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Reviews of Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION

3 out of 5
Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION
East Overcliff Drive, Dorset, Bournemouth, England

Reviews

7.0

Good

Rating 10 - Excellent. 108 out of 443 reviews" "
Rating 8 - Good. 146 out of 443 reviews" "
Rating 6 - Okay. 86 out of 443 reviews" "
Rating 4 - Poor. 54 out of 443 reviews" "
Rating 2 - Terrible. 49 out of 443 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff amazing, breakfast was great. Rooms could do with a bit of an update.
Stayed 2 nights in May 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for 1 night but overall it was a lovely stay the hotel and staff are wonderful 👍
Stayed 1 night in May 2024

8/10 Good

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff and amazing lovely location . Room was a bit hot but otherwise perfect condition .
Stayed 3 nights in Apr 2024
Response from . on Apr 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from . on Mar 15, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely bedroom
Stayed 3 nights in Mar 2024
Response from . on Mar 15, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Delia l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and nice breakfast
Stayed 1 night in Feb 2024
Response from . on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from . on Feb 23, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Elise

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was clean & the effort is there to make it nice but with poor water pressure, and tired building it needs some TLC. Putting a lone female at the door closest to stairs aswell isn’t ideal. Very jumpy at every sound. Windows were banging. I put a wedge in there to stop it so I could sleep. Phone in room didn’t work. The spa shuts at 6pm! Not ideal for business travellers .
Stayed 1 night in Feb 2024
Response from . on Feb 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Old noisy hotel on seafront.
Not great when you turn up same time as a bus who had a private party 2 nights in a row. We could hear DJ until midnight and all the doors banging, talking in corridors etc meant it was not quiet despite being ‘upgraded’ to second floor. Black mould in shower and toilet not fixed to wall, that could’ve been an accident waiting to happen. Most nearby restaurants are in hotels but great few great eateries about a 10min walk into town. Parking is NOT FREE unless you book with them direct and got stung for 2 days parking that was an additional expense and made this a poor deal. We enquired about spa treatments and were sent to next hotel - they were extremely confused as they sent people to this hotel….bar was shut at 21.30, so don’t expect a nightcap. On the seafront is about the best thing I can say.
Stayed 2 nights in Feb 2024
Response from . on Feb 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Katherine

Liked: Cleanliness, staff & service, room comfort
Overall a comfortable stay for the price
Hotel overall was nice with kind, friendly staff. The main areas were well kept. However I can see why it is only 3 star as the rooms could do with a bit of an upgrade. The shower wasn't amazing and the hot tap in my bathroom was missing part of it. For the price though it was an overall comfortable stay and I would visit again. Hopefully the hotel spa will be open then instead of having to use the neighbouring one- it was closed the weekend of my stay
Stayed 2 nights in Jan 2024
Response from . on Jan 29, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Jacqueline

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I felt paying for 2 nights hotel car park at £12 X2 is disgusting when you have paid to stay at the ocean view hotel and no spa or swimming pool available either I will not be recommending this hotel
Stayed 2 nights in Jan 2024
Response from . on Jan 29, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, amenities
.
Stayed 1 night in Jan 2024
Response from . on Jan 29, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best!
Very tired and rundown hotel- lacked atmosphere and comfort, breakfast was inadequate- will not return.
Stayed 2 nights in Jan 2024
Response from . on Jan 24, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from . on Jan 24, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Jane

Business traveler, Traveled with partner
Stayed 2 nights in Jan 2024
Response from . on Jan 24, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Angie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You have to pay for extra such as parking, walls are thin, no facilities in the hotel all next door. Old building.
Stayed 1 night in Dec 2023
Response from . on Jan 9, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Lawrence

Stayed 1 night in Dec 2023
Response from . on Jan 9, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Shannon

Stayed 1 night in Dec 2023
Response from . on Jan 9, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Joanna M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach, presentable room.
Stayed 2 nights in Dec 2023
Response from . on Dec 5, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Wendy

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We got what we paid for. In need of a facelift and double glazing in our room. Very cold and noisy. Breakfast limited and cold.
Stayed 1 night in Dec 2023
Response from . on Dec 5, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Kirsty

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from . on Dec 5, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 1 night in Nov 2023
Response from . on Nov 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

James, Ely

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor ventilation and a very hot night with no air con. Would never return to this hotel again. Shower was broken. And scolded my partner so no bathroom facilities. complained by email for refund but never got any where just ignored.
Stayed 1 night in Sep 2023
Response from . on Oct 30, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Peter

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from . on Oct 18, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection

