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オークス ブリスベン ミューズ スイーツの口コミ

4 out of 5
オークス ブリスベン ミューズ スイーツ
141 Campbell Street, Bowen Hills, QLD

口コミ

8.6

非常に良い

評価 10 - 397 件の口コミ中 199 件が非常に良い" "
評価 8 - 397 件の口コミ中 133 件が良い" "
評価 6 - 397 件の口コミ中 45 件が普通" "
評価 4 - 397 件の口コミ中 13 件が不満" "
評価 2 - 397 件の口コミ中 7 件が非常に不満" "

8.8/10

清潔度

8.4/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Shigetoshi

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 12 月に 3 泊滞在
Ty Gutzke - Hotel Managerからの返信 (投稿日 : 2020 年 2 月 24 日)
Thank you for your positive feedback!

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
ホテルは居心地良く過ごせましたが、アパートメントホテルなのに、周りにスーパーやレストランがなく立地的には不便かなと思いました。

10/10 (非常に良い)

Natasha

良かった点 : 清潔度、施設のコンディションと設備
Very clean, friendly helpful staff.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Melissa、BARGARA

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
A lovely property close to RBWH which was our reason for staying. $29 per night for parking is disappointing given the price per room is higher than other local properties, but still the convenience of location outweighs this. Lovely staff and well equipped.
2024 年 3 月に 2 泊滞在

6/10 (普通)

Sandy

カップルで旅行
I was very surprised to have to pay an extra $29 for car parking on top of hotel costs … i have heard that car parking was free for people with medical appnts at hospital . The WIFI was not working and was told to call IT to fix for me. Very poor service. Our television in bedroom had no remote so could not even turn television on
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Nancy

気になった点 : 清潔度、客室の快適度
Give this place a miss!
Dirty apartment Broken shower head Rust throughout kitchen & bathroom Carpets very dirty No wifi Foxtel didn’t work- said they would send someone to fix it. 24hrs & still waiting Terrible smell- cat urine in hallway
2024 年 2 月に 2 泊滞在
Roseからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Nancy,I am sorry to hear that you \were disappointed with your stay with us. This is not the experience we want our guests to have. Someone went up to check the smell in the hallway and they could not detect it. Just the same, we sprayed a deodoriser and contact a carpet cleaner to clean the hallway carpets.We do have Wi-Fi in the apartments, but Foxtel is in the process of being upgraded so the infrastructure is currently down.

6/10 (普通)

Tracey

家族旅行
The shower hose broken The shop holder in shower broken Washing machine small and really noisey The washing machine drawer broken No water in fridge on arrival or snacks No snack machine in complex No restaurants in area
2024 年 2 月に 2 泊滞在

8/10 (良い)

Deanne

小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
I was originally booked in at another Oaks property but as they were undergoing renovations was transferred to the iStay. Overall great location. Nice sized rooms and property. Could do with a bit of a makeover to freshen it up and little. Bathroom looked as though however it had not been cleaned for some time with mould in shower including grout, door and soap holder.
2022 年 9 月に 2 泊滞在

2/10 (非常に不満)

Michaela

2022 年 4 月に 1 泊滞在

8/10 (良い)

Bronte

良かった点 : 清潔度、施設のコンディションと設備
2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location is ideal for my requirements, friendly helpful staff.
2022 年 3 月に 3 泊滞在

8/10 (良い)

Sheree

良かった点 : 清潔度、客室の快適度
Great spot.
Room 2302. Lovely spot but a couple of complaints about the unit - shower nozzle wouldn’t stay in place- kept falling - had to tie it in knots. Kitchen sink plug useless - kept losing washing up water. Wet tiles and slippery! Even before all the rain! Beautiful pool and lovely guy on reception on Sunday morning.
2022 年 2 月に 2 泊滞在

10/10 (非常に良い)

Dr. Darren

2022 年 2 月に 2 泊滞在

4/10 (不満)

Tamara

気になった点 : 清潔度、施設のコンディションと設備
2022 年 2 月に 1 泊滞在

8/10 (良い)

peter

良かった点 : 設備とサービス、施設のコンディションと設備
Great location easy to get around
2022 年 1 月に 3 泊滞在

