We had a great experience! Roberto is a gracious, friendly and knowledgeable host. He greeted us at check in and provided a great deal of information about restaurants, sites, and stores for necessities. He made a reservation for us at a nearby restaurant, and even came by to translate a notice I had received in Italian about a train strike. He was quickly responsive to every inquiry. The apartment was clean and had all necessities. It is in a great location ! Less than 10 minutes to major sites, near the bus line, and about 3-5 minutes to the gelato shop and pasticceria, both of which were off the charts good!! We are looking forward to returning to Bologna, and will definitely stay at the Hidden Garden!!