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ボーンマス カールトン ホテル、BW シグネチャー コレクションの口コミ

3 out of 5
ボーンマス カールトン ホテル、BW シグネチャー コレクション
East Overcliff, Dorset, Bournemouth, England

口コミ

7.6

良い

評価 10 - 889 件の口コミ中 233 件が非常に良い" "
評価 8 - 889 件の口コミ中 353 件が良い" "
評価 6 - 889 件の口コミ中 186 件が普通" "
評価 4 - 889 件の口コミ中 75 件が不満" "
評価 2 - 889 件の口コミ中 42 件が非常に不満" "

7.8/10

清潔度

7.8/10

スタッフとサービス

7.0/10

設備とサービス

7.0/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

8/10 (良い)

Yoshinori

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 3 泊滞在

6/10 (普通)

Brian

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The whole hotel is shabby. The pool looked as though it had never been cleaned. Very disappointing and nowhere near as nice as the photos suggested.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Gloria

2024 年 4 月に 1 泊滞在

6/10 (普通)

SUKHDEEP

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The room was in need of repair and major updating, the sink and toilet were stained, power points were behind bulky furniture so hard to use, wallpaper and carpet were stained, I am surprised that I was put in there and made to pay full price for it!
2024 年 4 月に 3 泊滞在

8/10 (良い)

Rita

2024 年 2 月に 3 泊滞在
sueからの返信 (投稿日 : 2024 年 2 月 21 日)
Good afternoon,thank you for leaving a review. We are pleased that you enjoyed your stay with us and hope to welcome you back soon.

6/10 (普通)

Annabelle

2024 年 2 月に 1 泊滞在

8/10 (良い)

Kenneth

2024 年 1 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear KennethThank you for for your feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.Yours sincerely,

8/10 (良い)

Jacqueline

家族旅行
The staff were all delightful and made us feel very welcome.. Excellent location, overlooking the sea. The building is being refurbished in easy stages..
2024 年 1 月に 3 泊滞在
sueからの返信 (投稿日 : 2024 年 2 月 21 日)
Good afternoon,thank you for leaving a review. We are pleased to hear that you enjoyed your stay here at the Bournemouth Carlton Hotel.

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Carlton hotel.
The staff were very helpful when dealing with a minor issue with our room.
2023 年 12 月に 2 泊滞在
Joeyからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Jason,Thank you for for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand. Yours sincerely,The Bournemouth Carlton Hotel

8/10 (良い)

Geoff

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Family time in b’mouth
The hotel is very comfortable, albeit a little tired. The rooms were fine, very large.. not many facilities in the room but ample..the hotel was very hot inside which was a bit uncomfortable.. staff very friendly but they did make a few mistakes on billing etc, however these were quickly rectified. Gym facilities were nice as were the pools.. food served was of good quality but obviously hotel prices. I’d certainly use this hotel again.. good tea making stuff in the room, but I’d have liked a small fridge.. shower facilities were good although in my room it was a bit difficult to turn the shower full off..
2023 年 12 月に 2 泊滞在

6/10 (普通)

Katrina

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
Pleasant enough stay
The suite we had was huge, so no complaints regarding space. It did, however, have a moth problem! We wondered why a mini fridge had been put on the carpet, next to the door, as it was out of place. Well my daughter went to put some drinks in it & came back screaming about flying bugs. I went to see & found lots of baby moths moving around. I moved the fridge & it had been covering a large moth eaten patch of carpet! I managed to 'get rid' of all the moths! When I discussed it with the lady on reception she seemed oblivious to the situation. Considering the size of the damaged piece of carpet, the issue had been there for a long time! Aside from that, the whole room could benefit from being redecorated & the mattresses were rock hard, but the bathroom was lovely & we had a wonderful seaview. Breakfast was ok, but I'm glad it was included in the price as it wasn't worth what was charged. One very good point though was about the lack of noise! There were 2 Christmas parties being held on both nights of our stay & we didn't hear a peep from any of them! We were on the 3rd floor, right by the lift, but still we didn't hear any music or anyone staggering to bed, which makes me think they purposely put us away from any party goers that may have been staying in the hotel! The hotel pool, albeit small, was lovely & warm & my daughter thoroughly enjoyed the time we spent in it! Overall I would stay here again, just not in that suite & I wouldn't bother with breakfast!
2023 年 12 月に 2 泊滞在

8/10 (良い)

k

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely stay
Had a great time at this lovely hotel. Ok maybe needs a little update but the place is charming. The staff are so friendly and welcoming and work hard to make your stay a great experience. The breakfast was great and such a variety. Will definitely be staying again. Thanks so much.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Derwent