10/10 Excellent

Sean

Stayed 1 night in Oct 2023
Response from . on Oct 16, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Giovanna

Stayed 1 night in Oct 2023
Response from . on Oct 13, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Gemma

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Uncomfortable night
Like the late check in service. Our room was extremely hot. The heat hot you as you opened the door to enter. This is obviously an existing issue as a fan was already on but did nothing. We had to sleep without a duvet and was still too hot to sleep. Our sink was dirty with tea stains and there was no milk provided to have a tea or coffee. Rest of the room was pleasant and tidy with a lovely view.
Stayed 1 night in Oct 2023
Response from . on Oct 13, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Melanie

Traveled with partner
Liked: Amenities
The hotel was fantastic lovely view but I was a little disappointed because when I booked and looked at the pictures of the rooms it showed a bath I love a bath
Stayed 1 night in Oct 2023
Response from . on Oct 13, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Colin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Good location but rooms were tatty. Room was cramped, bath was badly pitted with grim sealant around the overflow. The phone was found in a wardrobe as there was no room beside the bed. Sticky backed plastic had been used to cover the furniture but was split and peeling. Asked to be moved to a better room but the overall condition of the new room was only marginally better.
Stayed 3 nights in Sep 2023
Response from . on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Ian

Stayed 2 nights in Sep 2023
Response from . on Sep 28, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

D

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from . on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

SASJA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible sullen staff, room wasn’t cleaned for 3 days. Double charged my Brother, also staying. Stood at the bar for 30 minutes only to be served by a nasty, angry, incompetent person. Let’s not forget the thin postage stamp sized towels, and so much more.Don’t waste your money.
Stayed 3 nights in Sep 2023
Response from . on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Alona

Traveled with family and small children, Traveled with family
A good budget place, worth every penny
Stayed 6 nights in Aug 2023
Response from . on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Silviu

Disliked: Staff & service, property conditions & facilities
Long waiting for check in. Restaurant was closed. Another guests went into my room because the reception gave them the same room…
Stayed 2 nights in Sep 2023
Response from . on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Ioan Narcis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from . on Sep 5, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Laurence

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023
Response from . on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, upgraded room and choice of restaurant in 3 hotels
Stayed 2 nights in Aug 2023
Response from . on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Alice

Stayed 3 nights in Aug 2023
Response from . on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Josh

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund
Hi I was really unhappy with my stay , I paid £155 for a hotel room , I got in there it was hot , I couldn’t sleep at night because so much noise next, overall it was rubbish experiences, I request a refund
Stayed 1 night in Aug 2023
Response from . on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

NRUPAL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and view from the room. Mr.Yasir was very nice and polite. Walkable distance to shopping and beach. Room was clean and spacious.
Stayed 2 nights in Aug 2023
Response from . on Aug 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Kelly

Traveled with family
Property dated in areas, decor tired in bedroom May not be suitable for all location wise as about 5-10 minute walk to find local shops and although beach only about 10 minutes walk you have to go down cliff paths which have a few steps and quite steep on way up Out door pool very cold but do have use of next door hotel in door pool which was heated (although this is also dated and not the cleanest)
Stayed 2 nights in Aug 2023
Response from . on Aug 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

EDITA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from . on Aug 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Beaulah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Toilet facility flushing and water temperature regulator did not work in our bedroom.Coffee brand awful for the the price.Room service for breakfast a botheration.Was disappointed by the hotel quality overall.Not highly recommended.
Stayed 2 nights in Aug 2023
Response from . on Aug 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Pete

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overnight stay was very good convenient for town centre pier erc
Stayed 1 night in Aug 2023
Response from . on Aug 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Bryan

Business traveler
Liked: Staff & service
Rip off parking
Nothing wrong with the hotel staff were pleasant food was good the barman was friendly. why I gave a poor review was I parked in there car park thinking it was free only to be given a £12 parking charge. Free parking is only if you book directly with the hotel . You should take them off your site I will defiantly not stay there again!!!!
Stayed 1 night in Aug 2023
Response from . on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Carl

Stayed 1 night in Aug 2023
Response from . on Aug 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Sharon

Stayed 1 night in Aug 2023
Response from . on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Party weekend in Bournemouth
I had a single room which was comfortable and met me needs.
Stayed 2 nights in Aug 2023
Response from . on Sep 8, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Mica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from . on Aug 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very bad experience in a different hotel so managed to book this one on the same day and was very happy with the cleanliness and staff at this hotel☺️
Stayed 1 night in Aug 2023
Response from . on Sep 1, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth