When we arrived for our stay (fully paid), we were puzzled to find that the property wasn't open and there had been no instructions on check in. As we stood outside and tried calling the host, she tells me she accidently double-booked. I have no idea how you can double-book on VRBO! As we stood on the driveway, I received a cancellation. We called VRBO asking for help. I had to stay on hold with them on the phone for almost an hour and, three months later, we are still waiting on a reimbursement.
As I was in the process of the call, the host texts me to ask that we get off her property. I told her that we knew nobody and no place in Boise, and it was 10pm at night. We had nowhere we knew to to go, and what would she suggest. She suggested that we go to the parking lot of a nearby Fred Meyer.
I have to say that it sounded extremely callous in that moment. I had two seniors, one kid, and one person in the party was sick. We were literally panicking, and her concern was that her other guests shouldn't have to see us. People can be so darn self-centered!
Eventually VRBO told us to self-lodge. So we had to go around to hotels trying to find enough rooms to accommodate the entire party, and finally found accommodation at 11pm.
As noted earlier, the reimbursement has not yet arrived despite us filing all paperwork.
Overall, a terrible experience working with this host, and just FYI, hope that your host isn't like this. Because you can't count on VRBO coming through if something fails.
