2/10 (非常に不満)
Terry
カップルで旅行
2025 年 11 月 7 日
気になった点 : 設備とサービス、施設のコンディションと設備
At check in, the female at the desk knew my name. She was NOT wearing a name tag nor did she introduce herself. She did not offer a Welcome bag. I went to bed early, being tired from traveling. Soon after an alarm was screaming through out the hotel. Absolutely no explanation nor advice. My husband went to the desk for information. He came back & told me it was a real fire on our floor & we had to evacuate. I wrapped the comforter around myself & exited the building. Upon reentering, I asked the same person at the desk for a replacement comforter. I understood she had reports to write & was busy. She said she would sent one up. I later saw her on our floor. Again I asked for a comforter. Never arrived. She later called our room to say there we NO clean comforters to give us? NO clean comforters? Hard to believe when there were few cars in the parking lot, yet she told my husband the hotel was sold out. I was uncomfortable & wasn't able to sleep.I also mentioned that the soap tube by the sink in the bathroom was empty & off the wall. She said she'd send someone up to fix it. That never happened. We were booked for two nights.The next morning when Persephone was on duty, I mentioned my displeasure with the poor (no) service we received the night before. She IMMEDIATELY went to closet & gave me a clean comforter and the bag with two bottles of water we were NOT given at check in. Persephone was everything the person the night before wasn’t. We have always been very happy with ..
Terry
2025 年 10 月に 2 泊滞在