6/10 (普通)

sandra

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2022 年 1 月に 1 泊滞在

10/10 (非常に良い)

Aimee

出張
良かった点 : 清潔度、施設のコンディションと設備
Wonderful stay, bed and facilities amazing.
2022 年 1 月に 2 泊滞在

4/10 (不満)

Inia

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度
Not the best place to stay for a holiday. Good over night stay. Right next to freeway and Hospital on the other side. Make sure you ask them if the parking is free or not as they say it’s hotel parking and then when you check out they sting you for $25 per night for parking. What a joke.
2021 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、客室の快適度
2021 年 12 月に 3 泊滞在

10/10 (非常に良い)

Kellie

グループ旅行
Really good room, clean with nice comfortable beds. However, there was no dishcloths, we couldn't turn the light on in the second bedroom. And there was no power points in the ensuite. Reception was lovely and the grounds were beautiful too
2021 年 11 月に 1 泊滞在

6/10 (普通)

Jessica

良かった点 : 客室の快適度
2021 年 11 月に 3 泊滞在

4/10 (不満)

Simone

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hallway was dark and dingy with nothing on the walls. The bathroom wasn't very clean and there was dirt on wall. The TV remote batteries were dead, but the guy at reception was able to help with that. We weren't told that we would have to pay for parking and then it was just added when I paid. It was okay for one night but I wouldn't stay there for any longer.
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Susan

良かった点 : 清潔度、客室の快適度
Good stay
Apartment was spacious and clean. Very conveniently located to the RBWH Quite had a good night sleep
2021 年 10 月に 1 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2021 年 10 月に 1 泊滞在
FOからの返信 (投稿日 : 2021 年 10 月 31 日)
Thank you for staying with us at Oaks Brisbane Mews Suites!

8/10 (良い)

nigel

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
It was clean modern roomy had everything in it. The self containment was grt clean bedding aswell as some free foxtel channels. Close to the city grt pool gym and sauna overall a grt stay.
2021 年 10 月に 3 泊滞在
Oaks Mews Receptionからの返信 (投稿日 : 2021 年 10 月 14 日)
Thank you for your feedback on your recent stay with us at Oaks Brisbane Mews Suites! We hope to see you again sometime soon. Kind regards, Oaks Mews Reception

8/10 (良い)

russell

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2021 年 10 月に 1 泊滞在

8/10 (良い)

Jarah

グループ旅行
良かった点 : 清潔度、客室の快適度
Large apartments city edge
Stayed here overnight for a bday in a three bedroom. Apartment seemed outdated and could definitely do with new carpets which was a bit of a surprise for a four star property. The unit was spacious with a massive wrap around balcony and full facilities.The outdoor gardens were nice and friendly reception staff
2021 年 5 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

Was not quite up to the cleanliness statement made. Bathroom needed more care.
2021 年 4 月に 3 泊滞在

10/10 (非常に良い)

allan

良かった点 : 清潔度、客室の快適度
2021 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was located so close to the RBWH. As we were visiting for a medical procedure it was perfect. The room was spacious, clean and quite. Would definitely stay here again
2021 年 1 月に 2 泊滞在

8/10 (良い)

Scott

出張
良かった点 : 清潔度、客室の快適度
Great stay for business. busy overpass nearby but excellent soundproofing glass doors - slept soundly. On-site parking a little steep at $25 a night though
2020 年 12 月に 2 泊滞在
Mews Front Officeからの返信 (投稿日 : 2020 年 12 月 7 日)
Thank you for your feedback! We are happy to hear your enjoyed your stay with us. I am sorry though, if you found the car parking price a little steep. Our car parking prices are competitively priced within the area.

10/10 (非常に良い)

宿泊されたお客様

2020 年 11 月に 1 泊滞在
Mews Front Officeからの返信 (投稿日 : 2020 年 12 月 7 日)
Thank you for your feedback. We are happy to hear you enjoyed your stay with us!

