul 2023
Response from Donna on Jul 6, 2023
Thank you for taking your time to leave us a review, your feedback is appreciated. I have passed your comments over to our property team

8/10 Good

Jason

Stayed 1 night in Jul 2023
Response from Donna on Jul 5, 2023
Thank you Jason for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Clive

Stayed 1 night in Jul 2023
Response from Donna on Jul 4, 2023
Thank you Clive for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

2/10 Terrible

Richard

Stayed 1 night in Jun 2023
Response from Donna on Jun 20, 2023
Thank you Richard for taking your time to leave us a review, your feedback is appreciated

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal property to stay at when attending an event at Westonbirt Artobortum. Very friendly and welcoming staff. Plenty of parking and is on a quiet location where you can sit back and relax in the garden. Will definitely bexreturning
Stayed 2 nights in Jun 2023
Response from Donna on Jun 17, 2023
Thank you Deborah for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

4/10 Poor

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Donna on Jun 10, 2023
Thank you John for taking your time to leave us a review, your feedback is always appreciated

8/10 Good

Emma

Stayed 2 nights in May 2023
Response from Donna on Jul 4, 2023
Thank you Emma for taking your time to leave us a review your feedback is appreciated

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite
Stayed 1 night in May 2023
Response from Donna on May 30, 2023
Thank you Paul for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to se you again

8/10 Good

Angela

Traveled with group
Liked: Staff & service
Helpful friendly staff . Excellent safe parking . Loved the adjoining ‘ancient orchard ‘.room ok though rather too warm . Please think about lighter weight duvets for summer!
Stayed 1 night in May 2023
Response from Donna on May 30, 2023
Thank you for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Very poor service was phoned up to let me now no hot water was promised it would be fixed next day no call second day on my arrival back at hotel from work 7 .oclock to find still no hot water only to be told you would have to see manager in morning boiled kettle to fill sink for a wash i booked myself another hotel for the rest of my stay seen manager in morning who gave me a refund for the night i was not staying and £20 for my 2 nights of no hot water
Stayed 3 nights in May 2023
Response from Donna on May 30, 2023
Thank you for taking your time to leave us a review your feedback is appreciated

4/10 Poor

Mark

Stayed 1 night in Apr 2023
Response from Donna on Apr 15, 2023
Thank you Mark for taking your time to leave us a review, your feedback is appreciated

10/10 Excellent

Pavitar

Stayed 2 nights in Apr 2023
Response from Donna on Apr 12, 2023
Thank you for taking your time to leave us a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 Good

Adam

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Would recommend for value
Stayed 4 nights in Mar 2023
Response from Donna on Apr 4, 2023
Thank you Adam for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Harry

Stayed 1 night in Mar 2023
Response from Donna on Mar 14, 2023
Thank you Harry for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very little heating in bathroom
Stayed 1 night in Feb 2023
Response from Donna on Mar 8, 2023
Thank you Susan for taking your time to leave us a review. We are glad you enjoyed your stay and we hope to see you again

10/10 Excellent

Carolyn

Traveled with partner
good value , nice staff , good food reasonable priced restaurant . comfy beds , clean , cant fault it
Stayed 1 night in Mar 2023
Response from donna on Mar 8, 2023
Thank you Carolyn for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Michael

Stayed 1 night in Feb 2023
Response from Donna on Feb 28, 2023
Thank you Michael for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Donna on Feb 28, 2023
Thank you Melanie for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again