ロビー応接スペース

ダブルツリー バイ ヒルトン ボストン ノース ショアの口コミ

4 out of 5

口コミ

7.8

良い

評価 10 - 1553 件の口コミ中 683 件が非常に良い" "
評価 8 - 1553 件の口コミ中 353 件が良い" "
評価 6 - 1553 件の口コミ中 236 件が普通" "
評価 4 - 1553 件の口コミ中 154 件が不満" "
評価 2 - 1553 件の口コミ中 127 件が非常に不満" "

8.0/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Abdullah

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Needs lots of maintenance
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Ana

小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
La piscina no la pudimos usar por que estaba muy llena a pesar que regresamos tres horas después, había pagado los desayunos al reservar el hotel y los tuve que pagar nuevamente por que no los había pagado expedía y no se donde reclamar, las camas demasiado pequeñas, había un perro en la habitación cecina que no nos dejó dormir a gusto, en total que durante doce años ese ha sido nuestro hotel para vacacional dos o tres veces al año por el parque coco key pero me descripción esta vez.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jessica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Family rooms were very convenient and cozy. Staff were friendly and prompt with any needs. Amazing pool. Short drive to Boston. Great place to vacation with kids! Also if there are rowdy guests they have their own security to ensure everyone has a quiet,safe, stay! Be prepared for your own breakfast but a microwave and mini fridge are included.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 28 日)
Jessica, the team at DoubleTree by Hilton Boston North Shore is thrilled to hear that you and your family had a cozy and convenient stay. It's wonderful to know that you enjoyed the pool and found our location ideal for your trip. We're pleased that our team was prompt and friendly in addressing your needs, and that you felt safe and secure. We're glad the microwave and mini fridge were useful for your breakfast preparations. We look forward to welcoming you back for another great family vacation!

4/10 (不満)

Jaime

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The entire hotel melled like mildew and the layout was very confusing. The pool was cloudy. The staff was polite, the bar and dining was convenient.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 27 日)
Jaime, thank you for your feedback. The concerns you mentioned have been noted and are being looked into. We're glad to hear that our team members were polite and that you found the bar and dining convenient.

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 27 日)
Jessica,Thank you for choosing DoubleTree by Hilton Boston North Shore! We are delighted to hear you had a wonderful stay. Our team members strive to create memorable experiences for our guests, and your feedback is greatly appreciated. We hope to welcome you back soon!

10/10 (非常に良い)

Evangelista

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El personal muy amable
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
¡Gracias por la calificación perfecta, Evangelista!Nos complace saber que haya disfrutado plenamente de su estadía en DoubleTree by Hilton Boston North Shore, mientras nos esforzamos por crear una experiencia de servicio completo para nuestros huéspedes. ¡Estamos ansiosos por volver a verte pronto!

10/10 (非常に良い)

Ethan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was only at the property for one night passing through but I liked what I saw and would definitely stay again. Hopefully for a longer visit the next time.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Ethan, thank you for sharing your experience at the DoubleTree by Hilton Boston North Shore. We're thrilled to hear you enjoyed your short stay and the property left a positive impression on you. We look forward to welcoming you back for a longer visit next time!

6/10 (普通)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I was disappointed. It was a nice hotel, not busy, but the room was in a basement. The ceiling was painted cement, and the room smelled. I was wondering if the room placement was because of an Expedia booking.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Rebecca, thank you for sharing your experience. Guest satisfaction is important, and we strive for everyone to feel comfortable and enjoy their stay. Please be assured that room placement is not based on the booking platform used. We hope you give us another opportunity to provide you with a more pleasant stay in the future.

10/10 (非常に良い)

Melissa

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well off the beaten path which has pros and cons. Clean. Well maintained, exterior could use more signage.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Melissa, thank you for sharing your experience at DoubleTree by Hilton Boston North Shore. It is great to hear you found the property clean and well-maintained. We appreciate your feedback about the exterior signage and will take this into consideration. Looking forward to welcoming you back!

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice experience! A little difficult to find from the highway. But overall great experience. Nice restaurant and bar!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Stephen, thank you for sharing your wonderful experience at the DoubleTree by Hilton Boston North Shore. We're delighted to hear you enjoyed the restaurant and bar. We hope to welcome you back soon!

10/10 (非常に良い)

ana

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff and great service.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Ana, thank you for your kind words about the team and service at DoubleTree by Hilton Boston North Shore. We're so glad you enjoyed your stay and hope to see you again soon!

8/10 (良い)

Steve

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very beautiful inside, lots of amenities and great breakfast. The water park hours were not convenient for our stay and the room we had was a handicap room (we aren't disabled) and it smelled like smokers had been living there. We are non smokers so this was not a comfortable room but it was the one closest to our families that were also staying there.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Steve, thank you for sharing your experience. It's wonderful to hear that you found the inside of the DoubleTree by Hilton Boston North Shore beautiful and enjoyed the amenities and breakfast. Sorry to hear about the inconvenience with the water park hours and your room's condition. Your feedback is valued, and we're glad you were able to stay close to your family. We hope to have the opportunity to welcome you back in the future.

