2/10 (非常に不満)
Shinkichi
家族旅行
2025 年 5 月 17 日
I originally booked King Sweet Room w/barrier free bath tub, however no availability of the room and instead we were told to stay at regular two double beds room. I think our booked room is more expensive than the room we stayed and I request the refund of the difference between the booked room and the room we stayed. I discussed this matter with the staff at the timing of check out and I was told to escalate this issue to General Manager of the hotel. Your consideration and response will be highly appreciated. Thanks.
Shinkichi
2025 年 5 月に 1 泊滞在