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在

8/10 (良い)

Stephane

良かった点 : 施設のコンディションと設備、客室の快適度
Merveilleuse situation, avec jolies vues de chaque pièce de la grande suite Seul bémol: le ménage n'est pas fait pdt notre séjour et il ne faut pas regarder sous le canapé !
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Stéphane

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在

8/10 (良い)

Billy

2023 年 10 月に 1 泊滞在

8/10 (良い)

Susan

良かった点 : スタッフとサービス、客室の快適度
Bedroom
Bedroom lovely size and comfortable- probably not spotless but bed was crisp and clean.
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

JULIE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect in every way. Staff, room, service, facilities, all perfect.
2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Katrina

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Really lovely hotel, perfect stay!
The hotel was lovely. We had a nice big room, with a beautiful seaview. The bed was very comfortable & we had breakfast brought to the room, which was a lovely start to our day. We used the swimming pool, which was warm. The swimming pool area was very run down, lots of chipped paint, but the area was useable. Really lovely stay, will be staying again later in the year.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

jill

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Lauren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful room, quiet stay and friendly staff
2023 年 9 月に 1 泊滞在
sueからの返信 (投稿日 : 2023 年 9 月 25 日)
Good afternoon,thank you for leaving a review, we are happy to hear that you enjoyed your stay, and look forward to seeing you again soon

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outdoor pool and closeness to city centre a big plus..always like the rooms, and the breakfast
2023 年 9 月に 3 泊滞在
sueからの返信 (投稿日 : 2023 年 9 月 25 日)
Good afternoon,thank you for your kind review, we look forward to welcoming you again soon .

8/10 (良い)

Kate

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Very nice but a bit scruffy in the bedrooms
Bedroom was beautiful because of the view of the sea, the balconey, the size of the rooms, they were huge because we were in a suite and even the bathroom was huge. For the price I was suprised how scruffy the carpets, paintwork soap dispensers were and the inside pool and jacuzzi were closed. Staff were really lovely both on reception and int he restaurant. Would recommend new carpets in the bedrooms and a quick paintjob on the doors to make it value for money..
2023 年 9 月に 1 泊滞在
sueからの返信 (投稿日 : 2023 年 9 月 25 日)
Good afternoon,thank you for leaving your review .I have passed your comments onto our general manager and the team

10/10 (非常に良い)

Leigh

2023 年 9 月に 1 泊滞在
sueからの返信 (投稿日 : 2023 年 9 月 26 日)
Good afternoon,thank you for your review, glad to hear that you enjoyed your stay. We hope to welcome you back soon here at the Bournemouth Carlton Hotel

2/10 (非常に不満)

Robert

2023 年 9 月に 1 泊滞在

6/10 (普通)

Craig

家族旅行
気になった点 : スタッフとサービス
Ok, but need work in the hotel
Weather and location were great, our booking wasnt in their computer records, so the romm wasnt ready until late. Very long queue at reception and seemed under staffed. The place needs a lot of TLC. The breakfast was good.
2023 年 9 月に 1 泊滞在

8/10 (良い)

Madeleine

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Lovely views
Lovely hotel but a little run down with torn wall paper etc. Love the view and the service. Too bad the pools were out of function since that was one of the reasons we booked.
2023 年 8 月に 2 泊滞在

4/10 (不満)

Anthony

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The hotel is tired and in need of renovation. Old tired hotel room furniture, carpets, walls and ceilings cracked. £20 a night to park. Not a great stay.
2023 年 8 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
Disappointing. Main pool closed .
The outdoor pool was closed for our entire stay - which was extremely disappointing as this was the main reason for choosing this hotel. Indoor pool was only open for half our stay as well.
2023 年 8 月に 4 泊滞在

8/10 (良い)

Christelle

2023 年 7 月に 2 泊滞在

4/10 (不満)

Sonjeet

気になった点 : 施設のコンディションと設備
The hotel is big and spacious but it is a bit old hotel Breakfast was ok but it is very close to pier and close to local shops and food restaurants
2023 年 8 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 施設のコンディションと設備、客室の快適度
We were very dissapointed with this hotel .curtains were threadbare .furniture was old and shabby.carpets a little dirty .common areas filthy unkept .staircases were so dusty and dirty .bathroom very dated and patched up.shabby gym .outdoor pool was out of action the whole stay and the jaccusi wasnt working sunday .all a little sad as we chose the carlton for the swimming facilities.
2023 年 8 月に 3 泊滞在