8/10 (良い)

Shawn

2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Shawn, thank you for the favorable rating! The team at DoubleTree by Hilton Boston North Shore is delighted you had a great experience. We're looking forward to welcoming you back soon.

6/10 (普通)

Fuaad

2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for the feedback.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

4/10 (不満)

Brook

カップルで旅行, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
1st - arcade was closed 2nd - hottub was closed with (sorry for inconvenience sign) 3rd - room smelled like pee. One of the toddler beds as well as by the AC unit. 4th - When trying to air out the smell from the room, opening the back smelled like smoke from people smoking on the patios. 5th - toilet wouldnt flush properly. Handle sticks. Sometimes didnt flush or would get stuck down so it would run all night (noisy) 6th - advertisement of starbucks in lobby. Limited menu, sandwiches were microwaved and hard. Would not stay here again for what was paid.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Brook, the experiences you had during your stay are concerning. The team aims to provide enjoyable stays for all guests, and it is clear that some aspects did not meet expectations. Your feedback is valuable and will be shared internally to identify possible areas of improvement. Thank you for taking the time to share your thoughts.

8/10 (良い)

Alberto

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very courteous and friendly
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Alberto, it's great to hear that you found our team members at DoubleTree by Hilton Boston North Shore to be friendly and courteous. We strive for exceptional hospitality and appreciate your acknowledgment. We look forward to welcoming you again in the future.

6/10 (普通)

Denise

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
There was no shower gel in the dispenser in our room and the toilet kept running and needs maintenance.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Denise, your feedback is valuable to us. It's disappointing that your room didn't meet your expectations in terms of bathroom amenities and plumbing. Ensuring all aspects are in full working order is crucial, and we will address the matter promptly. We strive to deliver seamless stays and appreciate your patience in this matter.

10/10 (非常に良い)

Madochee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
H
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Madochee, thank you for your five-star review. It's rewarding to hear you had such a positive experience at the DoubleTree by Hilton Boston North Shore. We value your feedback and hope to welcome you back in the near future.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Daniel, thank you for your perfect score given to DoubleTree by Hilton Boston North Shore! We're thrilled to see that you had an excellent stay with us. Our team looks forward to having you as our valued guest in the future. Safe travels!

10/10 (非常に良い)

Kathleen

カップルで旅行
良かった点 : 設備とサービス
Quiet
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Henry

I have stayed there many times! I would recommend it to everyone!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Henry, it's a delight to hear that you've greatly enjoyed your multiple stays at the DoubleTree by Hilton Boston North Shore. We truly appreciate your kind recommendation to others. We eagerly anticipate your next visit with us.

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Jennifer, thank you for choosing to stay at the DoubleTree by Hilton Boston North Shore. It's great to know you had a wonderful experience. We sincerely appreciate your high rating on Expedia and hope to see you again soon.

8/10 (良い)

Gail

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel, could use some furniture updating. Bed was comfortable.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Gail, thanks for your positive review. We're elated to hear that you found DoubleTree by Hilton Boston North Shore to be a nice place to stay and that our bed added comfort to your stay. Your suggestion about updating the furniture is acknowledged and will be taken into consideration. We hope to have the pleasure of welcoming you back in the future.

6/10 (普通)

Jeff

家族旅行
I left behind an expensive infr red medical light in the room. It had to have been seen by staff, and yet it can’t be found.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
We appreciate your feedback, Jeff.We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Please reach out to Laura Cardona directly, they would be happy to look into this for you.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 (非常に良い)

delilah

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved how friendly the staff is, and a quick check in process.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Delilah, thank you for sharing your wonderful experience at the DoubleTree by Hilton Boston North Shore. We're pleased you appreciated our efficient check-in process and the warm welcome from our team members. We look forward to your next visit.

8/10 (良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was fine. Bottled water was expensive!
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Jessica, thank you for your review. At DoubleTree by Hilton Boston North Shore, we're glad to hear your overall stay was satisfactory. We note your concern regarding the pricing of bottled water and will ensure your feedback will be evaluated as part of our continuous efforts to serve our guests better. We hope to see you again the next time you're in the North Shore area.

10/10 (非常に良い)

Christabeth

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stay here often for business travel and it’s always a great place to land- good location, quick and easy check in/check out, helpful staff, I can usually find a deal, comfortable beds.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Christabeth, thank you for your kind words. It's wonderful to hear that DoubleTree by Hilton Boston North Shore consistently meets your expectations, particularly with our prime location and efficient check-in/check-out process. Our team members strive to provide a helpful and comfortable environment for all our guests. We appreciate your continued patronage and look forward to welcoming you back on your next business trip.