10/10 (非常に良い)

Dennis、Tin Can Bay

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location was perfect for an event near the Showgrounds!
2020 年 11 月に 1 泊滞在
Filipa Pimentel - Hotel Managerからの返信 (投稿日 : 2020 年 11 月 25 日)
Dear Dennis, Thank you for your feedback regarding your recent stay with us. I am happy to hear our location suited the purpose of your stay and we hope to see you return again soon. Kindest regards,

10/10 (非常に良い)

Karen、Hervey Bay

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The Oaks Brisbane Mews Suites is my "Go-to" place when I stay in Brissy. I have stayed on occasions due to proximity to RBWH and other times just because of the serenity, helpful staff and sheer comfort, even though it may be a bit further from my destination.
2020 年 10 月に 2 泊滞在
Filipa Pimentel - Hotel Managerからの返信 (投稿日 : 2020 年 10 月 21 日)
Dear Karen, Thank you for your wonderful feedback regarding your recent stay. I am very happy that we are your hotel of choice and appreciate the loyalty to our brand! We hope to welcome you back again soon.

10/10 (非常に良い)

HappyAz、Rockhampton

出張, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property was great for our family of 6, 4 of whom are teenagers. It was a great size for us, stylish and modern with good size rooms. The balcony opened up towards a lovely Japanese garden and pond with a beautifully green lawn. Amenities were also great for our one week stay with a well equipped gym and nice size swimming pool. The staff were very friendly, welcoming and helpful and are an asset to the Hotel. We will definately stay here again.
2020 年 9 月に 4 泊滞在
Oaks Mewsからの返信 (投稿日 : 2020 年 9 月 29 日)
Dear HappyAz, Thank you for taking the time to give us a perfect 5 stars review. I am pleased to hear that you found our property and the facilities to be suitable for your family needs. Our team members will be delighted to see your positive feedback. We are looking forward to welcoming you back in the future. Kind regards, Front Office

8/10 (良い)

Lois、Bowen

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Friendly efficient check in staff. Clean apartment. Brilliant set up for self catering stay. Comfy beds. Balcony. I was a bit short on kitchen equipment but housekeeping brought me what I needed straight away. Definitely will stay there again if we need to be in that area.
2020 年 9 月に 4 泊滞在
Front Officeからの返信 (投稿日 : 2020 年 9 月 17 日)
Dear Lois, Thank you for taking the time to provide us a great review on your last stay with us. I am very pleased to see that you enjoyed the apartment setup as well as the comfortable bed. Our reception and housekeeping staff will be delighted to hear your positive feedback on their friendliness and efficiency. We hope to see you again in the near future. Best regards, Oaks Mews

10/10 (非常に良い)

宿泊されたお客様

2020 年 9 月に 2 泊滞在
Front Officeからの返信 (投稿日 : 2020 年 9 月 11 日)
Dear Guest, Thank you for your 5 stars rating. We hope to see you again in the near future. Kind regards, Oaks Mews

8/10 (良い)

Nikita

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度
The hotel itself was pleasing, staff were lovely and rooms spacious with nice furniture and comfortable beds. Landscaping and positioning to the hospital for our medical needs perfect. The true let down was the cleaning. The bathroom was a disappointment with built up grime, calcium and Mildew in the shower and hairs from the previous guest. This hotel has all the makings to be fantastic. They just need better cleaners.
2020 年 8 月に 3 泊滞在
Filipa - Front Office Managerからの返信 (投稿日 : 2020 年 8 月 17 日)
Dear Nikita, Thank you for providing feedback regarding your recent stay. Although I am happy to hear you enjoyed most of your stay, I am disappointed that the cleanliness in the bathroom was not up to your standards. Please rest assured that your feedback has been shared with the Housekeeping Manager for further investigation. I thank you again for your feedback and despite your comments, we hope to see your return again soon. Kindest regards,

10/10 (非常に良い)

Sheena

良かった点 : 清潔度、客室の快適度
Great location
Wonderful supportive staff at the hotel. Very convenient location being a 2 minute walk to the hospital. I would highly recommend staying here.
2020 年 7 月に 5 泊滞在
Filipaからの返信 (投稿日 : 2020 年 7 月 13 日)
Thank you for your fantastic review Sheena! I am very happy to hear you enjoyed your stay with us and more importantly, the customer service you received from the team.

