2/10 (非常に不満)
christina
家族旅行
2026 年 1 月 1 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was dirty and dated at check-in. Then we came to the room. It didn’t have any visible ocean view as advertised but still it was a good size as we were travelling with our 3 month old baby. We go to sit on the sofa in the room and realise there’s a huge portion of the wall with what looks like mold. As we had our young daughter with us we immediately alerted staff. Their only solution was to move us to another smaller room for the night and then move us to another room the second day as “that was the best they could do”. Both rooms were smaller than what we had booked and was a great inconvenience as we purposely had booked one room for our entire stay with a baby. No one helped us move. When we went down to collect our last things from the room they had pulled out the couch and saw the entire wall behind was covered in MOLD and a member of their staff began merely PAINTING OVER IT!
The whole property was dirty and unkept. Nothing like the pictures. (Definitely AI) The pool was ice cold and covered by a roof so we never used it. The food was mediocre and the service is the worst I have experienced traveling over 50 countries. I have stayed in cleaner and better kept hostels. They are not a 4 star hotel period. And for the price they charge I would never recommend them or any of their chains of hotels. Management left staff to deal with us and wouldn’t come out of their back room. So there was a lot of back and forth. Cowardly and unprofessional. Don’t waste your €€.
christina
2025 年 9 月に 7 泊滞在