10/10 (非常に良い)

Tom

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly check in staff. Nice service facilities, gym restaurant etc.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Tom, it's wonderful to hear about your positive experience at DoubleTree by Hilton Boston North Shore! We truly appreciate your kind words about our team members during check-in and the services they provided. It's fantastic that our fitness center and restaurant met your expectations. We warmly welcome you back anytime you're in Boston!

6/10 (普通)

Willie

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Willie, thanks for taking a moment to rate your recent stay. It seems there may have been some areas that fell short of expectations. We're committed to making all of our guest experiences positive and your feedback would greatly help us improve. We hope for another opportunity to provide a superior experience on your next stay.

8/10 (良い)

Sheyna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place to get away with ur family
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Sheyna, it's wonderful to hear you had a positive getaway with your family at DoubleTree by Hilton Boston North Shore. We appreciate your feedback and look forward to your next visit.

2/10 (非常に不満)

Amanda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My reservation was supposedly not showing up It took almost 30 minutes to check in and then they weren’t able to give me a room with a king bed so i had to stay in a double, It was very inconvenient since i had made the reservation weeks in advance I’ve used Expedia many times and never had an issue but lately it’s been nothing but problems
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Amanda, your recent experience with us is certainly not reflective of the smooth and efficient service we aim to deliver. We apologize for the time it took for you to check in and the accommodation not meeting your initial preference. Your feedback is essential in helping us refine our process and we appreciate you bringing this to our attention. We're confident your next visit will be much more satisfying if you grant us the opportunity.

10/10 (非常に良い)

esneda

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Esneda, we're delighted to see your five-star Expedia review for DoubleTree by Hilton Boston North Shore. Thank you for letting us know that your experience with us met your standards. We look forward to welcoming you back in the near future!

10/10 (非常に良い)

evelyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the family rooms. Only thing i would add is nightlight on the kids side as i have a child who has anxiety and likes light.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Evelyn, we're thrilled to hear you enjoyed your stay at DoubleTree by Hilton Boston North Shore, particularly appreciating our family rooms. We value your suggestion on adding a nightlight for the kids area; feedback like this helps us enhance our guest experience. We look forward to welcoming you and your family back on your next visit.

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My family had a great time!
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Ashley, it's wonderful to hear that your family thoroughly enjoyed their experience at DoubleTree by Hilton Boston North Shore. We love to offer our guests a delightful stay and your feedback certainly brings smiles to our team members' faces. Do come and visit us again soon!

4/10 (不満)

Maryann

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not the usual standards of a Hilton. Old and rundown furniture and rugs in rooms, dirty windows. Waitstaff at dinner time was very un-enthusiastic to say the least. Food at breakfast, especially my omelet, was the worst...couldn't eat it.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Maryann, we appreciate your feedback. It's regrettable to hear that aspects of your stay didn't meet your expectations. We believe in continuous improvement and sincerely apologize for the less than stellar conditions you experienced. Similarly, your dining experience is not indicative of the high level of service we strive to provide. Your feedback will be shared with our colleagues and reflected upon in future improvement plans. We hope to have the opportunity to provide an exceptional experience on your next visit.

2/10 (非常に不満)

Arlene

家族旅行
気になった点 : スタッフとサービス
The front end staff was rude, the service overall was not good. If things don't change I can see it closing down
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Arlene, it's disappointing to hear about your recent experience. Top-notch service is our primary goal, so it's regrettable to know we didn't meet your expectations. We're constantly working to improve our guest experience and your feedback is invaluable in this process. We genuinely hope you'll revisit us in the future to see the positive changes we're implementing.

10/10 (非常に良い)

Miriam

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Miriam, thank you for leaving such a fantastic rating for DoubleTree by Hilton Boston North Shore! It seems we left a positive impression, and we couldn't be more thrilled. Looking forward to welcoming you back on your next visit to the area.

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel, clean and smelled good. They had aloof the amenities I needed. Free parking Starbucks in the lobby on site dining and a watermark
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Kelly, it brings us joy to hear your fantastic comments about DoubleTree by Hilton Boston North Shore. We're thrilled to know our cleanliness, delightful aroma, and ample amenities, including complimentary parking, on-site Starbucks, and dining options met your needs. Don't forget our water park is always here for you! We look forward to welcoming you back for another enjoyable stay.

