Boylston, MA

"Had to wait over 15 minutes to check in. Called the hotel’s phone number but was on hold. When the desk clerk became unavailable she stated her apologies that she was upstairs. She needs a portable phone in order to “help” the staff and be available when guests arrive. Checking out again no clerk ..."

"Staff was very attentive. Restaurant/bar in lobby was convenient."

"We had a wonderful time with our family. The only bad experience we had was when calling front end for service . They dont answer the phones for nothing ! I had to physical go down to the check in desk ask for extra pillow and blanket because my kids were cold. The lady at the front desk said someone ..."