8/10 (良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Steve

カップルで旅行
良かった点 : 設備とサービス
Parking was easy, with enough parking spaces, £10 a day was more than expected. reception was informative and pleasant. Having a lift in the hotel made it easy to get to our room with luggage. We were very happy with our room which was the superior room with sea view overlooking the outdoor pool. Breakfast was tasty with a relaxing atmosphere, and staff happy to help with any inquiries. Clean and tidy all around building. A nice all around experience.
2023 年 8 月に 3 泊滞在

2/10 (非常に不満)

Michael

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
terrible hotel. won’t be going back
2023 年 8 月に 3 泊滞在

6/10 (普通)

Mirella

家族旅行
It was an okay stay. The rooms a bit outdated. The swimming pool a little dirty. We stayed in a family room and there wasn’t any lift going there so had to use the stairs with buggy, bags, kids. Was not convenient.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is amazing, the breakfast is Varied and very tasty. The rooms are comfortable, the staff are very helpful and the facilities are excellent
2023 年 8 月に 1 泊滞在

8/10 (良い)

Lesley

良かった点 : 清潔度、スタッフとサービス
2023 年 7 月に 4 泊滞在

10/10 (非常に良い)

Cherish

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is top-notch.
2023 年 7 月に 2 泊滞在
sueからの返信 (投稿日 : 2023 年 8 月 3 日)
good afternoon,thank you for your review. we look forward to welcoming you again soon here at the Bournemouth Carlton Hotel

8/10 (良い)

Maria

Very friendly staff food was very good good location swimming pool lovely and warm
2023 年 7 月に 2 泊滞在
Ellie からの返信 (投稿日 : 2023 年 7 月 29 日)
Thank you for your review and score. We hope to see you again!

10/10 (非常に良い)

k

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
sueからの返信 (投稿日 : 2023 年 7 月 17 日)
Good afternoon,thank you for your score, we hope to see you again soon at the Bournemouth Carlton Hotel

4/10 (不満)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Shower!! Main shower from wall to have warm water after two minutes it would stop! Unable to use!!! Hand shower unable to keep at a constant temperature cold or scolding. Unable to Shower !! Not happy.
2023 年 7 月に 1 泊滞在
sueからの返信 (投稿日 : 2023 年 7 月 17 日)
Good afternoon,We are sorry that you incurred these problems , and have notified the relevant department.kind regards,reception team

8/10 (良い)

Robert

良かった点 : スタッフとサービス、客室の快適度
Restaurant excellent food and service. Check in before 4pm impossible. Bathroom nice but shower head blocked, about 4minute jets - CLEAN! Decalsify. Black mould in bath sealant. A spray of bleach daily and it will be gone. Other than that a very pleasant stay.
2023 年 7 月に 2 泊滞在
sueからの返信 (投稿日 : 2023 年 7 月 17 日)
Good afternoon,I have passed your comments onto the relevant departments, apologies for your inconvenience,kind regardsreception team

6/10 (普通)

Trevor

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Honest Opinion
Staff were helpful, but hotel is starting to looks its age. Rooms basic but clean, furniture and bathroom looking very tired and could do with a refurb/upgrade.
2023 年 6 月に 1 泊滞在
sueからの返信 (投稿日 : 2023 年 7 月 17 日)
Good afternoon,thank you for your review.We do appreciate your feedback and we are looking into this at present,kind regards

8/10 (良い)

Anna

良かった点 : 清潔度、スタッフとサービス
Rooms sre but tired and need some tlc, but overall pleasant stay. Only downsize - price of parking, which is very high and not free for guest.
2023 年 7 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Anna,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback and will work hard to improve in the areas identified. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

6/10 (普通)

Louisa

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 7 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

6/10 (普通)

ABBAS

2023 年 6 月に 2 泊滞在
receptionからの返信 (投稿日 : 2023 年 7 月 6 日)
thank you for taking the time to respond to our survey much appreciated it. Looking forward to seeing you all again

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Dog friendly stay
Hotel rooms need updating for the price we paid. Low water pressure on the shower, broken bathroom tiles, air con wasn't very cool. The sauna was out of order. The staff are a credit to the hotel. They were lovely and accommodating to our dog. Would stay again.
2023 年 6 月に 2 泊滞在
receptionからの返信 (投稿日 : 2023 年 7 月 6 日)
Thank you for taking the time to respond to the survey, much appreciated. I must say I'm incredibly proud of all our staff, I'm glad they are polite and friendly towards all our guests especially our furry ones. Looking forward to seeing you all again in the near future.