4/10 (不満)

Rachel

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The pool was closed because someone vomitted and no one was as on staff to clean it. Due to April break the park rate increase and no discount was offered to guest. Also, the hotel on the first and second floor reeked of cigarette smoke while little children ran around unsupervised. The clerk at the front desk never sent the additional towels we requested because while the pool was opened before it was closed the pool area ran out of towels. It was a such a crap show and I am never going to stay at this hotel EVER again.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Rachel, it's unfortunate to hear about your disappointing experience. Regrettably, sometimes, unpredictable incidents such as the pool situation arise, but we make an effort to address these as quickly and efficiently as we can. In terms of the smoke smell you noted and the unsupervised children, we always strive to maintain a clean, family-friendly environment, and apologize if this was not your experience. It's regrettable as well to hear about the issue with the towels. We're constantly working to improve our services and appreciate your input. We hope you'll reconsider and give us another chance to provide the quality stay you expected.

10/10 (非常に良い)

Dale

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you for outstanding accommodations.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Dale, it's fantastic to hear about your positive experience at the DoubleTree by Hilton Boston North Shore. We appreciate your recognition of our stellar accommodations and we look forward to offering the same excellence in service during your next visit. Safe travels till then!

2/10 (非常に不満)

Trey

気になった点 : スタッフとサービス、施設のコンディションと設備
This has turned into a party hotel. Not going back.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Trey, it's regrettable to hear that your recent experience didn't live up to expectations. We aim to offer a tranquil atmosphere and we're sorry this wasn't what you encountered. We'll certainly discuss your feedback with management to ensure we maintain a peaceful environment that everyone can enjoy. We would like to offer you a more balanced experience should you choose to return.

10/10 (非常に良い)

Zeiza、Dorchester

良かった点 : スタッフとサービス、施設のコンディションと設備
Very nice place
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Zeiza, it's heartening to know that you had an enjoyable stay at the DoubleTree by Hilton Boston North Shore. We appreciate your feedback and hope to welcome you again soon.

10/10 (非常に良い)

Kathy、Morgantown

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean, staff was friendly and the hotel had many options of things to do such as the pool, gym and coffee shop.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Kathy, it's pleasing to see that you had a terrific stay at DoubleTree by Hilton Boston North Shore. We're thrilled to hear how much you relished the various amenities, including the pool, fitness center, and coffee shop. Furthermore, it's great to see our team members made a positive impression on you with their cordial hospitality. We anticipate welcoming you back in the future for another fantastic stay!

10/10 (非常に良い)

Patrick、Southfield

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Thanks for the fantastic rating, Patrick!It's outstanding we could exceed your expectations during your stay at DoubleTree by Hilton Boston North Shore. We're all looking forward to your next stay with us.

10/10 (非常に良い)

Nataliya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
К
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Nataliya, thank you for taking the time to share your experience at DoubleTree by Hilton Boston North Shore. It's wonderful to see that you had a five-star stay! We look forward to welcoming you back in the future.

4/10 (不満)

Blanca

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Other than the pool being closed for 2 days, we caught a cleaning person inside our room as we were walking outside the elevator. We distinctly said we did not need any services other than more clean towels and toiletries-we would order them and would get them delivered. The water park on Saturday was out of control as people from the water park were entering the hotel pool. The hotel pool was a disaster on Saturday. The guy at the reception table was on his phone and chatting with his friend. Everyone was allowed to enter the pool. The pool was area was a mess. Then closed for 2 days. Disappointed bc this is our go to hotel for 3 yrs in a row. I don’t think we willl be coming back to this place again.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Blanca, it's disheartening to hear about your recent experience. We regret that certain incidents during your stay didn't meet your expectations, particularly concerning the pool area and the unscheduled cleaning of your room. Our hotel prioritizes the wishes of our guests, hence your feedback is quite vital. In relation to your comment regarding our colleagues' approach, we've noted it and will use your insights to improve. We understand you're disappointed and considering alternative options, but we would be grateful for a chance to regain your trust and deliver the exceptional service you've known us for in the past.

10/10 (非常に良い)

Dinora

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the perfect rating, Dinora!We are very pleased to hear that you had a wonderful stay at DoubleTree by Hilton Boston North Shore. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 (非常に良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Julia, it's wonderful to see your top-rated experience at DoubleTree by Hilton Boston North Shore. We appreciate you taking the time to rate us and we're looking forward to welcoming you back soon.

8/10 (良い)

Andre

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Andre, it's great to see that you had a positive experience at DoubleTree by Hilton Boston North Shore. Your high rating is appreciated and we hope to welcome you back soon.

2/10 (非常に不満)

Desserae

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I've been here numerous times and never had a bad experience until this stay.Nasty pool water, to many people at once in pool.Had to call multiple times for room service and still never received the items I asked for ,bad light sockets.Never received my warm chocolate chip cookies at check in! Horrible stay all around and don't think I will be back!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Desserae, we regret to find that your recent stay did not meet your expectations - especially regarding the pool and room service experience, as well as missing out on our traditional warm cookies. Your feedback is greatly appreciated as we continually strive to better our guest experience. We hope to have the opportunity to transform your perspective about your stay in future.