4/10 (不満)
Sarah
グループ旅行
2025 年 6 月 16 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I booked this hotel for me and my two friends for tailgate n tallboys weekend. The first 12 hours was an absolute crap show. First, the two keys wouldn’t work I had to walk back down to the desk. Then when we get into the room I see it’s 2 double debs when I booked a king suite that had a pull out sofa bed. No big deal. 2 hours later they came up banging on the door kicking us out cause they put us in the wrong room. So we got moved to the king suite I booked. Only to discover it wasn’t even properly cleaned. The sheets on the pull out bed were still dirty and had a certain kind of stain from someone’s fun on the couch. There was garbage under the bed. And I found DOG FOOD KIBBLE BITS on the floor by the bathroom… so I went down to make a complaint only to find out I wasn’t even in their system even tho I already pre paid for the room. Then magically I was in the system later on. I was so upset after I made the complain and was never followed up with after the fact. THEN the toilet just starts flooding. I have had it I was livid. I went down and demanded a new room. I was a hot tamale let me tell you. So they had to clean ANOTHER suite for us. That’s literally 3 rooms in a matter of 12 hours. I should not have had to pay for that first nights stay with all the problems that weren’t even our fault.
Sarah
2025 年 6 月に 5 泊滞在