Joe was amazing even before we arrived - he gave me all of the check-in info we needed and even checked-in with us the evening we arrived to make sure everything was okay. My son was so comfortable on the couch we didn't even use the air mattresses, and all of the other extras (day-trip backpack we used for the zoo, beach towels we used at the pool, games for the family, etc.) were very-much appreciated. Joe was readily available throughout our stay, and even recommended some great activities and restaurants (even though we didn't have time to take advantage of them). Overall, this was definitely a great place for my family and if we ever make it to the San Diego area again, we'll try to stay here!