2/10 (非常に不満)

Julia

家族旅行
2020 年 6 月に 2 泊滞在
Filipa Pimentel - Front Office Manager からの返信 (投稿日 : 2020 年 6 月 16 日)
Thank you for your feedback. I am sorry to hear you did not enjoy your stay with us. Are you able to provide additional feedback regarding why you did not enjoy your stay so that I can investigate your comments further? Please feel free to contact me directly on fommews@theoaksgroup.com.au.

8/10 (良い)

sathyaraj

出張
良かった点 : 清潔度、客室の快適度
2020 年 6 月に 4 泊滞在
Filipa Pimentel - Front Office Managerからの返信 (投稿日 : 2020 年 6 月 14 日)
Thank you for your feedback sathyaraj. Please let us know if there is anything further we can do to improve your overall rating form an 8 to a 9 or a 10.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、客室の快適度
Noisy neighbours on weekends
If you don't mind to people making a noise all night partying in weekends this should be a good place. During the week its great to stay.
2020 年 5 月に 7 泊滞在
Filipa Pimentel - Front Office Manager からの返信 (投稿日 : 2020 年 6 月 7 日)
Thank you for providing feedback regarding your recent stay. Please accept my sincerest apologies for any noise you experienced from neighbouring units and any inconvenience this may have caused. As you may be aware, we have a zero party policy in place so for future, please do not hesitate to contact us so that our security team can attend to these noise complaints. I thank you again for your feedback and hope to see you return soon for a more enjoyable experience.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度
2020 年 6 月に 1 泊滞在
Mews Teamからの返信 (投稿日 : 2020 年 6 月 4 日)
Thank you for your feedback regarding your recent stay. I am very happy to hear you enjoyed your stay with us and we look forward to seeing you return again soon!

8/10 (良い)

Thurl

2020 年 5 月に 2 泊滞在
Filipa Pimentel - Front Office Managerからの返信 (投稿日 : 2020 年 5 月 31 日)
Thank you for your feedback. We are happy to hear you enjoyed your stay. Please let us know if there is anything further we can do to improve your overall rating of 8 to a 9 or a 10.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely staff at reception and very helpful. Nice hotel.
2020 年 3 月に 1 泊滞在
Ty Gutzke - Hotel Managerからの返信 (投稿日 : 2020 年 4 月 6 日)
Thank you for this wonderful feedback. We are happy to hear that you enjoyed your stay

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備
Property is in very poor condition. Rooms and building are run down and very unclean. Musty smell throughout.
2020 年 2 月に 2 泊滞在
Ty Gutzkeからの返信 (投稿日 : 2020 年 2 月 19 日)
Thank you for this feedback. Please feel free to contact our friendly Reception team if there were any specific issues in your apartment, or something that you think we could do to improve. We take great pride in providing our guests with a clean and comfortable stay and it is disappointing to hear to hear that we fell short on this occasion.

10/10 (非常に良い)

Burnie、Australia

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
I love it because it was walking distance to the RBWH. Walking through the garden was very peaceful. When my daughter saw the place she said "where are the pandas "
2020 年 2 月に 1 泊滞在
Ty Gutzkeからの返信 (投稿日 : 2020 年 2 月 19 日)
What great feedback! While we don't have any pandas, there is a family of goldfish and crayfish living happily in our garden pond, and some of our younger guests (and staff) take great pleasure in feeding our smallest residents each day. It is great to hear that you enjoyed our peaceful setting and hope to welcome you back again soon.

6/10 (普通)

宿泊されたお客様

2020 年 1 月に 1 泊滞在
Ty Gutzkeからの返信 (投稿日 : 2020 年 2 月 19 日)
Thank you for your feedback!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was very happy with the friendly & helpful staff. The apartment was neat & tidy, suited my needs. The convenience to the Royal Brisbane was my main interest of the property & I wasn't disappointed - a very easy walk.
2020 年 1 月に 3 泊滞在
Ty Gutzkeからの返信 (投稿日 : 2020 年 2 月 19 日)
Thank you for sharing this lovely feedback! We are very glad to hear that you enjoyed your stay at Oaks Mews.

8/10 (良い)

allan

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在
Ty Gutzke - Hotel Managerからの返信 (投稿日 : 2020 年 2 月 24 日)
Thank you for your feedback, Allan.